executable files: cannot access the file because it is being used by another process

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• System 32 error (0x00000020): "the process cannot access the file because it is being used by another process.". The operation to open the file will fail with error - 1032 (0xfffffbf8(JET_errFileAccessDenied))"

  Original title: svchost (1020)

  Event type: error
  Event source: ESENT
  Event category: general
  Event ID: 490
  Date: 2010-10-19
  Time: 14:51:34
  User: n/a
  Computer: ROB
  Description:
  Svchost (1020) an attempt to open the file "C:\WINDOWS\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb" for read / write access failed with the error System 32 (0x00000020): "the process cannot access the file because it is being used by another process.".  The operation to open the file will fail with error - 1032 (0xfffffbf8(JET_errFileAccessDenied)).

  For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

  Hi Robrw,

  1. when exactly you receive this error?

  2. don't you make changes to the computer before this problem?

  You can try to rename the catroot2 folder and check if it helps.

  Step 1:

  a. Click Start and in run type C:\windows\system32 and click ok

  b. find the Catroot2 folder. Right-click on Catroot2 and rename it to Catroot2.old

  If you are not able to do the normal mode, try to start in safe mode and rename

  Check out the link for more information on starting your computer in SafeMode below:

  http://support.Microsoft.com/kb/315222

  Step 2:

  If you are unable to access the catroot2 folder, and then try to change the permissions on the files and check if it helps.

  See the following article:

  How to capture a file or a folder in Windows XP

  http://support.Microsoft.com/kb/308421

  Step 3:

  You can also try to temporarily disable third-party security software and firewalls and check what is happening.

  Note: Activate the security software after the resolution of the problem.

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Error: "the process cannot access the file because it is being used by another process." when treid to install the device driver

  Original title: Windows cannot install the drivers

  I had a lot of trouble installing the drivers on my Windows computer.  I went straight in the Device Manager and deleted the devices I tried to install and reinstalled them, I went into safe mode, I got Windows to run the console and only the basic process and run from there Device Manager... no matter what I do the same mistake.

  "The process cannot access the file because it is being used by another process".

  Even after a restore of the system, he did this, and I don't know what to do anymore.  Only devices that have been previously installed work.

  What's more important install my Blackberry software because my phone is broken.  The software cannot detect my phone because the drivers have not been installed.  Most of the devices I can use with Linux (I have Windows Vista and Ubuntu running on the same computer), but RIM don't make Blackberry for Linux software, so I have to do it on Windows.

  Hi paco2012,
   
  1. did you of recent changes on the computer?
  2. how many user accounts you have on the computer?
   
  Try these steps and check the result.
  Step 1: Install the driver as an administrator
  a. shut down the computer runs.
  b. start the computer and the connection as an administrator.
  c. find the driver configuration file, right-click on the file and click "Run as Administrator".
  d. follow the instructions in the wizard to install the driver.
  e. restart the computer once the driver is installed.
   
  Step 2: Try to install the driver to boot either by disabling all non-Microsoft programs
  a. open the article: http://support.microsoft.com/kb/929135
  b. Article, follow "step 1: perform a clean boot."
  c. restart the computer.
  d. install the driver and verify the result.
  e. follow "step 7: reset the computer to start as usual.
   
  Kind regards
  Syed - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• RunDLL__Error C:\windows\system32\sshnas.dll___The loading process cannot access the file because it is being used by another process.

  When I start windows Vista, I get the error message:

  RunDLL
  Error loading C:\windows\system32\sshnas.dll

  The process cannot access the file because it is being used by another process.

  How can I fix?

  Hello

  It is the result of malware, then do a very thorough check and when the system is
  clean see the following message to remove this error.

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be more difficult to detect as the
  cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• How can I fix this error: DF024: unable to preserve the original file to... Error 32 the process cannot access the file because it is being used by another process. SEQ (1352).  ?

  I install creative cloud desktop application Illustrator on a machine with windows 7 64 bit running in a domain environment.  The download begins and takes about runs for a bout 10 minutes and then stops with error: DF024: impossible to preserve the original in "C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\AdobeLinguistic.dll" file error 32 the process cannot access the file because it is being used by another process. SEQ (1352)

  I am logged on as network administrator, and there is no other apps except a web browser (Chrome) running.  There is no other users logged in to the machine.

  How can I see what another process is using the file necessary so that I can fix it?

