Having a problem with my printer Officejet 6600

I get the following error message. "Impossible to scan, copy or fax. I am still able to print from the computer, but cannot scan at all or make copies directly from the printer. There is also a note on the screen of the printer who say "scanner error" rebooted several times. Any help appreciated because it is less than a year.

«Generally, the message "scanner failure" is caused by either a bug in the firmware, or the scanner lamp out.» There is little you can do when that happens. The document below will guide you through a few steps that will try to clear up the error. If this does not work, you will need to replace the printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:
http://goo.GL/w7Hgh

A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax:
http://goo.GL/DvM9F

Tags: HP Printers

Similar Questions

  • problems with HP printer Officejet 4500Wireless G510n-z

    This model of hp printer seems plagued by installation and response issues. Others have it so found and may have found a better solution, Help Center, or concluded that he is desperate and best to buy another to replace it?

    This model of hp printer seems plagued by installation and response issues. Others have it so found and may have found a better solution, Help Center, or concluded that he is desperate and best to buy another to replace it?

    Hi John

    Your best resource is the manufacturer.

    HP drivers & support | United States:
    http://WWW8.HP.com/us/en/support-drivers.html

    You can also check on the Forums of HP Support for other users who may have solved that problem.

    HP - HP Support Forum Support Forum:
    http://h30434.www3.HP.com/PSG/

    Concerning

  • Problem with my printer hp officejet j6480 all-in-one laptop

    I'm having a problem with my printer HP all-in-one officejet j6480 what it prints very slow

    the operating system is windows 7 32 - bit, I download full driver but that didn't fix the problem

    HI - it prints slowly all applications or only some of them?  In both cases, you can try following the steps described in this document.

    In addition, try going into Control Panel, printer, right-click on the printer, and then select printer properties.  Click the Advanced tab, and then select print directly to the printer.

    Hope that helps.

  • I have a problem with my printer does not print not the computer it's a software problem, a problem in device driver or a service pack problem

    I'm having a problem with my printer. he do not print on the computer. He told me that it is connected. Is this a problem with windos vista or is it a problem that I need to upgrade to service pack 2 and how do I know which service pack I have.

    Hello

    ·        What is the model and brand of the printer?

    ·        What happens when you try to print?

    ·        The printer worked fine before?

    You can run the fix in the here is given a link and try the solutions too.

    Solve printer problems

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

    Hope this information is useful.

    Amrita M

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • OfficeJet 6600 - reports HP Connect "problem with the printer.

    I just bought an all-in-one OfficeJet 6600 and immediately installed on my MacBook Pro. Installation went smoothly, and I used it for scanning and printing. I am very happy. However, I noticed that HP Connect reports "Issue with printer." Well, it worked fine, so I ignored the error and continued to work.

    Tonight, I have installed the printer on a Windows 7 laptop. At HP Connect, it is always now reports "Problem with printer." That's it - no further details and no symptoms of any kind of problem. How to diagnose the 'problem' and how to fix it?

    Hi there, I know this may seem illogical, but I wouldn't worry too much about the problem with the printer State message in connected HP. I saw myself sometimes, and I was able to print successfully from a mobile device to the printer which connected HP indicated that there is a problem. Have you tried to send a job by using either the application mobile ePrint or to the e-mail address of printers for the printer in question?

    On the Windows 7 machine, you can also download and run the HP print and Scan Doctor to confirm there is no problem with the connection to the computer on which is installed the software of the printer or the printer hardware. Be aware, however, that the application is compatible with the Windows operating system only, so you cannot run it on the Mac computer, but unless you are having problems printing from Mac to the printer, there is no reason to suspect that anything is wrong.

    Hope that makes sense, but post comes back with other questions.

    Best.

