Failure to install printer software package

Hello. Am I the only person having this problem? The printer I have is an all-in-one Officejet 8500 Pro Wireless (A909g). My operating system is windows 8.1. I downloaded the software OJ_AIO_P8500_A909_Full_Win_WW_140_408 and on 2 of three of my computers when I run the program and click 'install', I get a pop information window telling me that the program does not find a file. Then I have to close the program that I can not go any further. The pc alone it will run on is my Sony vaio laptop running windows... wait, 8.1?

Has anyone, same HP, you have a solution to this problem? Are there any new installation of software from 2012 programs?

Hi Phil_boy,

Welcome to the Forums of HP,

I see that you have a problem with the installation of the printer on your computer Windows 8.1.

I have a few steps we can browse.

First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

I have also found a document that addresses for the installed printer in Windows 8.1, a Message "System cannot find the specified file" is displayed on the computer.

Please do not hesitate to write me again if you have any questions or concerns.

See you soon,.

Tags: HP Printers

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