  Thank you

  MelissaB34 if you continue to face the difficulties of installation, you can also try to use the CC cleanup tool to help ensure a clean removal of the software.  You can find more information, as well as a link to download the CC cleaning tool, to use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

• the process cannot access the file because it is being used by another process

  Hi, hope someone can help with this,

  I am running windows vista basic 32-bit on a dell inspiron 1520

  I received several messages a day saying "superfetch has stopped working" or "windows search protocol has stopped working" I was advised to run sfc/scannow from command prompt I did the sfcdetails read as follolws.

  2010-09-15 13:55:16, Info CSI 00000185 [SR] cannot repair the military record [l:24 {12}] "cryptsvc.dll" Microsoft-Windows-cryptsvc-dll, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, type neutral, TypeName neutral, neutral public key in the store, file is missing "

  Following the advice of another thread, I extracted the file from my Vista DVD and stored in c:\windows\temp, but when I try to copy in c:\windows\system32 I get a message saying that the file is being used by another process.

  I'm not sure what the file is still so I don't know how use it.

  Any help would be much appreciated.

  Thank you.

  The file in the folder system32 first TakeOwnership. Then copy from a command prompt with admin rights:

  http://Windows.Microsoft.com/en-us/Windows7/how-do-I-run-an-application-once-with-a-full-administrator-access-token

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• When Vista starts, getting the error 'settings.ini is being used by another process. Another close program, click Retry, or click Cancel out side bar.

  Why my computer always say that when I turn it on: "settings.ini is being used by another process. Another close program, click Retry, or click Cancel out side bar.

  Hi VeronicaSanchez,
   
  -Remember to make changes to your computer after that this problem started to happen?
   
  We will put the computer in a clean boot state to identify the application at the root of this problem.
   

  Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

  See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

• PC can see and access the laptop without asking for a user name and password but the laptop cannot access the PC because it asks me a username and password that I don't know.

  Vista - Windows 7 network connection. username and password is unknown.

  Hello

  I just got a laptop with windows 7 on it and I want to connect to my other PC for it, they are on the same network through a router. the PC can see and access the laptop without asking for a user name and password but the laptop cannot access the PC because it asks me a username and password that I don't know.

  If someone could answer this question, it would be great.

  Hello
  Maybe this can help.

  Win7 when configured on the peer-to-peer network has three types of configurations of sharing.

  Group residential network = only works between Win 7 computers. This type of configuration, it is very easy to entry level users to start sharing network.

  Working network = fundamentally similar to previous methods of sharing that allow you to control what, how and to whom the records would be shared with.
  
  Public share = network Public (as Internet Café) in order to reduce security risks.

  For the best newspaper of the results of each computer screen system and together all computers on a network of the same name, while each computer has its own unique name.

  http://www.ezlan.NET/Win7/net_name.jpg

  Make sure that the software firewall on each computer allows free local traffic. If you use 3rd party Firewall on, Vista/XP Firewall Native should be disabled, and the active firewall has adjusted to your network numbers IP on what is sometimes called the Zone of confidence (see part 3 firewall instructions

  General example, http://www.ezlan.net/faq.html#trusted
  Please note that some 3rd party software firewall continue to block the same aspects it traffic Local, they are turned Off (disabled). If possible, configure the firewall correctly or completely uninstall to allow a clean flow of local network traffic. If the 3rd party software is uninstalled, or disables, make sure Windows native firewall is active .

  ------------------------------

  If your network consists only of Win 7 and you want a simple network, use it.

  http://Windows.Microsoft.com/en-us/Windows7/help/videos/sharing-files-with-HomeGroup

  After you have configured the homegroup, scroll to the bottom for the Permission/security section.

  -----------------------------

  Win 7 networking with other version of Windows as a work network.

  In the center of the network, by clicking on the type of network opens the window to the right.

  Choose your network type. Note the check box at the bottom and check/uncheck depending on your needs.

  http://www.ezlan.NET/Win7/net_type.jpg

  Win 7 - http://windows.microsoft.com/en-us/windows7/Networking-home-computers-running-different-versions-of-Windows

  Win 7 network sharing folder specific work - http://www.onecomputerguy.com/windows7/windows7_sharing.htm

  Vista file and printer sharing - http://technet.microsoft.com/en-us/library/bb727037.aspx

  Windows XP file sharing - http://support.microsoft.com/default.aspx?scid=kb;en-us;304040
  Sharing printer XP - http://www.microsoft.com/windowsxp/using/networking/expert/honeycutt_july2.mspx

  Setting Windows native firewall for sharing XP - http://support.microsoft.com/kb/875357
  Windows XP Patch for sharing with Vista (no need for XP - SP3) - http://support.microsoft.com/kb/922120

  When you have finished the configuration of the system, it is recommended to restart everything the router and all computers involved.

