Hello.  Despite having an active account, I have connection on the site etc... when I activate the creative cloud program and enter my data, activate the hourglass but crashes, do me.

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  1. you remember to make changes to your computer, after which the issue started?
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  Welcome to the community forums of Microsoft and thanks for posting the question. I've surely you will help find a solution on the issue. I see that you are unable to connect to the wireless network after you perform a new installation.

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