[Folio 13-1020us] SD card reader stopped working suddenly

For about a year, I had an SDXC card in the card reader integrated my Folio 13-1020us.

It was fine until a few days ago. Then something that I was downloading it has not completed, which is how I noticed that he had ceased to work. Now, it does not appear in the drives in my computer, and it does not appear in Device Manager.

In an older HP laptop, I can at least see the letter of the card reader and the name that I gave him, so I think that the card itself should be fine. But I don't see anything when I place it in the Folio.

I have a feeling that the drive itself has failed. I'm out of warranty by a few months. What I have to extend my warranty and send it to get it fixed? I don't want to use an external drive, because I use the card as extra storage space.

Operating system: Windows 7

SD card: Mark PNY, 64GB SDXC

If the card works on other PCs, the card is OK.

It is regrettable that there is no diagnosis for the card reader PC Diagnostics UEFI test. You can. However, to run the test component from the system board.

The next step in troubleshooting to make sure that the issue is not with the operating system, perform a recovery or a refreshment. Both of these measures involve delete all your data, so It is recommended that you copy all the important data to an external storage device before a refresh or a HP Factory image recovery.

To the factory image recovery, you will need to call the HP Recovery Manager. Access Recovery Manager HP when you are connected to Windows or by using usb recovery media you should already have created now. Invoke the charm of the search and the type of recovery.

If niether of these procedures did not have a positive effect, then the problem is probably likely to be a problem of Board of Directors system and internal. The only way to solve that resides at the center of Service HP.

Tags: Notebooks

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