  -------------

  If you have authorization and security problems, check the following settings.

  Point to a folder that wants to share do right click and choose Properties.

  In the properties

  Click on the Security tab shown in the bellows of the photo on the right) and verify that users and their permissions (see photo below Centre and left) are configured correctly. Then do the same for the authorization tab.

  This screen shot is to Win 7, Vista menus are similar.

  http://www.ezlan.NET/Win7/permission-security.jpg

  The Security Panel and the authorization Panel, you need to highlight each user/group and consider that the authorization controls are verified correctly.

  When everything is OK, restart the network (router and computer).

  * Note . The groups and users listed in the screen-shoot are just an example. Your list will focus on how your system is configured.

  * Note . There must be specific users. All means all users who already have an account now as users. This does not mean everyone who feel they would like to connect.

  ---------------------

  *** Note. Some of the processes described above are made sake not for Windows, but to compensate for different routers and how their firmware works and stores information about computers that are networked.

  Jack-MVP Windows Networking. WWW.EZLAN.NET

• Settings.ini is being used by another process close the other program, and then click Retry, or click Cancel to exit sidebar

  Cannot access the internet

  To open a new account, you must be an administrator.  Is your current account, an account administrator or you still have an active Admin account?  Go to start / Control Panel / user accounts / manage other user accounts to check what's there.  It that account you closed was the only administrator account, (you need to be an administrator to fix this), enable the Hidden Administrator Account (HAA) using http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windows.vista.administration_accounts_passwords&p=1&tid=d20f9db4-7b2c-48be-a087-7835dc2a9055&mid=d20f9db4-7b2c-48be-a087-7835dc2a9055.  If you don't remember the password, try nothing because that's probably what you (or seller) did during the installation.  Create two accounts administrator with good passwords (secure and that you will remember).

  Once that is done, don't forget to disable the HAA to save it in case it is necessary once again and for safety reasons (since people often try to hack into systems using this account).  Do NOT use the HAA as your administrator account because if you lose the only administrator on the system account or it is damaged again, then you're watered.  Once this is done, connect using one of the new administrator accounts and you will once more control of your system (but you should always use a standard account for your work on a daily basis for security reasons).

  I hope this helps.

  Good luck!

  P.S. You will still need to try some of the procedures described above to solve the problem of the internet and perhaps other issues.  It depends on what happens when you start using your new account and if that solves the problem.

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Cannot access the data of a dvd burned using Windows Vista

  Mr President.

  We burned a dvd using the integrated software disc Vista burning... the procedure was as follows:

  After inserting the disc, we formatted the disk by checking the "Quick Format" option... the format once completed, we pulled the folders n files that are supposed to be stored on the dvd n that the process has begun... After the end of the burn, the dvd is ejected automatically... but the dvd is not readable on other laptops or desktops... well helping... data are very IMP... We have no other backup data... and we have formatted the old laptop and upgraded to Windows 7...

  Forward to your response

  Kind regards

  Hitesh Baku

  How does the combustion process end - did you finish it or simply eject a DVD?  If you have completed it, exactly, that you have to finish?  What type of backup has been made (or did you use just copy/paste instead of the grogram backup) and what version of Vista are you using?  Did you use the live file format or the image ISO format http://www.ehow.com/how_5013668_copy-cd-dvd-windows-vista.html?  What kind of CD or DVD (CD, CD - R, CD + r, CD - RW, DVD, DVD - R,...)?

  Insert the DVD into the drive and go into Windows Explorer and right-click on it and select explore.  Any files or folders appear?  Go to start / Control Panel / folder opt / view on the and make sure that the button to view the hidden files is checked.  Also check the box to show system files and uncheck to hide extensions of known file types (this can be useful later).  Nothing now watch or it always seems to be empty.

