Help! Ink cartridge problem...

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• Printer Photosmart D7560: message 'ink cartridge problem '.

  I received an alert of yellow ink.  I replaced the cartridge CORRECTLY, closed the access door and I had the 'ink cartridge problem' indicating the cartridge seems to be missing or damaged.    The cartridge is new and I reinstalled it 5 times already.  I unplugged the power cord - both ends.  I turned the machine and then turn it on again.  YET I still get the 1) 'ink cartridge problem', 2) the warning of ink and finally 3) the printer does not print.  Can someone help me?

  The document here can help solve the cartridge error message on your Photosmart D7560 printer.  If the steps in the first three steps do not resolve the problem, you will probably need to replace the cartridge.  In this case, see here for cartridge guaranteed, assuming it's a HP cartridge.

• 'Ink cartridge problem' with model C309g

  I inserted a new black ink to the my Photosmart C309g. I want to only use black instead of having to buy the colors as well. When I put in the dark, the screen comes up with 'ink cartridge problem", saying that the following cartridges (all color and black in the photo) are missing or damaged. Is any way to get the printer to work with the black only? I can't make it past the 'problem' screen and it will not bypass it with me I'm trying to print something in black and white.

  Thank you in advance for your help!

  @khuransh, you will need to replace the color cartridges until you are able to print again. The printer will not work without the color cartridges if you try to print in black. Color cartridges mixed with black to form a true black color. So when the colors are missing, the black will not work.

  @creditcard, the same applies, if the cartridge of yellow that came out, the black will not work because she needed some than yellow to form a black.

• OfficeJet 4630: Install new printer - ink cartridge problem

  I'll put up a new HP Officejet 4630. I installed two cartridges of HP61 that came with the new printer. The menu of the poster printer "ink cartridge problem, the following ink cartridge needs to be replaced" followed by a black circle. How a new cartridge would be acceptable?

  Follow-up of your steps. Cartridges still a problem in the printer display.  Took printer at Staples. The store manager confirmed my status then loaded 2 new cartridges (free) the sales basket - printer worked.  Staples deals custormers good!

• Ink cartridge problem C310a: the following ink cartridge appears to be missing or damaged.

  Error message on the printer for the second time in a month. Ink cartridge problem: the following ink cartridge appears to be missing or damaged. (Blue ink) Refer to the printer Documentation. This error message came in January so I replaced the blue ink cartridge (I use genuine HP cartridges) it is now once again, so it takes the printer not the cartridge. There is nothing about it in my "documentation" and nothing relevant came in "troubleshooting."

  Hi there JanePr, welcome to the Forums!

  I understand that you see an error message on your Photosmart C310a on the ink cartridge is missing or damaged. The print head may have a problem that could trigger this error. I have a troubleshooting guide that I recommend that follow you, however, if you have already tried no steps, ignore them, as the replacement of the cartridge.

  Guide to link: http://support.hp.com/us-en/document/c02255339

  If you follow the steps and the question remains, I would recommend then call HP Technical Support to see other options for you. If you call in North America, the number is 1-800-474-6836 and for all
  other regions, click here:
  http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

  Take care

• Re: 5740 ink cartridge problem

  Same problem with HP Officejet 5742 using ink instant. Error for the last 5 days. No new HP cartridges and yet if I bought a new one and installed. This works. Pretty upset that the ink cartridges HP Instant service seems don't have not one) detect a problem b) to correct it. What's the point?

  Hi Spuggie,

  I'm sorry you have been having problems with your HP Officejet 5742 and instant ink cartridges.

  I don't know why your new HP cartridges are not arrive when you need them.

  For your questions, I recommend communicate you directly with ink HP now and see what they can do for you.

  https://instantink.hpconnected.com/us/en?jumpID=in_r11549_hpsupport_ii2_consumerinstantink_071014

  At the top of the page, you will find a number to call instant contact with ink.

  Explain your situation and see what they can do to help fix the problem!
  Jean

• HP Envy 4500: Instant ink cartridge problem

  I just registered to instant ink HP.

  All new Instant cartridges have been installed on January 28, 2015, I printed just 2 pages.

  I turned on at the time of the printer and the message on the screen says:

  

  I followed by using the line, contacted HP cat, cannot get assistance UK on phone, cleaned the contacts of the printhead as suggested on the help section of the software, removed and re inserted the cartridge approximately half a dozen times but still no joy.

  Instant ink cartridges are installed:

   

  After sending an e-mail to HP ink I asked a new cartridge.

  What is likely to happen or is there anything else I can do?

  Any help would be appreciated.

  Hi @scifijunky73

  Welcome to the Forums of HP's Support. I understand that you are having problems with one of the instant ink cartridges you have.

  My recommendation is to contact HP customer care on 0207 660 0596 (indicating your call is on the program of instant ink) Monday - Friday 08:30-18:00 (except holidays). It is best that you contact team of instant ink for your cartridge problem.

  Please let me know if you are unable to contact the team of instant ink.

• HP Photosmart Plus all-in-One: ink cartridge problems

  I have a model B209.  Last week, I decided that I would take the four staples of cartridgesto used, because they have a recycling program.  I wanted to only buy black ink, so I bought 2 separate packages of the 564 Black.  Has opened a package and installed as usual.  All I keep seeing is problem Catrridge of ink: the following ink cartridges seems to be missing or damaged.  see status screen on your computer for more details.  The question is # 1 status display has not yet shown on my computer. #2 I can't even to other options on the Touchscrren of the printer.  I have read and watched videos of people who give directions and instructions on cleaning the print heads.  I tried to remove the printhead, soaking in the water, leaving back dry and enforcement.  I did these things repeatedly.  When I soak the print head in the water, the water changes color.  I hope that I have accidentally hit the wrong part of print head when I removed it from the printer.  Please help, because it's my only other option when I can't access wifi to my portable device used for the printing of tickets, Groupons, etc..  Thank you!

