Help blackBerry Smartphones 8900 issues of Volume!

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• Help blackBerry Smartphones! Issue of Curve 8520

  Hi all

  Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

  Help, please

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• BlackBerry smartphone messaging issue curve 9320

  Hi all!

  the e-mail on my 9320 function does not work correctly. I have correctly configured my gmail on mydevice account and I get emails and receive notifications when they arrive, HOWEVER...

  When I opened the email all I see is heading for the topic and who it is from, there is no message body. Looking back through my old emails, the only ones I have read completely are those that I received BlackBerry when I first set up my email confirming the installation. If I select answer or forward, it opens the E-mail project but then the email app is closed completely and I'm suddenly brought to my home screen.

  What I've tried so far:

  -Turning device and turn it on again

  -removal and setting up my email account once again

  -wear the device to where I bought it. they offered to download blackberrydesktop on my PC Manager and backup then restore my phone. I did it without a change in behavior from my blackberry

  Any help or advice is much appreciated

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you need to consider a full reload OS... to prepare, please visit link for Backup in my auto signature on this post.

  Good luck!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• HELP blackBerry Smartphones: Crash when Terminal upgrade... My BB8820 dead?...

  Hello

  The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer script error messages)... Now my BB is like stop and blinks RED...

  What can I do to restart?... He finally died?

  Help, please...

  Thank you...

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

  Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

  Thank you very much!

  I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

  Cricket33

  KB10376 Remove applications from the BlackBerry smartphone

• Help blackBerry Smartphones... 8530... language... Here you are... Add... Read and write Chinese English to the Japan

  Helooo I want download link and... A solution language how to add input more...

  Read and write in Chinese English language at the Japan in my blackberry curve 8530... OS 5.0.0. Bundle... 1675...

  Thank  You......................................

  Hello and welcome to the community!

  Please start by these KBs:

  • KB05305 Location of support for BlackBerry smartphones
  • KB17208 How to install and configure the language pack of East Asia on a BlackBerry smartphone

  If you get stuck somewhere, please be very explicit (the exact KB, the exact step, etc.) when you come back to ask for more.

  Good luck!

• Help blackBerry smartphones, I've lost all my contacts!

  OK, so I just installed new software on my Storm 9500 (Version 5.0.0.451) and now I've lost all my contacts.

  As far as I know they have been stored in the Blackberry Desktop Software, how do I now restore them?

  Hello!

  KB10339 How to restore data from a backup file to a BlackBerry smartphone

  If you don't know where is the backup file, search your entire hard drive for a file with an extension of the RPI (*.ipd). Inspect the results - mainly date/time of the file. Select the candidate most likely and use it as a source in the above procedure.

  Good luck!

• Help blackBerry Smartphones! Where can I insert its IP address, Port, homepage on my 8900?

  I can't find the place where to type in internet settings on my 8900, all I could add is the APN, but no IP address no Port, no home page, can someone help me please, the user manual gives no information on this topic and so I have not been able to use my Internet service to the United Kingdom Virgin at all (Virgin UK gave me the settings to manually insert me because they do not support Blackberrys, the phone connects not even to my Wi - Fi, it says there is no active data plan so I can not even add all the applications for the phone? I'm stuck, I didn't connect to the Internet with a Blackberry could be so difficult. Thnx for any help

  BlackBerry smart phone is designed to operate in this complex way. It is also made for security reasons. All parameters are hardcoded, and no one can break these codes. The appliance cannot communicate when the BlackBerry APN is available to him and which is obtained by making active BlackBerry data plan.

• HELP blackBerry Smartphones: I downloaded the upgrade for App World to BB 8900 and now the App World icon has disappeared!

  Hello

  I downloaded yesterday the BB App World 1.1.0.33 for my 8900 Javelin and just realized today that my App World icon is gone / hidden!

  I HAV to search all folders and it isn't here.

  When I checked my applications in options, it is quite there as being fully installed!

  How to 'show' or find App World please?

  jmrmb80 wrote:

  On the home screen is it hidden? Have you checked if it was hidden in the Applications folder or downloads?

  No it is not hidden on the homescreen as I put it to show all. It was not located in the downloads folder. I mentioned earlier that when I checked on the list of installed Applications, it was listed as being installed on the system.

  My solution was to remove the slice of the list of Applications, restart the device and then reinstall once more (I did twice btw). When I did the second time I checked the downloads folder and it is finally here! I hope this helps @ rcorai.

  Although I preferred pretty well if I could have located the previous app rather than delete n re-install!

• Help blackBerry Smartphones! Curve 8900 failure update. Error 507.

  I tried to update and it has messed up.  Error 507.  I tried to reload the software but the pc is no longer recogizes to which it is attached.

  Help, please.

  It simply means that the device has no operating system on it. Do this first:

  Download and install your operating system on your PC.

  http://www.BlackBerryForums.com/General-8900-series-discussion-Javelin/193197-latest-OS-8900-4-6-1-3...

  Restart the PC and plug in the appliance when it is restarted.

  Then follow the instructions in the link above using the loader.exe file.