  • HP Officejet 6600 Guard giving the message there is a problem with the printer or the ink

    HP Officejet 6600 Guard giving the message there is a problem with the printer or ink. We have already tried to turn off then, have you tried unpluging and nothing works

    OK so I solved my problem normally my printer tells me what was low on ink im although there no and homesick, that I had to replace an ink catrige and his works now

  • HP Officejet 6600: problem with the printer or ink system

    I have a HP Officejet 6600. I replaced the black cartridge with a new HP black ink cartridge. This message keeps poping up, there is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, contact HP. It gives me as two solutions. Solution 1: Reset the product. Turn the product off, and then unplug the power cord. Plug in the power cord and then press the key to activate the product. I've done this three times. Second solution: contact HP support note the error code provided in the email (I looked and it does not give me one) then he says, supported to contact Hp. go to: www.hp.com/support. Needless to say that this message keeps appearing on the screen of the printer and I can't do anything with the printer. Can anyone help with an idea? Please, I beg you.

    Hey @popcorn101,

    Welcome to the Forums of HP Support!

    I understand that you get the error "printer failure: there is a problem with the printer or ink system' on the front panel of your HP Officejet 6600 e-all-in-one printer.". Thanks for the troubleshooting steps that you received before reaching out for support, including. Right now, you have completed all the troubleshooting steps available in your efforts to solve this error in accordance with the document of support here. The failure itself is probably due to a failure of the print head. The print head is the part that the cartridges will fit. It controls the "reading" of the cartridges and put the ink on the page. If the print head does not, then the printing within your product system has failed. In this model of printer print head is a non-replaceable. Therefore, the resolution is a replacement of the entire unit.

    I highly recommend at this stage that you contact our Technical Support telephone queue for discover hardware replacement options.

    HP technical support are available by clicking on the following link:

    Contact HP support

    (1) once the page opens, please select the country in which you are located. Then, enter your HP model number on the right.

    (2) choose the 'Contact Support' tab at the top and scroll down to the bottom of the page "HP Support - contact" to fill out the form with your details.

    (3) Once finished, click on the 'Show the Options' icon in the lower right.

    (4) Finally, scroll to the bottom of the page and select 'phone number.' A file number and telephone number will now fill for you.

    I wish you good luck going forward with this!

  • I have to buy a new printer afer guarantee work? I'm having a problem with it.

    Support HP told me that I have to buy an another all-in-one HP Officejet because security missed.  But it still works.  I'm having a problem getting the printer and fax to work.  I have to buy a plug 3 pins to fix this?  I hope I can find some help here and will appreciate.

    rhodsum63

    I have not used my printer for 6 months. The date and time does not appear on the window.  My printer prints when he wants to.  Right now it is not printing.  The window always says "align the cartridges, then press OK.»    When I do this, it starts printing but nothing is printing on the paper.  I recently bought two brand new cartridges.  I installed the CD that came with my computer, as well.  I uninstalled and reinstalled the printer (Officejet J3600 all-in-One).  Still nothing happens.  In addition, our internet provider told me to buy a connector 3 ways to connect the printer/fax machine, which I have not yet done.   We have our internet provider telephone service and internet service.    I called HP Support too.  I was told to buy an update on them for ninety dollars.  I don't have ninety dollars right now to buy a new.

    Your help will be very appreciated.

    rhosum63

  • HP Officejet Pro 8600 + "there is a problem with the printer or the ink system... »

    I have a HP Officejet Pro 8600 + which is coming up with an error message. This just happened out of the Blue yesterday. The printer is a little older than a year.

    It is said:

    "There is a problem with the printer or ink system. Printhead not missing not detected incorectly installed or incompatible.

    I've deleted and reinstalled ink cartridges, head, unplugged, cleaned up, etc etc.

    HP Officejet Pro 8600 +.

    Product number CM750A
    Sequence number {content removed}
    Not under warranty

    Please notify.

    I'm sorry that you are experiencing this issue. Here is a link that can help you with the ink system.
    http://goo.GL/BXDFf

    It seems to be a bad printhead, or it needs manually cleaned with water and lint. If these steps do not resolve the problem, contact HP (1800-474-6836) support.

  • HP officejet 7612: "There is a problem with the printer or ink system". That is the message, no error code.

    "Is there a problem with the printer or the ink system". The error message. Without error code. Original cartridges.

    HP has a center of service to Puerto Rico, where I live?

    Please tell me there is a solution for this problem.

    In the paper here troubleshooting steps can help resolve the printer ink system message justify Officejet 7612.

