First Pro CC cursor Offset

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• First Pro CC gives an error "Could not create image buffer" and crashing after installing a videocard GeForce GTX 1070.

  Hi all

  I recently installed a GeForce GTX 1070 video card and drivers current in my bench mounted, very happy for the potential break in the rendering and playback (I was using previously a very old ASUS Radeon HD 7850). I had nothing else problems since.

  When I first tried a project of creation of opening, audio refused to play (speakers, headphones, everything...) I looked at the volume mixer while playing through the timeline and no audio only showed upward). Everything seemed fine. I closed, cleared the cache, opened the first, this time hold Alt while doing so to reset the preferences. Open very well, audio read back fine, that only now first was blocked indefinitely the generation of PEK files for a short audio clip in the project.

  After a long bit of troubleshooting in the speakers, I went ahead and did a complete uninstall of Premiere Pro and After Effects, then reinstalled both programs to their current versions (2015.4 and 2015.3, respectively). No more problems of generation PEK, but something much worse. Now, whenever I try to change the CUDA acceleration enabled, I can maybe five minutes absolute performance first until I get an error "Could not create image buffer", warning of notifications of Windows that your computer is low on memory, and finally, a complete crash where the screen goes black, flickers a couple times, then stays black for good with only the mouse cursor appears on the screen.

  The images that I'm editing is all images Go Pro, no effects applied. I am doing this for a client and need ready in a week, but the constant crashing makes them difficult to work around. I can more or less run by changing the acceleration of software only, display options but it is much slower and the memory is still eaten up like crazy (if I place the open Task Manager and start to scrub through the timeline I can watch the memory usage get up to 95% in 20 seconds approximately). Reading suffers as a result once the RAM is full until almost full.

  Technical specifications

  First Pro CC 2015.4 (latest version)

  OS: Windows 10 Pro (Version 1511)

  CPU: Intel Core i7 - 5820 K CPU @ 3.30 GHz

  RAM: 16 GB

  GPU: EVGA GTX 1070 (latest drivers)

  SSD (OS and Adobe Suite installed): SanDisk SSD internal 240 GB 2.5 inch SDSSDA - 240 G - G25

  Hard drive (where I put my multimedia files): WD Black 2 TB Performance Desktop Hard Drive: 3.5 inch, SATA 6 Gb/s, 7200 RPM, 64MB Cache

  Motherboard: ASRock X 99 Extreme4 LGA 2011-3 ATX Intel

  Film source - source footage is an hour of video of Go Pro, all arranged on the timeline, no effect applied (I'm just trying change the original film in a short video).

  Type: MPEG Movie (.mp4)

  Image size: 3840 x 2160

  Frame rate: 29.97

  Format of the pixels: 1.0

  It is worth noting that, with my old dusty Radeon GPU, I was able to edit these clips with ease. No reading, no problem of image buffer. I do not see my RAM never go above 60% usage, when I got this card is installed.

  Also worth noting, that the first, I have noticed absolutely no problems, and the video card itself seems to work very well. I can play MGSV at max settings with perfect reading, as well as other graphics intensive games.

  Any help?

  It's been almost a week and I had zero problems. First Pro CC 2015.2 works like a dream! I'll go ahead and mark this thread closed.

  For those just tuning, I was able to find a solution by uninstalling the Premiere Pro and After Effects, and then reinstall them back to last known stable on my bench (Premiere Pro 2015.2 and after 2015.2 effects). So far, running these versions has been very good, even with active CUDA acceleration.

  The only downside is that all the projects I've done in Premiere Pro version 2015.4 should be re-edited from scratch. But I've had absolutely zero problems using the program, which is a relief. Hope Adobe fixes this problem whenever 2015.5 is out!

• Big bug in first Pro CC 2015.3 when the pad by dragging '?

  I just installed first Pro CC 2015.3 and found this horrible bug.

  Well, I hope that this is a bug, because if this is a feature it has no sense at all.

  Please look at this GIF: https://i.gyazo.com/7ad73bd031cd9739f759ab15f8c922b4.mp4

  I have 2 clips:

  1. CLIP 1 on track 1
  2. CLIP 2 on track 2

  Now, I put the cursor on the edge of the clip 1 and start it cut by dragging.

  If you look at the program monitor, as long as I move the mouse I roll the video. And I see roll video CLIP 1, OBVIOUSLY, because I'm clip cut 1.