  Your printer requres all 4 cartridges to be present, that is why the printer tells you that the cartridges are missing can may not last.

  Some newer model printers, which use the cartridges with integrated print heads, can operate with only the black cartridge only.

  But the B209, separated print head and ink cartridges, if not all the cartridges are installed, the print head does not work.

• OfficeJet 5740 [redacted] s/n: ink cartridge problem 5740

  My 5740 is less than 6 months old. I inserted a new black cartridge 901 and a new tricolor cartridge 901 and a few printed pages.

  I now am getting an error for ink problems cartridge to remove and then reinstall, first black and now both cartridges. I reinstalled them several times and have restarted the printer twice.

  What can we do? This printer has worked quite well up to this point. Thank you.

  Hello @Mikegaand welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have problems with the cartridge. I would like to help!

  I recommend you start by removing the ink cartridges and perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I would also say to following the steps found in this document:

  A 'lack of cartridges' or 'Problem of ink cartridges' Message is displayed on the control panel

  Good luck and please let me know the results of your troubleshooting operations. If this solves the problem, click on accept the Solution below, as well as others to find the answer.

  Thanks for posting on the HP Forums!

• HP OFFICEJET series 4620. Ink cartridge problem

  Buy this printer yesterday.  Followed the instructions re insert the cartridges.  Installed the software.  Keeps saying: install cartridges and I can't go out re ink cartridges - insert operations for the cartridges being too far over to the right.  I have #m at a loss what to know.  I have it turned off and on again, but the problem persists.

  Thank you

  Hi Sheilaoc,

  I understand the printer refuses the cartridges and the transport is stuck on the right side. I want to help you solve this problem, so you can start enjoying your new printer.

  I suggest that first you open the door of ink, leave the printer and unplug the power cable. Is the power cord unplugged, you can now move the carriage to the Center and remove the cartridges. Once the cartridges are removed, close the access door and plug the printer back. The printer will now start again and it will prompt you to install the cartridges. If this does not resolve the problem, use the following document for additional solutions. A "cartridge problem," "ink cartridge failure," or "Incompatible cartridge" Error Message is displayed on the control panel.

  Just in case the problem persists, call HP for your warranty options.  The number of call HP is 1-800-474-6836 for the Canada and the United States, or you can Contact HP worldwide.

  I hope this helps.

• Ink cartridge problem (three colors)

  Our HP Officejet J4680 seems to quickly browse the printer cartridges.  Today, the exclamation mark beside the display screen flashes yellow and the display shows the message - problem of cartridge-print (HABs) of the suggestions?

  Hi craigeaton,

  You replace the cartridges as soon as levels become weak? Your type of printer can continue to print with until there is so little ink printing will disappear to nothing. So, as long as the print is OK, you don't really replace the low ink cartridges. Using the draft if possible mode also helps.

  Of course, there is a problem with the Tricolor cartridge. You can use the steps listed in the link below to try to get it working again.

  http://support.HP.com/us-en/document/c01818839

• HP Officejet 4630: Hp Officejet ' ink cartridge problem: the following ink cartridge must be replaced '

  We've had this printer for several years and she did beautifully until I bought a new ink colored and installed and all of a sudden, he said that there was a lack of ink cartridge. Then I went out and bought black ink (because it is low in any case) and installed it but this message kept popping up 'the following ink cartridges need to be replaced' (for color) even if she had new ink cartridges. But all trying to find a solution, I discovered the functions of the good printer without going through a color cartridge inside, but as soon as I put the color cartridge inside the same error message appears on the color ink. I tried to clean it up and unplug it and clean the cartridges. IM wondering if my last choice is to bring in the printer if it looked

  Good evening
  It was in fact unfortunately useless that I did all these steps twice I even bought the new ink color for this printer and the problem persists. I hope I can find a solution quickly!

• HP envy 5530: ink cartridge problem

  Unfortunately I know that we are no longer covered by the warranty but I'm out of options as to what to do
  father rather than use its own printer to print something used our (mine and my mother) and on the last page, we got an error message on the printer screen that says "PROBLEM of CARTRIDGE of INK" with the note to replace the cartridge, now our cartridges arrived by post on Friday and I just went to install a new one now (for when my mother comes back from the cottage) and I still get the same problem.

  Well, I think that Youtube is your last hope.

  https://www.YouTube.com/results?search_query=envy+5530+cartridge+problem

  Find out more if necessary.  Otherwise I think that your printer can be roasted.

• Ink cartridge problem - all inks to color, installed by the printer does not print

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Hello

  As you suggested, none of the ink cartridge works with the printer, let us know if you are able to print the test page for the printer. If you are unable to print a test page for the printer, I suggest you to contact the hardware manufacturer for assistance.

  Kind regards

  Gaurav Prakash - Microsoft Support
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Ink cartridge problems

  I have a HP Officejet 4500 wireless printer. It gives me the msg that I have 'Print Cartridge Problems'

  I changed both cartridges for those never used and still have the same problem of msg.  Until today it works fine. I knew that both cartridges were very low on ink but changing the two had nothing. I don't know what to do.

  I would be grateful for any suggestions.

  Thank you
  Alex

  Hey Alex

  He gives the msg for the two cartridges, or does not specify black or tricolour flag? Have you tried cleaning the contacts on the carriage of the printer? You use genuine HP cartridges?

  Thank you

  Ciara

  http://support.HP.com/us-en/document/c01953073