Firefox keeps crashing... eg - ebay opens OK, then when to go in 'my ebay', firefox crashes!

Similar Questions

• Firefox keeps crashing after Lollipop updated on HTC a M8. Do not even open!

  After upgrading my firmware/software to the new Lollipop OS, Firefox crashes. I tried to uninstall and reinstall directly the Googe play store and still nothing. When I click the icon of Firefox the browser opens and then I immediately get a notification "we're sorry, Firefox crashed. How can this be addressed? I downloaded Dolphin browser and could not return to Mozilla unfortunately if this continues...

  Hi again, the update for firefox 36.0.2 addressing the crash to start on your device should now be available in the google game store.

• Firefox update (19.0) keeps crashing when I open something new or try refreshing. VERY IRRITATING!

  I updated firefox 'suggested '. I was happy and had NO of PROBLEMS with the old version. Now whenever I try to open a new tab, a new page or refresh an old page, this version crashes. ON SEVERAL OCCASIONS. It is very frustrating and irritating. I do not like IE and won't go for it, but if your 'upgrade' keeps crashing, I didn't really have any other alternative.

  It opens also 2 tabs when I click on a story. It crashes when I order v c or control. It crashes when I space back.

  I bet that I've already sent 30 incident reports since I've updated. What the f... you do with them?

  CORRECT THIS VERSION UPDATED (19.0). At present, it's crap!

  I've done all the suggested 'remedies' too. Nothing has worked. So I went to my back HD external up to copy and reinstall the older version on my computer HD. All the problems stop - immediately! I don't update again.

• Firefox keeps crashing after update this morning

  Turned my work computer on and firefox had an update for today. Updated and since then it will not start. It will only crash upon restart it hangs again and send a report. Tried to go to safe mode, but it keeps crashing.

  Here are a few reports of incidents

  BP-1d2e3290-E3A8-4a22-AC56-4afab2140903
  BP-1d4a9fcd-e935-4542-843B-9df342140903
  BP-1d4e1bd6-934e-4e08-A701-450d12140903
  BP-3e28e04b-71cb-49fe-9e13-741a02140903

  Really frustrating as this my work computer with all my passwords and links saved to it.

  You may have to reinstall Firefox 31 temporarily until someone figures more information about this particular crash signature.

  To properly replace your program files Firefox 32 (without affecting your settings):

  (1) this section has a link to get the installer: install an older version of Firefox.

  (2) rename the folder (Windows 64-bit folder names)

  C:\Program Files (x86)\Mozilla Firefox
  

  TO

  C:\Program Files (x86)\OldFirefox
  

  (3) run the installation program that you downloaded in the #1. It should automatically connect to your existing settings.

  It starts and runs correctly?

  If so, one note: Some plugins can only exist in this OldFirefox file. If it is missing something essential, present in these files:

  • C:\Program Files (x 86) \OldFirefox\Plugins
  • C:\Program Files (x 86) \OldFirefox\browser\plugins

  Otherwise: We were looking for an issue or in the folder of the external/malware software settings.

• I loaded a bunch of Add-ons and extensions in Firefox. Since then, when I close and re-open Firefox, change my bookmarks toolbar menu.

  I loaded a bunch of Add-ons and extensions in Firefox. Since then, when I close and re-open Firefox, change my bookmarks toolbar menu. They are all still there, but their location on the menu bar change tool. Example, I keep the most used where they are visible on the front of the tool bar, but to re - open, they are everywhere, but visible and probably near the bottom of the toolbar drop-down list is looooong.

  Clear the Cache Firefox/tools > Options > advanced > network > content caching Web: 'Clear now'
  
  and
  
  Delete Cookies Firefox/tools > Options > privacy > Cookies: "Show Cookies"
  
  Launch Firefox in Mode safe

• Firefox keep crashing

  In windows 8, Firefox keep crashing when I start it. It does not work when I start it in Mode safe.
  Incident reports:

  https://crash-stats.Mozilla.com/report/index/b266ebd8-42A2-4DD5-b5a0-e22972140609
  https://crash-stats.Mozilla.com/report/index/294a4a97-5d8d-453e-B312-5d7962140609

  https://support.Mozilla.org/en-us/KB/Firefox-crashes-troubleshoot-prevent-and-get-help?ESAB=a & s = Crashing & r = 5 & As = s

  https://support.Mozilla.org/en-us/KB/avoid-crashes-tips-and-tricks?ESAB=a & s = Crashing & r = 4 & As = s

• Firefox keeps crashing on youtube

  See the report below:

  I downgraded and updated to firefox and adobe flash, but firefox keeps crashing on you tube

