Help my cursor on laptop does move at all!

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  My laptop does not make all files back up, how can I solve this problem? Ralph

  http://www.Microsoft.com/Windows/Windows-Vista/features/backup.aspx

  Info about Vista backup.

  Vista Home versions do not complete PC Backup.

  Normally, you do a backup of files on an external hard drive or DVD.

  See you soon.

  Mick Murphy - Microsoft partner

• Laptop does not at all & gel whenever I connect? Help!

  I have a laptop Packard Bell with Windows Vista. Recently it just stopped working completely. He goes to the login screen to choose your profile, so I click on my profile - and then once it is recorded in I can click on something and everything freezes. There must be * again and again, but I can not move - unless I log on a different profile on the laptop. When it restarts it comes up with a disk cleanup, which I passed by - and yet it happens always each other time, the computer restarts. And now I connected just a purple screen and a mouse... nothing else. Can someone please?

  Hello

  Thanks for posting this question in the Microsoft Community.

  1. have you updated to Service Pack 2 installed?

  2. don't you make changes to the computer before this problem?

  Follow these methods and check if that helps.

  Method 1.

  Disconnect any external devices and restart the computer to see if that helps.

  Method 2.

  Try the last known good configuration. Using last good known Configuration: http://windows.microsoft.com/en-US/windows-vista/Using-Last-Known-Good-Configuration

  Important: System Restore will return all system files not as documents, email, music, etc., to a previous state. These files of types are completely affected by the restoration of the system. If it was your intention with this tool to recover a deleted file to non-system, try using a file instead of system restore recovery program.

  Method 3.

  You can perform system recovery options system restore and check if this helps to get the desktop screen.

  What are the system recovery options in Windows Vista? : http://windows.microsoft.com/en-US/windows-vista/What-are-the-system-recovery-options-in-Windows-Vista

  Important: System Restore will return all system files not as documents, email, music, etc., to a previous state. These files of types are completely affected by the restoration of the system. If it was your intention with this tool to recover a deleted file to non-system, try using a file instead of system restore recovery program.

  Note: Changing the BIOS / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

  Let us know if you need assistance with any Windows problem. We will be happy to help you.

• My laptop does not recognize that anything that is connected to the USB ports

  Help, please. My laptop does not recognize that anything that is connected to the USB ports.

  Moved from feedback

  Original title: problems with USB ports

  Hi Alba.

  1. who is the operating system installed on the computer?

  2. What is the brand and model of the computer?

  This issue may be caused if one of the following situations arises:

  • The currently loaded USB driver has become corrupt or unstable
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  • Windows may be missing other problems hardware or software updates
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  • Your PC motherboard may need updated drivers

  I suggest to connect the USB device to a different USB port and check.

  You can run the Fixit provided in the article and the Coachman.

  Reference:

  Hardware devices do not work or are not detected in Windows

  http://support.Microsoft.com/mats/hardware_device_problems

  You can also try the steps in the link and check if it helps:

  Reference:

  Tips for solving problems of USB devices
  http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-solving-problems-with-USB-devices

  Note: Apply to Windows 7 as well

  Hope this information helps. Response with status so that we can help you.

• HP-gs61-110sa: help! laptop does not start

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  Hello

  If you do not, use another PC to create a Windows 7 repair CD.  Download the ISO from the link below.

  Windows 7 64 bit

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  One time created, or if you already have this, typing away at the esc key when you launch Notepad to open the Start Menu.  Insert the CD to repair.  Select boot options ( f9 ), use the arrow keys to select the CD/DVD drive and press ENTER.  You can also get a prompt to "Press any key to" continuous - it if requested.

  When loading, select repair your computer and choose the command line.  When this charge, enter the following commands and press on enter after everyone – including spaces as shown.

  Bootrec.exe

  bcdedit/export C:\BCD_Backup

  c:

  Boot CD

  BCD attrib s h - r

  Ren c:\boot\bcd BCD.old

  Bootrec /RebuildBcd

  Bootrec /fixmbr

  Bootrec /fixboot

  Remove the CD from repair and try to restart the laptop.

