failed to write disk sector os access denied error 5

Trying to update firmware on the mp3 player.  During the update get the message "cannot write disk operating system sector reported an error: access is denied."  I can right-click on the icon for the player (My Computer) and the format from there.  Everything good with the music and video, but audio books would not listen to "invalid license".  I can listen to the books on my computer.  I right click on the title of the properties books usage rights;  file is missing the usage rights.  Thanks in advance for any suggestion how to fix!

Hello BONNIEHAMMER,

1. What is the brand and manufacturer of your MP3 player?

2. How do you try to update firmware for the MP3 player?

3. were you able to open audio books on your computer before?

I suggest that you contact the manufacturer of your MP3 player and check if you install the update on the right.

Thank you
Irfan H, Engineer Support Microsoft Answers.

Tags: Windows

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