  Now look at the madness. As soon as I passed under clipping 2, the program followed the evolution and show me the clip 2. It's something that never happened in Premiere Pro CC 2015 and arrives for the first time in first Pro CC 2015.3.

  NOW, ADOBE

  • If I'm mower CLIP 1, why the hell I see the content of the CLIP 2?
  • How can I solve this problem?

  
  Please note that I can not work at all with this bug...

  Disable

  

• First Pro CC effects crashes

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.2.0.41

  Application timestamp: 56a208c9

  Fault Module name: TransmitScopes.prm

  Fault Module Version: 9.2.0.41

  Timestamp of Module error: 56a1f4b6

  Exception code: c0000005

  Exception offset: 0000000000065f24

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional information 1: 402d

  More information 2: 402de5ffa401c9d8089490ba405787ff

  3 more information: def5

  Additional information 4: def502e5e0d2db6114a6340d42a4d2e0

  This is the error I get.

  When I go to add effects or whatever it is sometimes it lets me play with effects for 30 seconds, other times I hit the effects, and it crashes.

  Also just discovered each time I try to open the tab of color it hangs.

  Machine features:

  Windows 7 Professional 64 bit

  9590 Black Edition 8 Core 4.7 Ghz AMD

  32 GB of DDR3 2200 MHz RAM

  NVIDIA GTX 780TI 3 Gig of RAM

  Seems to be fixed now in uninstalling and reinstalling.

  He installed Media Encoder this time.

  Did not have a crash report yet.

• Adobe first Pro CC 2015.2 has stopped working

  For the last week or so Premiere Pro crashes everytime I try to import any kind of media, regardless of their file extension or type of media. I'm running on Windows 7.

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.2.0.41

  Application timestamp: 56a208c9

  Fault Module name: atig6txx.dll

  Fault Module Version: 8.14.1.6463

  Timestamp of Module error: 55aeedc6

  Exception code: c0000005

  Exception offset: 00000000000142cb

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional information 1: e7ba

  More information 2: e7baa946e6e69f12b74eb7b7fe9da663

  Information additional cd 3: 76

  Additional information 4: 76cd16a3457e66d58ac42602fc68226d

  It seems that the failed module is the OpenGL from AMD driver.  I don't know how you got on your system without any hardware from AMD.

• First Pro CC partially lock up during the movement of 2 + clips minutes in the timeline.

  I just started to first Pro CC a few days ago, and so far he has been INCREDIBLE!

  When I try to move a clip 2 + minute from source in the timeline window, the program stops working, but it's not really "freeze" or lock up.

  My mouse moves but I can't click on anything. I can still play/pause with the space bar. Shortcut keys all them always seem to work.

  Sometimes it happens when I have a normal arrow cursor, and sometimes I hand "enter."

  When I go to the Task Manager, Premier Pro is still 'in progress' (vs "not responding")

  I'm running Windows 7 (Home Premium), 64-bit, Intel Core i3-4130 and 16 GB of RAM.

  I currently store my video files on an external hard drive, which is a WD Passport Ultra. I see now that this player may not have the speed needed to run Adobe first Pro CC could be my problem?

  Thanks for any help!

  If the 'Ultra' running at 5400 RPM, it's too slow. You must at least 7200 rpm or SSD

• Adobe first Pro CC hangs at startup

  Last week, Adobe Premiere Pro CC worked fine. Without use or update the app since that time, the application will crash right after launch every time. I tried to remove the app and reinstall without a bit of luck. I tried a few other remedies, but were not able to correct the problem. Is someone else has this problem? The accident usually occurs just after the closure of the launch screen. Hera of the error message I get every time:

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.2.0.41

  Application timestamp: 56a208c9

  Fault Module name: dvaui.dll

  Fault Module Version: 9.2.0.41

  Timestamp of Module error: 56a1e1b0

  Exception code: c0000005

  Exception offset: 00000000001bcc38

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Information additional 1: 287

  More information 2: 287af3b5bf96112b7ec9454fcf7f1af5

  3 more information: 7e6a

  Additional information 4: 7e6a484054283078c891491e37f7d693

  Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  Turns out I have to not need to reinstall Windows. I don't know what is actually worked in the end. As I began to prepare to reinstall the OS, I ran a disk cleanup, deleted unnecessary files and a few other things. After all that, I did a reboot, which triggered an update of the system. I decided to try Premiere Pro one last time, and it worked! I'm guessing that disk cleanup got rid of a problematic file - who knows.