  Kind regards

  DP - K

• My HP Presario f 700 laptop does not recognize my CD/DVD drive and will not burn or play CDs or DVD movies.

  My HP Presario f 700 laptop does not recognize my CD/DVD drive and will not burn or play CDs or DVD movies.

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  When I insert in the film or the cd, the drive lights up and I can hear the work, but it is as if she has no connection with my laptop and my laptop is not picking up the CD/DVD drive try to play a movie or a cd.

  A friend suggested that I go to the HP website and am trying to download a driver, but I didn't know what to do once I got to this website, and I don't know if it will work.

  If you know how to solve this problem, or if you have had a similar problem with your computer, please help, thank you.

  Hello

  Try the microsoft 'fix - it' for your problem below

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  and read this information too

  http://support.Microsoft.com/kb/982116/en-us

• my laptop with vista booted up and I get a blank screen with a cursor that I can move.

  I have a PC Toshiba laptop with vista.  Everything worked well until one day he started upward and I get a blank screen with a cursor that I can move.

  I tried all modes of security with no luck.
  I noticed that when it starts in safe mode it will stop on windows/system32/drivers/crcdsk.sys every time.
  I did some research and found people have had the same problem and solved with a running repair disk, I did not.  Is there a fix I can do without the disc?
  Thanks for the help in advance

  I solved my problem.

  My problem is that some how I lost my video drivers, so I used hirens boot cd to get and discovered was my drivers were in the files and restored to an earlier date.
  Once it happened I restarted and again, I got a screen.
  I'm not sure how the drivers has been removed, but I ran virus checks and malware on my computer did not
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• my touch pad on my laptop does not move the pointer, but when I have my mouse wireless pluged in it will work I was told I could have disabled the touch pad which I have to do to activate it again?

  my touch pad on my laptop does not move the pointer, but when I have my mouse wireless pluged in it will work I was told I could have disabled the touch pad which I have to do to activate it again?

  Hi dove2k,

   

  Welcome to Microsoft Answers Forums.

  You will need to enable the touchpad on the laptop itself.

  Find the area of the touch pad, you will find a button to enable or disable the touchpad.

  If the step above doesn't, try this step.

  Go to control panel > mouse > device settings tab
  Click (or to disable)

  

  Notes:
  On some models, there is a keyboard shortcut to enable or disable the touchpad. For example, ACER, just do Fn + F7.
  You can click on Reset device if none of these solutions work.

  If you still can't touch pad to work, you will need to contact the manufacturer of the laptop computer for more information.

  Halima S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Laptop does not connect to the internet, office. Both use the same router. Tried troubleshooting, does not. Help!

  I have a desktop computer and a laptop. Both use the same router. The laptop does not connect to the network, but the office has no problem. My wireless adapter on the laptop is on, I tried troubleshooting. I tried to turn it off for 30 seconds then restart him. But nothing is resolved the problem. Any ideas would be helpful! Thank you

  Hello

  Maybe this can help.

  These steps and tell us where is the breaking point.

  Check the Device Manager for the wireless card valid entry.

  http://www.ezlan.NET/Win7/net_dm.jpg

  If there is no valid entry, remove any entry from fake and re - install the drivers for the wireless card.

  Check network connections to make sure that you have a network icon/entry wireless connection, and that the properties of the icon (right-click on the icon) are correctly configured with the TCP/IPv4 protocol in the properties of network connections.

  http://www.ezlan.NET/Win7/net_connection_tcp.jpg

  Make sure that if there is Wireless Utility a utility vendor is not running with the native Windows wireless utility.

  ----------------

  Make sure you firewall No. preventing / blocks wireless components to join the network.

  Some 3rd party software firewall continue to block the same aspects it traffic Local, they are turned Off (disabled). If possible set up the firewall correctly, otherwise totally uninstall and get rid of its remaining processes that permit the own local network traffic flow.

