Fireworks CS5 'automatically' resizes images to the tiny dimensions

I have a strange problem when working with Fireworks png of one of my experts in the field. So it's nothing new to us and it has been used in tens of thousands of images (we deliver eLearning to 70,000 people per year in 130 countries), we have been in Fireworks since about 2000. We have 10 users and have been used for a series of windows machines over the years.

We use with Flash, Dreamweaver, and Fireworks CS5, and generally everything works fine. But a few months ago, I opened one of its PNGs (layer, etc.) and if I made any changes or not when I re - open it was resampled very small. For example, an image of 600 by 400 pixels display 16 x 15 pixels.

That would happen with any of his images on several machines at work (* CS5) and my machine at home (CS5.5).

We had remove IT and then reinstall Fireworks CS5 on his machine and everything was going well for two months. Now this weird thing happens once again. There are a few local configuration file that has changed. I am after my roll trying to solve this problem and the only solution I have is to open its files in Photoshop which works very well (but is not ideal, since only two MMDs PS and we must change the captions in Fireworks).

To summarize - I open one of his images, close it and reopen it and it resamples to very small dimensions and unsuable.

Has anyone ever seen this strange behavior?

Is there a config file I can delete and let the system rebuild? (I remember some flash question, years, which was set like that).

Thank you!

Well, I think I found the issue although I don't understand why this happens only to the files of one person (don't forget that I've been using Firewworks since 1999).

If I open the pictures they look very well. But when I export to PNG - 8, they get very small. It is happening now for a few years and it only happens with one or two of our SMEs.

BUT... what I have done today, after facing this once again, was to use the Export Wizard. When I finally get to the Preview Image of the wizard dialog box and then click on the file tab, the scale is set at 15% and not a default value of 100%!

So, indeed, all its images act as they are exported with a custom preset - only I don't have any presets like this!

Other images of SMEs are fine, even when worked with less than a minute working with those giving problems. Exact same treatment from me, all look well in my preview, with the exception of those in question, once exported.

Why they have some metadata hidden saying their scale is beyond me (and its images behave badly for an another MMD who is located in another State from me)!

I dunno why, but now I can at least export them to normal size.

Tags: Fireworks

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