  IF none of this works...

  You will need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

  If JL_Cmder does not work, follow this instruction:
  http://www.BlackBerryFAQ.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

• BlackBerry Smartphones Gmail issues... help

  I can read gmail in my general mail folder but when I go in my gmail email account and try to open an e-mail, it freezes and after a while the message "Eception exception: Application net_rim_bb_gmail (882) does not;" process is completed.

  What does that mean? Thought that this issue was beyond the storm?

  help, my important emails are on gmail

  Gunnarz wrote:

  I can read gmail in my general mail folder but when I go in my gmail email account and try to open an e-mail, it freezes and after a while the message "Eception exception: Application net_rim_bb_gmail (882) does not;" process is completed.

  What does that mean? Thought that this issue was beyond the storm?

  help, my important emails are on gmail

  Could not find anything related to this via a search. Are you reciently installed applications? Sometimes apps throw the phone in all its States.

  Let's start with; While the phone is turned on, remove the battery and let it sit while you challenge a drink. Plug it in, restart the phone and see if the stile of questions remain.

  If past again, I would return the phone using DM and then reinstalling the operating system.

  Unless someone else can think of anything else.

• PLS HELP blackBerry smartphones! High utilization of the processor to 100% (v6.0 Bundle 3049) because of the net.rim.io.impl module

  (my 3rd attempt to get support on this critical issue)

  .

  Hello

  .

  I have improved my Torch (9800) a week ago and have been noticiing serious battery drain issues.  The problem is VERY persistentand happens most of the time.  I am currently on OS v6.0 bundle 3049 (v6.0.0.706, Devils, 6.6.0.246).  My Wifi and Bluetooth are always TURNED off.  Only by using the Bell service provider network, for which I have all 5 bars available.

  .

  I investigated further and found that the Blackberry system software was running with more than the processor - especially in the high 90s.  And this corresponded over the hours until the battery was dead.  I have since deleted all the apps I have suspecpected - such as the Office of Nice and LinkedIn.  But the problem persists.

  .

  I also close all antennas - mobile network incl., and there is no change after 15-20 minutes.

  .

  Battery pull was made several times, as I checked and there are no new updates of OS.

  .

  Now, currently, only the Basic apps are loaded (Alt-Back): home, BBM, phone, Messages, Borwser.  All other applications are closed or exit.  The only antenna work is for the Bell network.

  .

  Further study in the modules of the system software of BB, I found that the net_rim_io_impl, is her consuming ALL the CPU.  I don't know where/what this module does - so I'm not clear on this service within the BB I can disable (OFF) to get rid of the issue.  Or soft. I can remove it to clear the issue.

  .

  Please see the following screenshots, the CPU for the system a little, drops as Options use a part, otherwise it goes back 90 years, if left alone: -.

  

  And in the system software of BB: -.

  

  .

  Please help and guide, with either a fix to the module, or via a workaround solution, in which some service can be stopped or a setting can be changed to avoid this battery drain.  This is my 3rd attempt to request for help - so far that anything is coming - not even an acknowledgment that there is a problem, or how I can get help.  I'm still in the warranty period of 12 months.

  .

  Thank you!

  I reload the OS at this point and not restore data after, it comes to prove that the device is ok.

  You could make a backup and try to wipe it too if ok start selective points files until you find out what is the cause.

  help reloading here

  http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

• Help blackBerry Smartphones with the upgrade of OS 9360 BB

  Hello all, this "my first post here, so I don't know if this is the appropriate place for this post, but I would like help on my Curve 9360.

  Recently I acquired a need for Japanese input in my Blackberry and made surfing around the net, including this forum for help.

  Later, I downloaded OS for installation, first try 7.0.0.400/jAllLang of WIND Mobile and the second attempt of OS 7.0.0.319 - BlackBerry Handheld Software v7.0.0.1555 (all languages - jAllLang under the recommendation of support forums

  After you follow the steps to "recharge" my OS from "How to reload your OS" thread also said forums that included backup phone, using the BB Desktop Manager and Loader.exe, my phone should still offer the possibility of Japanese input.

  Currently, the software version is 7.0 Bundle 1555 or if the Desktop Manager and my phone shows.

  Note that my knowledge and my issue with this camera is nowhere near competent, so I could probably have messed up somewhere or my technological illiteracy probably mistook me versions of OS and steps.

  Really appreciate any help regarding this, or if any alternative means to get the language. You need to get the Japanese input on the phone as soon as POSSIBLE.

  Thanks in advance.

  Hello! Welcome to the forums.

  Thank you for your question on the addition of Japanese input on your BlackBerry.

  I would like to ask if, the operating system you have downloaded your carrier or a different carrier/country? If not, did you deleted the vendor.xml file?

  If so, I suggest to reconnect your phone on a PC and open the Desktop Manager, click application (it can take moments of loading). There you can see languages and different applications. If there are Japanese it click the small + button next to it and install it.

  I hope this helps. Good luck.
  ____________________________________
  Click 'Like' If you want to thank someone. If problem resolves mark message (s) as a 'Solution', so that others can use.