  AdapterDeviceID: 0x2e32
  AdapterVendorID: 0x8086
  Add-ons: support%40lastpass.com:2.5.0,anttoolbar%40ant.com:2.4.7.8,firefox1%40myibay.com:1.3.5,foxmarks%40kei.com:4.2.3,LogMeInClient%40logmein.com:1.0.0.1024,personas%40christopher.beard:1.7.2.1,testpilot%40labs.mozilla.com:1.2.2,%7B4BBDD651-70CF-4821-84F8-2B918CF89CA3%7D:7.3.0.1,%7B62760FD6-B943-48C9-AB09-F99C6FE96088%7D:2.5.7,%7Ba0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7%7D:20130515,%7BAE93811A-5C9A-4d34-8462-F7B864FC4696%7D:4.16,%7Bef4e370e-d9f0-4e00-b93e-a4f274cfdd5a%7D:1.4.9,%7BF8A55C97-3DB6-4961-A81D-0DE0080E53CB%7D:0.9.8,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:23.0.1,bookmarkdeduplicator%40foxhatdev:1.2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.3.2
  AvailablePageFile: 4035756032
  AvailablePhysicalMemory: 2020319232
  AvailableVirtualMemory: 1566806016
  BuildID: 20130814063812
  CrashTime: 1377265088
  EMCheckCompatibility: true
  InstallTime: 1377257514
  Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2e32, AdapterSubsysID: 2e321849, AdapterDriverVersion: 6.14.10.4990
  D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
  ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
  ProductName: Firefox
  ReleaseChannel: release
  SecondsSinceLastCrash: 6450
  StartupTime: 1377264388
  SystemMemoryUsePercentage: 42
  Theme: classic/1.0
  Throttleable: 1
  TotalVirtualMemory: 2147352576
  URL: https://apis.google.com/u/0/_/widget/render/comments?first_party_property=YOUTUBE&href=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DfgjGBtTjywY%26list%3DPLsADJVRCDaNYpbMjbOHdSCSaKBlG6aOL5&owner_id=Rpbrf-LDcVa7R8nCH4Nmjw&query=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DfgjGBtTjywY&stream_id=UCRpbrf-LDcVa7R8nCH4Nmjw&substream_id=fgjGBtTjywY&view_type=FILTERED_POSTMOD&width=590&dl=true&youtube_video_acl=PUBLIC&hl=en_US&origin=http%3A%2F%2Fwww.youtube.com&gsrc=1p&jsh=m%3B%2F_%2Fscs%2Fabc-static%2F_%2Fjs%2Fk%3Dgapi.gapi.en.frJMbC5LyzM.O%2Fm%3D__features__%2Fam%3DIA%2Frt%3Dj%2Fd%3D1%2Frs%3DAItRSTMLCe1riklf82eONwSEM0M5ZUH51A#_methods=onPlusOne%2C_ready%2C_close%2C_open%2C_resizeMe%2C_renderstart%2Concircled%2Conthumbsup%2Contimestampclicked&id=I0_1377265086581&parent=http%3A%2F%2Fwww.youtube.com&pfname=&rpctoken=12418239
  Vendor: Mozilla
  Version: 23.0.1
  Winsock_LSP: SBLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
   SBLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Program Files\SpeedBit Video Accelerator\LSP3.3.7.5\sblsp.dll
   MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
   MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
   RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
   RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{E164C867-4D50-4C52-BAC3-4E20530E992B}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{E164C867-4D50-4C52-BAC3-4E20530E992B}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{97161BE5-3B9E-47E8-B980-EA7DAA62DDD8}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{97161BE5-3B9E-47E8-B980-EA7DAA62DDD8}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{10C212A4-FBEE-4DE8-B928-1C0421C69529}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{10C212A4-FBEE-4DE8-B928-1C0421C69529}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{BF2F0D6D-1A1F-4AB8-A162-1FEED1D4AC4E}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{BF2F0D6D-1A1F-4AB8-A162-1FEED1D4AC4E}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D29FEF0-359F-4B69-AFEF-C50B2471838A}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{8D29FEF0-359F-4B69-AFEF-C50B2471838A}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{332CDF34-1668-499D-B938-3C7842374389}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{332CDF34-1668-499D-B938-3C7842374389}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{D2A13987-3800-4EB8-84D9-8DE3D55F77C2}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{D2A13987-3800-4EB8-84D9-8DE3D55F77C2}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{76C9ACD6-1523-430F-8AD0-C5B3A0A32103}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{76C9ACD6-1523-430F-8AD0-C5B3A0A32103}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{A56FF020-3C58-4D13-9C47-8CCDAE85B219}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{A56FF020-3C58-4D13-9C47-8CCDAE85B219}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E39A50-00A0-42CF-9B86-EE44F078CFFD}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{36E39A50-00A0-42CF-9B86-EE44F078CFFD}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{E204AC2F-D7F5-446D-B065-E6003AE73A92}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{E204AC2F-D7F5-446D-B065-E6003AE73A92}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FF8C4A7-7C88-46CC-BDA7-074EABC9BD52}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FF8C4A7-7C88-46CC-BDA7-074EABC9BD52}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{038B1489-B95F-4C31-A6D2-CF62704AA051}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{038B1489-B95F-4C31-A6D2-CF62704AA051}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{811A7B52-429D-4330-BCF5-5FF95C8392A5}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
   MSAFD NetBIOS [\Device\NetBT_Tcpip_{811A7B52-429D-4330-BCF5-5FF95C8392A5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
   SBLSP : 2 : 0 : C:\Program Files\SpeedBit Video Accelerator\LSP3.3.7.5\sblsp.dll
  
  This report also contains technical information about the state of the application when it crashed.