  I'm working on my project again. Thanks for the help.

  -Eric

• First pro hangs when starting

  Premiere Pro keeps crashing, and it did not start until the last update.

  I've seen this many times in my research that.

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.1.0.174

  Application timestamp: 564dce25

  Fault Module name: DNxHR.dll

  Fault Module Version: 2.1.0.9

  Timestamp of Module error: 55352343

  Exception code: c000001d

  Exception offset: 000000000000f4c9

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional information 1: b14f

  More information 2: b14f0bb255ff1fda75b2218f14e23e1b

  3 more information: 1a8d

  Additional information 4: 1a8d695bd80513a1d5d2f39f3606178d

  In addition, I get this: "the application failed to start properly (0x000001d) click on OK to close the application."

  Uninstalled then re-installed. No change. Customer support called but I'm not comfortable with anyone to search my computer.

  Any help would be appreciated.

  Hi Joe the guy from Nikon,

  For a fix, update for first Pro CC 2015 (9.2).

  Thank you

  Kevin

• Today, update Adobe first Pro CC 2015.1 and it hangs at startup

  Today, with the Adobe first Pro CC 2015.1 (via CC) update, I can't start the body, it immediately crashes with this error signature:

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.1.0.174

  Application timestamp: 564dce25

  Fault Module name: DNxHR.dll

  Fault Module Version: 2.1.0.9

  Timestamp of Module error: 55352343

  Exception code: c000001d

  Exception offset: 000000000000f4c9

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional information 1: b14f

  More information 2: b14f0bb255ff1fda75b2218f14e23e1b

  3 more information: 1a8d

  Additional information 4: 1a8d695bd80513a1d5d2f39f3606178d

  I've desinstalled Premiere Pro, then reinstalled with exactly the same result: failed to start application!

  I have Windows 7 (64-bit) SP1

  Graphics card: Asus Nvidia GEforce GT730 2 GB

  Before the update, body works very well and now cannot start the application.

  Help, please!

  Hi Nic,

  For a fix, update for first Pro CC 2015 (9.2).

  Thank you

  Kevin

• Adobe first Pro CC unusable 2014.2 - Crash

  Hi, just upgraded to the Premier CC Pro 2014.2 and it is unusable.

  All the drivers updated, Windows 7 Pro. Intel Core i7 8 GB of Ram 64 bit

  Application blocking in usually 1-2 minutes of the launch at random moments:

  Import transparent PNG 900px wide - instant crash

  Similar size non-transparent PNG - no crash importing instant, can add transitions, but breaks down less than 2 minutes

  Video - instant crush on Preview in the browser to import media

  Create colors matte - instant crash

  Examples as follows:

  Name of the failing application: Adobe first Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

  The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

  Exception code: 0xc0000005

  Offset: 0 x 0000000000000004

  ID of the process failed: 0x1ff8

  Start time of application vulnerabilities: 0x01d0297d48ce56a9

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: unknown

  Name of the failing application: Adobe first Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

  The failed module name: igdrcl64.dll, version: 10.18.10.3960, time stamp: 0x54299cb8

  Exception code: 0 x 40000015

  Offset: 0x00000000000b7a16

  ID of the process failed: 0x83c

  Start time of application vulnerabilities: 0x01d0297bd75304ee

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\igdrcl64.dll

  Yes, you need to back the SOUL as well to avoid problems of codec, etc..  When the back/update, check and make sure that your project file type associations and the format are correct - especially when you have several versions of the software installed.

  Adobe has recently added the dll cuda for installation 2014.2, (I guess to provide comprehensive support in all areas).  You will have to address specific settings in the Nvidia control for the application.

• Adobe first Pro CC crash at startup

  Hello I have a problem when I open Adobe first Pro CC it crash and I get this error

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.2.0.65

  Application timestamp: 5486db4a

  Fault Module name: ImageRenderer.dll

  Fault Module Version: 8.2.0.65

  Timestamp of Module error: 5486b5ee

  Exception offset: 00000000001f5342

  Exception code: c000001d

  OS version: 6.1.7600.2.0.0.768.3

  Locale ID: 1031

  Additional information 1: 0b2d

  More information 2: 0b2df4702c3fc6489bf922fb8e966350

  3 more information: 3e3d

  Additional information 4: 3e3dc964c555afa850b3ab3b520ac7e3

  Problem event name:	APPCRASH
  Name of the application:	Adobe QT32 Server.exe
  Version of the application:	8.2.0.65
  Timestamp of the application:	5486d9b1
  Name of the Module for error:	ImageRenderer.dll
  Fault Module version:	8.2.0.65
  Module Timestamp error:	5486b0a8
  Exception offset:	c000001d
  Exception code:	001e5343

