Exchange subscription error
We run Cisco Telepresence Manager version 1.6.5.0. Everything worked very well last week. Today, the Manger of Cisco's Telepresence shows a red "X" under Microsoft Exchange Web Services subscription on all rooms. We changed anything in our telepresence system. What does that mean? How to fix this error and fix it? Is this a problem with the telepresence or Exchange?
dtom,
/ Active/ctis/adapt/logs/GroupwareAdapter logs contain communication between the CTM and Exchange.
One thing to look for would be:
26 September 2012 15:55:27, common ERROR [GA-EWSInternalEventThreadPool-thread-1] 813. DBHelper (isRoomInADAndUnique:1082) - Room e-mail ID [email protected] / * * / _mydomain.com associated with more than one room
Another thing would be:
September 26, 2012 00:45:54, 392 dbaccess ERROR [GA-EAInternalEventThreadPool-thread-1]. ExchangeDBHelper (isRoomInADAndUnique:1373) - No. room comes from LDAP to the email ID [email protected] / * * / _mydomain.com
There are two things important to check for errors where the room is sync'd but not subscribed:
- Are the room name fields change in the device for each endpoint CUCM 100% correct profile?
- Configuring LDAP on CTM is correct?
Verify that Active Directory rooms in the OUs specified in the CTM LDAP configuration in the web GUI. Also make sure that each OU appears only once, or you may encounter the error "associated with more than one room" above.
Tags: Cisco Support
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