  Great, thanks for posting back. I will mark your answer as the solution.

  Oddly even though I could see speedbit mentioned in your reports of incidents and the title of related bug I didn't see he's looking for to your system details side. It is a component of something else, or Firefox support simply not picked up and listed.

• -win 7 64 - all versions of Firefox (tested 17-20.b) keep crashing except if used in compatibility XP sp3

  Since yesterday my firefox crashes, sometimes I have the option to reset firefox or start in safe mode. Using only the mode without failure of firefox works fine (but without plugins/addons)

  So I did a fresh reinstall (No Add ons etc) thought to solve the problem.
  I was using v19 when all this happened so retrograde to v17 hoping to fix it.
  Now, I tried to v20b v17 and all keep crashing when used "normally".
  After the new installation I have more the possibility to use the firefox safe.

  If my recollection is correct, I had a few Java Update at the time of the first collision. I also tried to use the automatic update of win7, but those failed.
  I therefore also uninstalled all java components, installed fresh firefox and tried to start firefox, before and after reinstalling java.

  in all situations is immediately crashes.

  The only way to make firefox work now uses the Windows XP (sp3) to windows compatibility.

  I have no system restore points win7, so there is no option to use.
  All other software (and browser) work very well... only firefox crashes all the time.

  How to solve this problem?
  I looked around and followed all the suggestions I found on topics somewhat related to mine, but nothing works.

  Here is my latest 5 crash reports:

  BP-5c91d587-5e12-4078-8046-0d7ca2130305

  BP-f4292032-9AB9-4682-ac42-3fcaa2130305

  BP-4e56b119-5B52-46b5-A163-174592130305

  BP-921cd557-b2ee-4159-8e29-cd9af2130305

  BP-f9cb9b6c-b4ee-4835-8c2b-b17122130305

  and two yesterday before I the freshly installed firefox

  592a429a-2cf5-4CE6-8538-288612130305

  fd534141-B87A-4BDF-AF98-2d11e2130305

  Disable hardware acceleration, that does not work? Disabling hardware acceleration

• The Firefox HELP tab keeps appearing whenever I open the application or a new window. Firefox 3.6.28, Mac OS 10.4.11

  The Firefox HELP tab keeps appearing whenever I open the application or a new window. Firefox 3.6.28, Mac OS 10.4.11

  Ah, apparently it's reading I wanted as long as home pages; When I reset my homepage it started working right.

  Thank you

• Generally when I go in windows or by mail, the computer will pick up, and then when it opens, I can't keep the page at a particular place

  Original title: blocking or scrolling

  Generally when I go in windows or by mail, the computer will pick up, and then when it opens, I can't keep the page at a particular place. It scrolls upwards or downwards, when I try to open a place to file an open letter from mail, or trying to do some work. Please notify.

  Hello

  1 how long have you been faced with this problem?
  2 don't you make changes on the computer before this problem?
  3 what e-mail client or browser you use?

  Step 1: Check if the problem persists in the clean boot state.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  Reference:
  How to configure Windows XP to start in a "clean boot" State
  http://support.Microsoft.com/kb/310353

  When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
  1. click on start and then click Run.
  2. type msconfig and click OK.

  The System Configuration Utility dialog box appears.

  3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.
  4. When prompted, click on restart to restart the computer.

  Step 2: Also, viruses or malware scan and check.
  http://www.Microsoft.com/security/scanner/en-us/default.aspx
  http://www.Microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356

  Step 3: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Reference:
  Using the event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true
  Understanding of event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true
  Procedure to view and manage event logs in Event Viewer in Windows XP
  http://support.Microsoft.com/kb/308427

• El Capitan I installed it on my MacBook and now my photoshop CS5.1 keep crashes whenever I open a document

  El Capitan I installed it on my MacBook and now my photoshop CS5.1 keep crashes whenever I open a document.

  I even reinstalled photoshop, but still it crashes. Anyone has any idea what it could be?

  Hello Sarika,

  In fact, I've upgraded to Photoshop CS6 and works very well.

