Failure of WAN connectivity

We had intermittent problems with our internet connection at our condo. We have a cable modem (Motorola SB6121) which is connected to the ISP Comcast. I had an old Airport Extreme. What we have noticed is that wifi on our devices fan would totally sometimes disappear. I thought that this meant that EI was defective. Last week, I bought the last AE and hung. Our current problem is that the internet connection is de-energized intermittently. Wifi fan stays on on our devices (macbook, iPad, etc), but we have no connectivity. Then it suddenly works again. I replaced the ethernet cable from the modem to the AE. I also ran the wifi diagnostics and have a newspaper. I took one of the dropouts. It says failure of WAN connectivity. Unfortunately, I'm not at the condo. It's far, but I try to understand what I have to do when we go back. I called comcast, and the representative said that our downstream energy level is in the "yellow" zone, while our upstream in the ' red '. The two should be 'green' Sounds to me as if it was a signal problem. Anyone would be able to tell me where to look in the newspaper for power levels upstream and downstream as well as SNR wireless? Then I post them. I'd be happy. Thank you

I'll be happy to help you find the SNR values, but you should consider that the cable modem may be in this case. The 'power levels' Comcast refer to are with their service to the modem. I suggest you have them replace the modem to see if that solves the problem you are having with consistent connectivity.

As much as SNR measurement, see the following Tip of an airport users. Please post back your results. Note: You will need a Mac laptop for this and be present to take measures.

Tags: Wireless

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