  Go to start / Control Panel / administrative tools / computer management / disk management and check on the DVD in the car and tell me what it says on the size and the amount of available space (in other words, think data on the DVD).  Closer to your mouse on the DVD player and a text box appears above it lists criteria to this stationary player down.  Please post what he says EXACTLY, in the same order, as it is presented.  Does show as active for example?

  Here are the instructions on how to copy data from a hard drive to a CD.  Read carefully.  You skip steps or fail to wait until the processes were completed before moving on to the next step?  If we know what hurts you, it may be possible to fix it - but I don't know (because I have no idea, but why it happened). http://www.ehow.com/how_5013668_copy-cd-dvd-windows-vista.html.  Also, check out the following article, especially the section about closing or to finalize the process and see if you have done this http://windows.microsoft.com/en-us/windows-vista/Disc-burning-frequently-asked-questions.

  Here is another article on how to burn a CD/DVD in Vista to test to see if you followed the procedures as indicated or anything left side: http://maximumpcguides.com/windows-vista/burn-a-cd-or-dvd-in-windows-vista/.

  I believe that you have finished the session before it was finalized and it's the cause of your problem (assuming that Disk manager shows ALL the data on the dik at all - in which case I am afraid that the information was not stored on the CD/DVD and are not recoveralble, because there is nothing there to recover).  If the development is the issue, there may still be a way to finalize the disc - although I'll have to research further on this subject because I don't know how to finalize a disc that has already been ejected before it was finalized (and depends on what probably treat you used).

  ===========================================================================================================================

  Even if you have your drive formatted and installed Windows7, it is still possible to recover some of the data that was stored there using special recovery software.  I don't know if these programs work with Windows7 (it is a forum for Vista) but you can check the details before you download them or go to the Windows7 Compatibility Center to see if they are listed http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx.

  The files are not really deleted until they are crushed (although they are no longer available through conventional methods).  If you decide to try these recovery programs, you should stop using your drive hard immediately in order not to replace the data that you are trying to recover.  He slave on another PC and launch the recovery of this PC.  Even now you have definitely lost some of them if you use the same PC.  If you can not do this (slave on another PC), you run the risk of overwriting the data with every action you do on the PC (but you may still be able to recover some or most or even all files - it's a matter of luck).

  Only you can decide if the data is important enough to take the PC to an expert data recovery to recover files (they will have better programs and hardware to do that none of us do, and I've provided above).  Do NOT go to the Geek Squad or one of these centers of store-, they generally don't know what they are doing - it take for expert data recovery.  It will cost you a little and they generally offer no guarantees.  The decision is yours.

  Here are some free recovery programs that might help:

  http://www.SnapFiles.com/freeware/system/fwdatarecovery.html (first try Recuva)

  http://www.SnapFiles.com/get/DiskDigger.html (try this second - if it does not also the chances of recovery are very slim, but we invite you to try other options if you want)

  http://www.SnapFiles.com/get/easusdfr.html

  http://www.SnapFiles.com/get/restoration.html

  http://www.SnapFiles.com/downloads/Recuva/dlrecuva.html

  http://www.SoftPerfect.com/products/FileRecovery/

  http://techpaul.WordPress.com/2008/06/23/how-to-recover-your-lost-files/

  I hope this helps and I look forward to your reply with the results of the options I suggested, the I asked you to perform checks and questions I asked (and I know there were many, but I'm not here in front of your computer with the disk to try things myself so the only way I'm collecting information that I need help (if possible) is to seek your help for) help me.  Thank you.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• "" When I run Lightroom, I get the message: "cannot open the catalog because it is already open in another application.

  who can help me to solve this problem. Now, I can only open a different catalog. But not this one. And it's the main catalog.

  So I'm a bit desperate.

  huh

  Hello

  What version of Lightroom do you use?

  With Lr closed go to the location where your Lightroom Catalog (by default it is pictures/Lightroom)

  Delete the. Lock file with the same name as your catalog. For example, in the image below, it is Lightroom4 catalog.lrat.lock

  

  In your case, it will be Lightroomcatalog.lrcat.lock.Delete it

  Restart Lightroom.

  Let us know if this helps

  ~ Assani

• Try to install Windows XP, I get the message that "acpi.sys is open or being used by another process" and he moved it

  I quit all other applications and anti-virus programs.

  Thanks for your suggestion.  I ended up getting a copy of Windows XP and do a reinstall and finally got to the system in place and run again.