  • HP Officejet Pro X476dw. Message: problem with the printer or ink system. 0xc6fd0213 error code

    HP Officejet Pro X476dw purchased June 2013.  Windows xp operating system.

    Printer does not.  In a "print order" function, by modem or button copy to printer, gives me the error message: the printer failed.  There is a problem with the printer or the ink system.  0xc6fd0213 error code.

    Sometimes spits out a blank sheet of paper.

    Hi people, as @Bryan_P has said - Please contact the HP support by phone on this error message. The below listed phone numbers...

    http://welcome.HP.com/country/us/en/wwcontact_us.html

    Can you please post back to let us know how you go?

    Thanks, Ciara

  • OfficeJet 8600: HP OfficeJet 8600 'problem with the printer or ink system '.

    We have replaced the cartridges (with HP) and now we can print only about 1/2 a page, sometimes 1 page-, then it displays an error, "There is a problem with the printer or the ink system" and the printer should be set and to continue...

    We bought new (2nd series) of the ink cartridges and the same behavior exists.

    It seems to point to a new print head - but those who are more expensive than a new printer.

    Are there other measures I could take to try to resovle?

    I can't find scraps of paper (ie: torn, jam, etc.), nor any excessive ink any where - everything seems pretty clean.

    I removed the print head and cleaned the contacts.  I cleaned the contacts on the ink cartridges. I ran "Clean print head" in the Tools menu (which results in the same error)

    There are sometimes up to 3 of these messages "stacked."

    It is died regardless of what was asked of it... ie: print from netowrk, printing via usb, copy color, copy b & w, etc..

    Hello @jassing,

    Thanks for posting in the Forum from HP Support.

    I understand that you are experiencing a recurring error state in your HP Officejet Pro 8600 e-all-in-one printer.  I want to help you with this.  While it is clear that you have tried most of the recommended troubleshooting steps, I have some additional suggestions that might help.

    HP article presents common troubleshooting steps in order.  You can give these another shot before trying the more intensive step that I have in mind.

    If you have tried all of the above and your problem persists, click here to check the status of your printer warranty.  If your printer is currently under warranty, please call our technical support in 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

    http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

    If your printer is NOT IN WARRANTY, try the following:

  • OfficeJet Pro 8600 +. Error "there is a problem with the printer or the ink system... »

    OfficeJet Pro 8600 +.  Once we replaced the ink cartridges, our printer gives an error "there is a problem with the printer or the ink system.  Turn the printer off, then on.  If the problem persists, contact HP.  We've gone through the start/stop several times.  We also pulled back and ink cartridges in, in addition to taking the print head at.  I ran a diagnostic test download and it comes back with "unknown error (06).  Help, please!

    Thanks for your reply.  We exchanged all Costco ink cartridges and the printer seems to work very well at this point.  Yes, we did all of the print head and cartridge cleanings.  Nothing seemed to help.

  • HP Officejet 5740: there is a problem with the printer

    Every day the printer (not standby) turns on and shows "there is a problem with the printer. Turn the printer off, then on. "why what is happening every day?

    This problem got solved, later. Although tech hp sent me the ink HPInstant and that they "reset" of my printer, the error message returned in a few days and continues every day. Another call to Tech Support/InstantInk advised me to return the printer for an Exchange (it's 60 miles a way back). We decided to install Instant ink cartridges, as a last resort to resolve the error messages, and it worked. No error message. I put the original ink cartridges in the printer I can use those to the top. Still no error message and this printer now works well. PERSONAL OPINION: When we enrolled in instantink, hp tried to contact our printer via wireless (whatever) and when it failed an error occurred every DAY, after the installation of the instant ink cartridges a connection has been established at hpinstantink have finished the registration process.

  • OfficeJet Pro 8600: message "problem with the printer or ink system.

    I replaced the magenta cartridge with a new cartridge genuine HP (end of warranty 2017/01), but now get a message "problem with the printer or the ink system.

    If I restore the old cartridge I get the message that it is empty, but all the other options of the printer are available.

    Online support does not give me any result of solution but suspect there may be a manufacturing error in the new cartridge.

    Does anyone else have this problem or advice?

    Hello

    Please click HEREto access the procedure which should solve the problem.

Maybe you are looking for