  OS version:6.1.7600.2.0.0.768.3Locale ID:1031Additional information 1:0a9eAdditional information 2:0a9e372d3b4ad19135b953a78882e789Additional information 3:0a9eAdditional information 4:0a9e372d3b4ad19135b953a78882e789

  I have reinstall the first I turned off my hd 4600 graphics card and no effect I hope someone can help me

  Hello

  This error report occurs generally if you do not have Service Pack 1 installed. The SP1 installation and see if it is resolved.

  Thank you

  Regalo

• First Pro CC crashing after the importation of the media

  I just built my first PC a few weeks ago for the sole purpose of editing with first Pro CC, but every time I have import any media and try to use the view, the program crashes. As long as I do not import, the program does not crash. After I imported, it will be crash without worrying if she still a picture or a video.  I even tried to load the project "Eagles_Doc_Final" which gives to Adobe, as practice and which will crash immediatelysince there is already media imported.

  
  

  I'm about to start an assistant job in editing my work and I need to start training at home with first since I've only used Final Cut in the past.

  My system:

  Trial version of first Pro CC - I really want to buy a subscription, but I can't even make it work.

  Windows 7 Home Premium - make all updates using the Update window.

  Processor - Intel Core i7 4790 K - updated drivers using version 2.0 driver Intel (r) update utility

  Motherboard - GIGABYTE GA-Z97X-UD3H -Bios is version F5. There is an update F6 and F7, but do not know if it would be necessary?

  GPU - no - I wait to see how fast first Pro CC is without using a GPU for acceleration. I read that I have doesn't have a GPU to run the program. Is this correct?

  This is the error I get...

  "Adobe Premiere Pro CC has stopped working"

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.1.0.81

  Application timestamp: 5426694c

  Fault Module name: devenum.dll

  Fault Module Version: 6.6.7600.16385

  Timestamp of Module error: 4a5bded7

  Exception code: c0000005

  Exception offset: 00000000000016a 0

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional information 1: ec5a

  More information 2: ec5adb2545b190cc19da7bdfa78d5bf1

  3 more information: 52eb

  Additional information 4: 52eb6b5eb5247c23714f771b797ebaa7

  and this is the error in the event viewer application.

  General

  Name of the failing application: Adobe first Pro.exe, version: 8.1.0.81, time stamp: 0x5426694c

  Name of the failed module: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7

  Exception code: 0xc0000005

  Offset: 0x00000000000016a0

  ID of the process failed: 0 x 1114

  Start time of application vulnerabilities: 0x01d00202f06d1b2f

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\devenum.dll

  Report ID: 3bf56dba-6df6-11e4-9734-74d435e5c333

  If anyone can help point me in the right direction, I would gladly appreciate it. I don't want to jeopardize anything with this new job because I couldn't get this to work.

  -JR

  Hi jacobrivera68,

  Before importing anything, go to file > project settings > General and change the GPU acceleration for playback (software only) Mercury engine and see if that fixes the problem.

  Thank you

  Regalo

• First Pro C 20141 crashing from that video is imported

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.1.0.81

  Application timestamp: 5426694c

  Fault Module name: vidcap.ax

  Fault Module Version: 6.1.7600.16385

  Timestamp of Module error: 4a5be085

  Exception code: c0000005

  Exception offset: 00000000000016a 0

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 4105

  Additional information 1: 4e58

  More information 2: 4e585bbb5de0374ebb122afe33680fb4

  3 more information: 2bf0

  Additional information 4: 2bf0dfd7878ba2e9e99f058666e5c5f5

  Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  Any suggestions? The application crashes when only video is imported or a project is opened with existing video files it contains.

  If the folder 'Profile-' exists not when the first launch, the program will always create a new. In fact, the issue of deleting or hiding existing preferences: first writes a new and fresh copy. This measure determines if corrupted prefs were the cause of the problem.

  By removing the new folder, you're actually invalidate the test. Please remove preferences one more time, then allow the application to launch without doing anything (except by selecting 'create new project').

  But I doubt that will solve the problem. A search for the new module failing (devenum.dll) took me to this page: first Pro CC 20141 has stopped working - Win 7 64 bit.

