Help! My M475dn MFP HP LaserJet Pro 400 color printer will NOT print!

HP LaserJet Pro 400 color MFP-M475dn-CE863A

Printer on a network and can connect to multiple computers that include: Mac OS X, Windows 7 and Windows XP.

When I try to print from my iMac, the print queue of the printer says "the printer is not connected.  When we try to print from Windows computers, it is in the right queue and does not print.  When I go the printer itself and try to print a page of demonstration or page supplies directly to him, it says on the screen which is printed, but nothing happens.  This is not hum or anything!  The port where the network cable is connected is switched on green that says HP which means that the network cable is connected.  We've had this printer for a year now, and something like that never happened.

I did not have any software or anything like that until this happened.  It was working fine on Saturday when we used it, but when we arrived at work today, he just decided that it would interrupt printing!

I'm puzzled!  I tried 'ping' IP address of the printer from my iMac and it pings fine.  Does anyone have advice?

(I tried to make of the obvious like too switch the printer on and off and shutting the computer down and nothing!)

Okay, so I feel a bit stupid right now.  I decided that I would be closed the printer for about an hour to see if it was there, and what you know-it has been!  I had to turn it off several times before but I guess it wasn't long enough.  What a pain!

Thanks to everyone who took the time to read this!  Sorry to waste time everyone!

Tags: HP Printers

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