factory reset my laptop

! Hello
Since the last update of hp my system does not work smoothly. And t! HE hp support Assistant also does not work. I tried to reinstall hpsa but it did not work.
Then I tried to reset the system and he said: "the problem occurred during reset", or something similar to that.it has also not demonstrated that no change where! made.
My system is:
HP Pavilion n211sx
(Already installed with windows 8.1)
I tried factory reset my laptop
Help, please!

You can try first of all of your PC Refresh. If the problem persists, try resetting. If the problem persists, then try to recover. All procedures are available from the following links:

HP computers - Refresh your PC to solve problems (Windows 8)
This document to learn how to use the new system upgrade utility in Windows 8.
HP computers - reset to your PC to solve problems (Windows 8)
This document to learn how to use the system reset utility in Windows 8.
HP computers - running a HP System Recovery (Windows 8)
HP System Recovery allows to reinstall or restore a HP with Windows 8 computer to the way it was at a previous time.

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