  If the 3rd party software is uninstalled, or disables, make sure Windows native firewall is active .

  ---------------------------

  Stack TCP/IP work should look like.

  Right-click on the wireless network connection card, select status, details and see if she got an IP address and the rest of the settings.

  http://www.ezlan.NET/Win7/status-NIC.jpg

  Description is the data of the card making.

  The physical address is MAC of the card number.

  The xx must be a number between 0 and 255 (all xx even number).

  YY should be between 0 and 255

  ZZ should be between 0 and 255 (zz all the same number.)

  The date of the lease must be valid at the present time.

  * Note 1. IP that starts with 169.xxx.xxx.xxx isn't valid functional IP.

  * Note 2. There could be an IPv6 entries too. However, they are not functional for Internet or LAN traffic. They are necessary for Win 7 homegroup special configuration.

  ---------------------------------------------------

  A message in the small window that says connected wireless doesn't means that you are really a valid functional connection.

  Above everything is OK, you must be able to connect to the router.

  Connection to the router means that you can enter the IP of the router base in an address bar in one go, being able to connect and configure the router menus see.

  If it doesn't connect to the router, journal newspaper from any computer that can connect to the router wirelessly with a wire, disable wireless security, make sure that the wireless SSID broadcast is enabled and try to connect with no. wireless security.

  Enable security wireless after you eat to make a functional connection.

  
  

  Jack-MVP Windows Networking. WWW.EZLAN.NET

• My touchpad on my laptop does not work

  original title: my touchpad on my laptop does not work it works when I move the cursor but wen I touch to go to the article that I want to go about it does nothing

  My touchpad is not working properly it works when I move the cursor but when I touch to go on anything whatsoever that it does not work iv tried doin key fn and the keys f7/f8 but nothing works can all ty assistance

  Hello

  Check this setting: Settings tab on the device, tap the settings button control panel/mouse/device. Go to the tapping section, make sure that "enable tapping" is checked. Apply/ok your way back.

  Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org

• Laptop does not not after connected

  My laptop does not respond after that I logged. It shows all icons, the cursor moves, but when I click on any icon it does not at all. And when to stop I have to press the power button / stop. Help, please. Thank you.

  Hi RAS.

  Thanks for posting the query on Microsoft Community.

  It could be due to drivers or system files corrupted or damaged. Don't worry, will help you with the question.

  You can try the steps in the link below and check if it helps.

  8.1 Windows, Windows 8 or Windows 7 hangs or freezes: (at the start, recent hardware or software changes, system files damaged due to hardware problems, due to malware or Antivirus software)

  https://support.Microsoft.com/en-us/KB/2681286

  Warning of Chkdsk.

  Important: When running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

  Anti Virus WARNING: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  To run the above steps if you are unable to use the system, then I suggest you to place the computer in Safe Mode and the clean boot and check if you can try these steps.

  Operate the system using the safe and check. It starts with a minimal set of drivers and services.

  Start your computer in Mode safe:
  http://Windows.Microsoft.com/en-us/Windows/Start-computer-safe-mode#start-computer-safe-mode=Windows-7

  If the problem is not in safe mode then try to clean boot.

  Try the system to the boot. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program in Windows. It starts Windows by using a minimal set of drivers and startup programs.
  How to perform a clean boot in Windows: http://support.microsoft.com/kb/929135

  Note: After troubleshooting, consult this "How to reset the computer to start normally after a boot minimum troubleshooting" section in the link above.

  I hope this helps to solve the issue. If the problem persists, get back to us. We will be happy to help you.

• USB on the laptop does not read anything that is connected to them

  USB on the computer laptop does'nt read whatever it is connected to them. For example, I plug the mouse, the light on the mouse turns on but does not move, Device Manager does not read install is not reading .What do that?  Laptop is hp athlon.

