Fingerprint HP scanner won't work - Windows 8

Hello:

I recently bought a laptop HP Envy DV 6 with Windows 8 and then bought Norton 360.  Norton 360 would run analyses quick or full scan of the system.  I contacted Norton and they remotely access my computer and fix the problem (so far).  However, now my fingerprint reader does not work.  It's really annoying because I just spent ~ $700 on this computer and HP is not anyone I can call directly for support.

Does anyone know how to fix this?  I don't know which drivers and the software to install.  I searched site Authentec and cannot find them.  Help!

I recommend to download and install the HP Support assistant if you don't have it already. You can run and search all the missing drivers on your laptop.

Tags: Notebooks

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