Laptop does not not after connected

My laptop does not respond after that I logged. It shows all icons, the cursor moves, but when I click on any icon it does not at all. And when to stop I have to press the power button / stop. Help, please. Thank you.

Hi RAS.

Thanks for posting the query on Microsoft Community.

It could be due to drivers or system files corrupted or damaged. Don't worry, will help you with the question.

You can try the steps in the link below and check if it helps.

8.1 Windows, Windows 8 or Windows 7 hangs or freezes: (at the start, recent hardware or software changes, system files damaged due to hardware problems, due to malware or Antivirus software)

https://support.Microsoft.com/en-us/KB/2681286

Warning of Chkdsk.

Important: When running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

Anti Virus WARNING: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

To run the above steps if you are unable to use the system, then I suggest you to place the computer in Safe Mode and the clean boot and check if you can try these steps.

Operate the system using the safe and check. It starts with a minimal set of drivers and services.

Start your computer in Mode safe:
http://Windows.Microsoft.com/en-us/Windows/Start-computer-safe-mode#start-computer-safe-mode=Windows-7

If the problem is not in safe mode then try to clean boot.

Try the system to the boot. This will eliminate the conflicts of software that occur when you install a program or an update or when you run a program in Windows. It starts Windows by using a minimal set of drivers and startup programs.
How to perform a clean boot in Windows: http://support.microsoft.com/kb/929135

Note: After troubleshooting, consult this "How to reset the computer to start normally after a boot minimum troubleshooting" section in the link above.

I hope this helps to solve the issue. If the problem persists, get back to us. We will be happy to help you.

Tags: Windows

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