Failed to retrieve the files saved on an external HD for a restoration of Windows Vista

My HP laptop was more able to launch Windows Vista. Fortunately, I had a recovery disk for the laptop that was created when I turned first on the laptop several years ago. When I was running the recovery disc, asked me if I wanted to save all the files before the computer was placed back in its original factory condition. I said 'yes' and asked to plug a USB key. I plugged my WD "My Passport" external hard drive with 1 TB of memory. It took more than 12 hours to copy everything (especially photos) on the external drive, then my laptop has been restored. Now my laptop works fine but I cannot access files that have been copied to the external HD Windows says there are 100 GB used on the external hard drive, but none of my files are visible in Windows Explorer. I tried the advanced restore from the backup and Restore Center, but this program does not detect as anything on the external hard drive. How can I get my old files back below the sending of my external hard drive to a data recovery company and pay several hundred dollars? Help, please.

You perform the operation mentioned such backup in the backup when retrieving files section in the following link:

http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c00814731&LC=en&cc=us&DLC=en

If that's what you were doing, you need to set up your question in the support of HP that this program was designed and implemented by HP for their computers. Here is a link to the HP's Support Forums:

http://h30434.www3.HP.com/

Hope that helps!

Tags: Windows

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