Explorer Touch Mouse mouse stops scrolling

I have a Touch Mouse Explorer I use with Windows 7 Professional 64-bit (all updates current).  My mouse drivers are the mouse and keyboard Center 2.1 64-bit.  FYI... Recently, I formatted and installed clean versions of all software.

My question has to do with the function of the touch tape.  Overall I am satisfied with the mouse, but often experience loss of the scrolling feature.  There is no specific programs that are affected.  When it works, it works in all programs.  It is the same for when it does not work.

The way I found to get the scrolling function return is either restart my PC or I disconnected the mouse and then turn it back on.  The two will restore the scrolling feature, but it stops eventually.  It's time for how long lasts the function value.

Would appreciate any troubleshooting tips.

Hi Modach,

Thanks for the detailed description of issue.

1 did you check the mouse settings in the control panel?

2 is this problem specific to this mouse? Have you tried using different mouse on the computer?

This can be for one of the following reasons:

· Incorrect mouse is selected in the IntelliPoint software.

· Conflict with other (non-Microsoft) mice or the pointer software,

· Problem with the IntelliPoint software or drivers.

· Application does not correctly recognize scrolling the mouse messages.

To resolve this problem, use the following methods in the order in which they are presented. If method 1 does not resolve your problem, go to the next method.

 

Method 1:
I suggest that you try to change the scroll settings and check if it helps:
http://Windows.Microsoft.com/en-us/Windows7/change-mouse-settings

Method 2:
If you have any other software mouse that is installed, such as the Logitech software or touchpad, this software can conflict with Microsoft multi touch mouse. If you uninstall these software and check.
See the link.
http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

 

Method 3:
I suggest you to consult the knowledge base article.
The problems with the mouse button or scroll the parameters

http://support.Microsoft.com/kb/303091

For your reference:

http://www.Microsoft.com/hardware/en-in/support/troubleshooting

If the problem is specific to Explorer Touch Mouse, see the link:

How to contact Microsoft if you have questions about your hardware device.

http://www.Microsoft.com/hardware/en-in/support/contact-us

Back to us for any problem related to Windows. We will be happy to help you.

Tags: Windows

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