  Thanks for the help.

  see you soon

  Georgios

• Whenever I open my file of muse, I get an error that reads "to EndUserAction an object (ImageFrame U20925) is not an owner? It keep crashing. Help!

  Whenever I open my file of muse, I get an error that reads "to EndUserAction an object (ImageFrame U20925) is not an owner? It keep crashing. Help!

  Received file. Thank you.

  The file alone is not enough to reproduce the error. If you choose 'Cancel' when the update links dialog box appears, the crash continue to experience? If this isn't the case, please discovers the active panel and look for the outdated links. (Click on the alert triangle icon in the column header to sort the active panel by State link.)

  Please send me the files for all the broken links so I can try to reproduce and isolate the cause of this error (both to fix it for a future release and to find a reliable solution for you). Thank you.

  P.S., The development team (including myself) is officially on leave until the 5th. So the response times are slower than usual, but I'll take a look at this once I have the files of components.

• Downloaded first Pro CC opens briefly, then crashes with "Adobe first Pro CC stopped worki.

  Downloaded first Pro CC opens briefly, then crashes with the message "Adobe first Pro CC has stopped working".

  Make sure all your drivers are up-to-date.

• Before 4 opens and then crashes when loading project

  I realize that first Elements 4 is old, but I still love and use it for all my projects. Here's my problem: I've been running for 4 months on my new laptop for Win 7 HP 64 - bit, but only today it started to go bonkers. It opens fine, but when I open a project, it minimizes the window pre as soon as it loads. Even if I tried to re-opening the window, he refuses to return to full screen mode.

  I tried the Vista compatibility and even XP, which runs under administrator privileges, but nothing helped. It is the result of a virus or a newly installed program? I return to the edition...

  Thanks for the info.

  There is one thing I need to clarify-do you mean that you can no longer open a new project, one that is empty? If Yes, then you can skip the test below, well we could get back to that, if we can get before you open a new project.

  When you say "raw AVI files", these are DV - AVI, a special form of AVI? This ARTICLE will give you more information about the file formats.

  You mention Audio WMA files. As an AVI file, those can contain a lot of different things, but more on that in a moment.

  With Win7-64, 4 GB of RAM is all that Win7 should work, and leaving not a lot of excess for the programs.

  Now, the projects may become corrupt or unstable, because of many things. Active in a project can become a problem. Test a project for the 'bad' assets is to ensure that the pre is closed and then 'hide' the assets of pre. As the project file, of PREL, contains none of the assets, but only following absolute paths for these assets, it's farily simple. How they structured their active records can greatly simplify this task, or cause a bit of work. It sounds as if your project is pretty simple so far and should not be difficult to follow these steps to test:

  • With the pre is closed, go to or records, where the assets are located and move the folders elsewhere. Don't forget, the PREL uses absolute paths, so that this original path no longer apply. At this point, I also would separate active by type, say with video files in a folder 'Video', still Images in a folder "Images" and the Audio files in a folder "Audio". You'll see why in a moment.
  • Before starting, and then open the project problem.
  • We will be faced with a message dialog box, asking "where is file _? Since we moved these assets, we must help the PrE to find them. Simply navigate to the proposed folder, where the first asset. The display of the dialog box offers a Finder, but since you have moved things, you should have this info. Locate the first file, claiming before.
  • Once you find it, pre will do two things: make the connection again and then look in the folder for other assets, used in this project and also a link to them - pretty neat, huh?
  • Given that we have separated our assets by type, if the first type, say video, very well, that we can exclude those charges. If the project crashes here, we found at least one problem.
  • When meadow comes to the following assets, reappears on the screen of the dialog box, and we will do the same thing: find the file, claiming before, and again, pre will restore the link with it and this search for the active folder. If all goes well, we can probably exclude those assets as a problem.
  • He repeats until either the project managers, or until project accidents, or crashes. If this happens, we reduced things down to a single type of assets. That's why we separated - it's active troubleshooting much easier. Note: Titles are written in XML, in the PREL code, so nothing concrete there for them at this stage.

  Whatever you do, don't choose NOT save, and especially if you decide to Skip Media, or cancel. Only do a Save_As, so to NOT overwrite your original PREL. Never overwrite original PREL, if you are having problems.

  Please report it on this test. The project fails with a specific type? If Yes, what is this type of assets?

  If you have a certain asset of this type, you can redo the test, moving, say half of these goods again and rerun the test. If the project crashes with either the first half or the second, you are closer.

  Good luck

  Hunt

• iOS9.3.2 Adobe reader keep crashing after upgrade to 16.09.20

  Keep crashing when attemptping to open the application

  can open for a while, but then very slow when scrolling

  then crashed to 3 minutes

  Hi mmk5576667,

  Acrobat Reader 16.09.21 is now available in the App Store.

  It should solve the frequent accidents that you have experienced.

  Please try it and let us know if it works for you.

  We apologize for the inconvenience.