frozen laptop
I have a presario CQ62-215 dx and when I turn it on the screen is black, and a series of 15 beeps can be heard! I tried to unplug the adapter, remove the battery, now the power button for a long time, but nothing changes! The last thing I did was turned off by updating the operating system (windows 7); I know it's stupid, but for some reason, I had to do. What can be the problem?
Hello
Welcome to the HP Forum!
giorgiolinas wrote:
I have a presario CQ62-215 dx and when I turn it on the screen is black, and a series of 15 beeps can be heard! I tried to unplug the adapter, remove the battery, now the power button for a long time, but nothing changes! The last thing I did was turned off by updating the operating system (windows 7); I know it's stupid, but for some reason, I had to do. What can be the problem?
I agree with you. Turn off the laptop in an extreme manner was not wise.
Try a hard reset:
Remove the battery and unplug the DC power adapter.
Press and hold the power button for more than 15 seconds.
Plug the DC power adapter (leave the battery for now)
Press the power button
If no joy then: (remove the battery and make this diagnosis with the plugged AC adapter)
(1) remove the memory and put one in the lower SoDIMM slot then try turning on the system. To do this with each module to see if a module of memory has failed is the origin of the problem.
If no joy with the memory module test:
Remove the hard drive and turn the laptop and press the power button. If the BIOS complains that he cannot find any bootable disc, then you have a hard drive problem.
Kind regards
ERICO
Tags: Notebooks
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Try a system restore to a Date before the problem began:
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http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/
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Hi Joan,
Thanks for posting your query on the Microsoft Community.
According to the description of the problem, your computer is frozen to the login screen. First, try hard, restart the computer and see if it helps you to solve the problem.
If the problem persists, I suggest that you want to run auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.
Method 1
When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.
Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.
Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.
If you are using Windows 7 then the link provided below might help you to download and create installation media.
Download Windows 7 Disk Images (ISO files)
Method 2
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See the following link for more information:
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http://support.Microsoft.com/kb/927392
Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.
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Hello
§ You are able to boot to the desktop normally?
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Step 1:
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Let us know the number of the update has been installed on the system recently.
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e. click on the update that has recently been installed on the system, then click on uninstall.
f. check if you are able to boot to the desktop normally.
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Step 2:
a. turn on the system and keep tapping F8 until you reach the start menu.
b. Select safe mode and press ENTER.
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f. restore the computer to a previous date when it was working fine.
For more information, see the article mentioned below.
What are the 7 system recovery options windows?
http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7
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http://Windows.Microsoft.com/en-us/Windows7/system-restore-frequently-asked-questions
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Updates: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/updates-frequently-asked-questions
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http://Windows.Microsoft.com/en-us/Windows7/install-Windows-updates
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http://Windows.Microsoft.com/en-us/Windows7/updating-your-computer
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http://Windows.Microsoft.com/en-us/Windows7/remove-an-update
Thanks and regards.
Thahaseena M
Microsoft Answers Support Engineer.Visit ourMicrosoft answers feedback Forum and let us know what you think.
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Journal of the frozen off the screen
frozen laptop computer logging off and does not meet all the keys has been so for 12 hours, even after restarting mode 'sleep' on the log off screen
frozen laptop computer logging off and does not meet all the keys has been so for 12 hours, even after restarting mode 'sleep' on the log off screen
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Well, don't forget to perform a hard reset to release the accumulated energy of the laptop. Do this by:
1. unplug the power cord and all the accessories.
2 turn the laptop and make sure it's off.
3. remove the battery
4 press and hold the power for 10 seconds, which releases energy
5. reconnect the battery, plug the charger and turn it on.
Could you also give a model and your mobile phone number? While I can see that more to try to provide you with more useful instructions. -
I dreamily put frozen food right next to my laptop, so condensation it could damage?
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What operating system do you have?
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http://www.Vistax64.com/tutorials/117366-clean-install-full-version-Vista.html
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Laptop has frozen on the download of the Update step 3 of 3, but never goes beyond 0%
Original title: download freezes
My laptop has frozen on the installation of your last update - when you switch on it says download stage 3 of 3, but never moves beyond 0%. I tried your advice on restarting in safe mode but still the same thing, then toggle, light up again and continues in a loop!
Hi NathanielPortland,
Method 1:
You can read the following article and try the steps.
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See the Windows updates are installed
Method 3:
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Hi Billybobs,
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You can try turning off the computer completely now the power button on the computer for 10 seconds. This will completely close the computer. After the computer turns off completely, try to restart the computer and check if it starts very well and if you have access to the desktop.
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I hope this helps. Let us know the results.
Thank you and best regards,
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Microsoft technical support.
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