• Settings.ini is being used by another process, how to find what causes the problem

  I can't use my sidebar or windows update, that other programs work not only on the desktop administrator. have you tried restoring system and boot

  Joan

  Are you saying the problem occurs in a user profile and not another?

  What happened when you tried the system restore? How long have you had the problem? You have a restore point from before the problem started?

  It is always sensible in this situation to achieve a malware check

  Start the computer in safe mode with network and download and install Malwarebytes (free version for individuals only), updated definitions and run in safe mode. Disable other security software while you do the analyses.
  http://www.Malwarebytes.org/

  Download and run SuperAntiSpyware (Free Edition)
  http://www.SUPERAntiSpyware.com/download.html

  Some malware is installing the entries of proxy server redirecting internet connections. If you encounter this problem step 2 see in the following link:
  http://www.myantispyware.com/2011/02/21/how-to-remove-Internet-Security-Essentials-virus/

• Install problem 9.3.0 "the process cannot access the file.

  After reader 7 stops dopening PDF files on my system, I removed and attepted to load 9.3.0, but this error at the end of the installation:

  "The process cannot access the file because it is being used by another process.

  File: C:/Documents and Settings/rsnyder/Local Settings/Application Data/Adobe/Reader 9.3/Setup Files / Setup.exe

  ID info: 32.372.03.2.20041

  Please send the Info ID and the name of the file to http://www.Adobe.com/misc/bugreport.html "

  I uninstalled 7, rebooted, dleeted Adobe 7 records and made sure, there is no process of acro running.

  Windows XP

  I don't know why you get this.  You can try the MSI installer instead of the EXE - download it from here http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr930_en_US.msi

• Chkdsk cannot run because the volume is in use by another process

  My computer was working fine until last night. Now when I connect I get a blue screen saying that the computer shuts down to prevent further damage from happening. I tried to restore to an earlier point in time when my computer was working but then I get the error:

  The OS disk (C :) has errors.
  Windows has detected corruption on OS (C :) file system. You should check the drive for errors before you can restore it.

  So I'm going to run the chkdsk utility, and I get the error:
  Chkdsk cannot run because the volume is in use by another process. You want to schedule this volume to check the next time the system restarts.

  I'm confused because the chkdsk unility usually works, and I have no idea why she is being used by another process. I am clearly not very good with computers. I tend to do a lot of spywear and adwear on my computer. I have Spyware Doctor that removes any infection.

  Help, please. I've tried everything. Thank you.

  Asha22,
  It appears from your last post why chkdsk did not run on reboot and you gave an incorrect message is that you did not a space between the volume and the f number.  The correct syntax is:

  CHKDSK c: /f

  You can also run the utility disc in this way:
  http://windowshelp.Microsoft.com/Windows/en-us/help/bc1393cf-9f9c-79C7-0f91-9337c2c41f811033.mspx

  1. open the computer by clicking the Start button, click computer.
   
  2. right click on the hard drive you want to check, and then click Properties.
   
  3. click on the Tools tab and then, under check for errors, click check now.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  To automatically repair problems with files and folders that the scan detects, select automatically fix file system errors. Otherwise, the disk check will simply report a problem, but not to fix them.

  To perform a full disk check, select search and attempt to recover bad sectors. This scan is trying to find and repair physical errors on the hard drive itself, and it may take much longer to complete.

  To check for errors file and the physical errors, select both automatically fix errors in file system and search for and attempt recovery of bad sectors.
   
  4. click on start.
   
  Depending on the size of your hard disk, this may take several minutes. For best results, do not use your computer for any other tasks while it checks errors.

  Note: If you select automatically errors in file system of fix for a disc that is used (for example, the partition that contains Windows), you will need to reschedule the disk check for the next time you restart your computer.

  The reason that it says that the disk is in use by another process is because it is in use by the operating system (Vista), and that's why it must be run at startup, before the operating system loads fully.

  Another utility, you need to perform is the System File Checker, if you can get your computer to start, either normally or in Mode without failure.
  To run the System File Checker tool, follow these steps:
  Click Start and type cmd in the box start the search.
  Right click on cmd in the list programs, and then click Run as administrator.
  If you are prompted for an administrator password or a confirmation, type your password or click on continue
  At the command prompt, type the following line and press ENTER:
  sfc/scannow
  When the analysis is complete, test to see if the problem you are experiencing is resolved.

  Let us know what these tests are and how we can also provide assistance.
  Thank you

  Gloria
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.