G6 laptop Touchpad No Light & does not work

Hi This is my first post

I searched the rest of the forum before making this post and tried all the other suggestions without success

Information System

Laptop HP Pavilion G6

#ABU product number A5H09EA

Serial number 5CD14477ZK

64-bit version of Windows 7

Problem

When windows starts on the touchpad light is not lit.  It is not turned on and does not turn on the use of the method 'double tap' in the upper left of the touchpad or the small circular ' indentation.

Since it stopped working I updated the drivers for the touchpad, and no change happened

Sometimes the 'right click' and works of drop-down list button and the menu appears, but no other function works.

Sometimes the touchpad works for a short period, but it is "intermittent" and slow and unresponsive.

Any help you could provide would be appreciated

Hello

First, download the latest installer driver Synaptics, on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp53501-54000/sp53851.exe

Then, open windows control panel, open programs and features, right click on the entry "Synaptics Pointing Device Driver" and choose uninstall.

When this is finished, stop the laptop.

Disconnect the power adapter and remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Tap here to f10 as soon as you press the power button to enter the menu of the bios.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

When windows has completely recharged, open your download folder, click with the right button on the setup of Synaptics and select "Run as Administrator" to launch the installation.  Once done, restart the laptop.

When windows has reloaded, see if now hold the fn key and pressing the SPACEBAR will illuminate the TouchPad.

There are also other configurable options here.

Kind regards

DP - K

Tags: Notebooks

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