GS728TP: PoE fault

Hello

We just purchased a Smart GS728TP PoE Switch.

Unfortunately, when we plug in a new device requiring of PoE, the switch must be rebooted before will recognize (and power) of the new device. It works without problem once this has been done.

I raised a support ticket and Netgear advised me, it must be a hardware failure on the device. They suggested that I return to the vendor.

My initial intention was to buy a GS724TP, but was apparently it is now obsolete and the GS728TP was a direct replacement.

We also have a GS748TP (purchased at the same time), and it works without any problem of PoE.

Has anyone encountered a similar problem?

Maybe I missed something obvious in the configuration. However, I have done a factory reset (and also waited 20 minutes to see if the switch recognizes the device without having to reboot).

Many thanks in advance,
Stephen

Hello

I am very happy to find a topic referring exactly the issue I encountered.
I also received a replacement switch put the problem was always the same (latest firmware from the website, etc...).

After hours of troubleshooting, I discovered that it is related to the switch cascading behind it.

This GS728TP was connected on a GS724TP, both are POE switches, I disabled the POE feature on the two switches on the ports used for them and no problems cascading more.

I don't know if you've had the same configuration, but in my case, it is now resolved!

Kind regards.

Tags: Netgear

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