First Pro CC 20141 has stopped working - Win 7 64 bit

Just bought and installed Adobe CC Suite.

Computer = HP Envy 15, Intel i7 2.5 Ghz, 16 GB, 64-bit, Intel HD 4600 Graphics

First off to good start and allow any .jpg to add to the sequence. If I try to add ANY video format (.mov, .mts, etc...) it stops to work the second that I click on the video file.

Any advice?   Visibly frustrated!

~ joe

Hi jcyrek2,

Please, try the steps mentioned below and check if it works for you.

1. launch Premiere Pro and create a project, go to the menu file > project settings > Renderer and change the mode only software rendering engine, remove previews if you receive a prompt and then try to import the clip again.

2. If step 1 fails, go to Menu start, and search for the Device Manager, go to display maps and do a right-click on the graphics card to select the option to update driver software, on the next screen, choose "Browse my computer for driver software", then choose "Let Me pick from a list...". "and in the list, select"Standard VGA graphics cards. You may need to change the resolution of your screen and once done restart the machine again.

Launch of Premiere Pro and import the video to check.

Kind regards

Vinay

Tags: Premiere

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