Help! HP Envy 100 stuck in endless reset / reboot loop

My new printer Envy 100 has suddenly been unusable by getting himself stuck in endless reboot / reset loop.

He started the other day. A message appeared on the touch screen of the printer asking me if I wanted to update the software. As everything works fine to this day, I clicked No. which seemed to he left.

It restarts, goes through the motions, then as soon as the main home page appears, it turns black again and goes through all of this again and again and again...

In one of the rare moments where I managed to access the settings before it turns off again, I have established that it * is * running the most up software to date.

Anyway, I unplugged and back of left unplugged for a few days, and as soon as I plugged the in... He started and cannot be stopped.

I'm on Mac OS X 10.6.8. No error message appears anywhere, it just gets stuck in this loop reset, without saying why.

I hope someone can help - I can't use the printer at all.

Thank you

Giles

OK, the solution came in the form of an update of the HP software. As HP offered to replace the item, a new update appeared for most HP printers, and I installed it on the computer. Check on the printer now revealed a new update here as well, so I thought that it is prudent to do both.

Since then, this problem has disappeared.

G

Tags: HP Printers

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