  Please try to switch only software Renderer [file > Project Settings > General]. If that keeps the accident does not happen, then please report your exact model of the graphics card and the version of the graphics driver.

• First Pro CC 2014 crashing at the start of the application, exhausted solutions?

  I've seen similar bugs offered for this but I tried everything to nothing does not.

  Version of the CC 2014 body crashes at startup, just after the start screen.  Wrong to the actual application, just instantly white outside with "Adobe Premiere Pro CC 2014.0 has stopped working".   Here is the log for details of the problem of Windows:

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.0.1.21

  Application timestamp: 53c7b17f

  Fault Module name: dvaui.dll

  Fault Module Version: 8.0.1.21

  Fault Module Timestamp: 53 c 76970

  Exception code: c0000005

  Exception offset: 00000000002f4e39

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional information 1: 4 d 34

  More information 2: 4d34d3a7ae19b5763432cd60b19af792

  3 more information: 0fe8

  Additional information 4: 0fe86a744bc3a8e89178eceb53cd1d4c

  I received the advice of others and uninstalled agency CC 2014, rebooted, update my records from Nvidia, rebooted, reinstalled agency CC 2014, rebooted, tried to run the application, but same accident persists.  Others also said something about changing permissions for 'something';  I tried to change the permissions for the cache folder that I use but not sure how effective it is, or what to change EXACTLY for permissions, IF this is the problem.

  Any advice, experience with this problem, or discussion would be appreciated.  Thank you!

  ----------

  LAST UPDATE 27/07/14

  Uninstalled all Creative Cloud components / applications completely, used Adobe CC cleaning tool to remove the cloud remains.  Reinstalled only agency and Media Encoder 2014 and same thing for the body, instantly hangs at startup.  I, however, had a few interesting weird encoder errors and failures during his installation through creative cloud desktop.  Here are some pictures of the error log:

  

  I feel that something is wrong from the start, perhaps something within dynamiclink that crashes body / gives also install errors to encode.

  Any help or thoughts are appreciated!

  LAST UPDATE ON 28-07-14

  
  

  Suggestions of preferences is, indeed, where was the problem. In my case, there was a Premiere Pro Preferences file which was in conflict with a folder of pref anterior body under Windows 7 Sync Center. I guess that's the equivalent of Windows preferences Mac questions, so be sure to check if you have synchronization conflicts, I guess, lol. Hope this helps anyone with similar problems out there!

• Adobe first Pro CC error at startup

  Hello everyone, I need your help! I installed a free trial of Adobe first Pro CC, but I start to run it it blocks all the time and the following window with an error apears information: problem signature: problem event name: BEX64 Application name: Adobe Premiere Pro.exe Application Version: 7.2.2.33 timestamp of the Application: 532this 3999 fault Module Name: StackHash_1dc2 fault Module Version : 0.0.0.0 fault Module Timestamp: 00000000 Exception Offset: 0000000000000000 exception Code: c0000005 Exception data: 0000000000000008 OS Version: 6.1.7601.2.1.0.768.3 locale ID: 1049 additional information 1: additional 1dc2 of Information 2: 1dc22fb1de37d348f27e54dbb5278e7d additional Information 3: additional eae3 of Information 4: eae36a4b5ffb27c9d33117f4125a75c2

  Need someone to help... more information please click below and provide the requested information

  -Premiere Pro video Editing information FAQ http://forums.adobe.com/message/4200840

  What is your exact make and model graphics card (ATI or nVidia or?)

  What is your exact graphic adapter driver version?

  Did you go to the vendor's web site to search for a newer driver?

  For Windows, do NOT rely on Windows Update to have information about the current drivers

  -You must go directly to the vendor's web site and check the updates by yourself

  Autodetect Driver ATI http://support.amd.com/en-us/download/auto-detect-tool

  nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  You have dual video?

  Go to the Windows Control Panel and select hardware and sound, and then select Device Manager... In Device Manager, you click on the sign to the left of graphics cards... + and see if the 2 are listed

  IF SO, read below

  -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

  -http://forums.adobe.com/thread/1001579

  -Use the BIOS http://forums.adobe.com/thread/1019004?tstart=0

  -Why link http://forums.adobe.com/message/4685328

  -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  -HP Fingerprint/password in conflict http://forums.adobe.com/thread/911575

  -Utility from Mac http://forums.adobe.com/thread/1017891?tstart=0