  Hello

  See the link below:
  A computer that is running Windows XP cannot detect a USB, an Apple iPod flash drive or an external hard disk drive:
  http://support.Microsoft.com/kb/925196
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• Cursor and laptop keyboard is locked. Need to unlock the keyboard. (Windows 7)

  I need help here. My laptop keyboard and slider are locked. When I try to connect to windows I can't enter a PW or move the cursor, so I'm stuck. I rebooted several times and tried to get into safe mode, but can not enter a password, or move the slider. If I try to connect to Lenix from a CD that works very well. All the keys and the cursor work normally. It must be a Windows problem. Is there a code I can enter that unlocks the keyboard? I saw some comments about special codes that can be used to lock a keyboard and unlock keyboards. I use Windows 7... Thank you

  The problem has been resolved. I don't know how I got in the situation. The children were on my laptop, so who knows. The important thing is that I discovered how to solve this problem thanks to you.

  Here's what I did. I followed the link you provided and followed the steps in 'help of last - known good configuration' and it worked. Thank you very much. Here is the link.

  http://Windows.Microsoft.com/en-in/Windows7/using-last-known-good-configuration

  1. Remove all floppy disks, CDs and DVDs from your computer and restart your computer by clicking on the button start , by clicking on the arrow next to the button stop , then clicking on restart.
  1. Do one of the following:

  2. If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by stopping and restarting your computer.

  • If your computer has more than one operating system, use the arrow keys to select the operating system you want to start, and then press F8.

  1. In the Advanced Boot Options screen, use the arrow keys to select last known good Configuration (Advanced), and then press ENTER.

  2. If your computer has multiple operating systems installed, use the arrow keys to select the operating system that you want to start using the last good known Configuration, and then press ENTER. Windows will then resume starting normally.

• Hall 13: HP pavilion laptop does not connect to the printer HP envy range 7640

  My laptop does not connect to my HP envy printer. It keeps saying the driver is not available or is it ready, but does not connect. I know the printer is working because I can print from my phone. Anyone know the driver I need to download or what to do?

  Ruizgeraldine

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post about the problems with your Envy 7640 in Win10 printer and wanted to help.

  The problem is that by default HP print drivers installed by the upgrade of Win10 often do not work.  I have two HP printers and neither one worked after the Win10 upgrade.  We also receive a lot of messages of other people with the same problems.
  
  I linked the page drivers and software for the Win10 drivers for your printer: http://support.hp.com/us-en/drivers/selfservice/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6617268#Z7_3054ICK0K8UDA0AQC11TA930C7

  You must download and install the full feature software and drivers for the printer.
  
  Then unplug the printer and install the software.
  
  Do reconnect the printer until the installation program invited to do so.
  
  Once the installation is complete, restart.
  
  You should then be able to use your printer in Win10.
  
  Good luck
  
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  Please click on 'Accept as Solution' on the post that solves your problem to help others to find the solution.
  Please click on the symbol of the thumbs-up to the left of the answer key to say thanks fopr my help.
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• Laptop HP - 15z touchscreen in option: laptop does not turn on

  I recently bought this laptop computer right about a month ago, and just recently it started acting for no reason. When I press the power button, an orange light comes on, screen lights up without images, and there is a noise; but the laptop does not light. I can hold the button, but ultimately the screen just goes back to black, the noise stops, amd, as the light goes off. How can I fix my laptop and make it work properly again?

  Hello

  Thanks for posting in the HP Support forum. Welcome aboard!

  I'm sorry for the problems you're having with your HP computer.

  Please, check these items official 2 HP on these issues, that you experience now. Follow the appropriate steps that correspond to your case to try to resolve the problem:

  > > http://support.hp.com/bg-en/document/c03518165

  > > http://support.hp.com/us-en/document/c03515402

  If you've tried everything but nothing works, I fear that you will need to bring your computer (or ship it) service - repair center authorized HP. If the computer is still under warranty, you must first notify HP support. If you don't know where such a Center, please contact HP support for help to find a. Here's more information:

  > > http://support.hp.com/us-en/document/c00372730

  > > http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html