Help payment problem

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• I have a payment problem trying to register for the plan of creative photography of cloud.

  I tried to register for Adobe Creative cloud photography plan today and I met a payment problem, when I tried to pay with my credit card for the S $13 per month plan. He informed me that there was a problem with my order and asked me to call 800-448-1642. I did and the useful operator said that it could raise the question for the payment service. I received the answer from earlier, and I copy it here so that you can help me with it.

  [email protected] through Flybe.com

  16:05 (2 hours ago)

  For me

  Dear Kim NGO,

  Thank you for your interest in Adobe Store-APAC & LATAM. According to your request, we spent reviewing your order. Unfortunately, we are unable to complete your order at this time. If you are still interested in purchasing the products, please place a new order using a non credit card payment method.

  Please note: this e-mail was sent from a notification-only address who does not accept incoming emails. Please do not respond to this message.

  Sincerely,

  Adobe Store-APAC & LATAM Customer Service

  Shop.Adobe.com

  So, how to buy the monthly subscription to Adobe Creative Photography Cloud plan without using a credit card?

  I called my Bank and they verified that there was no transaction on their record for any payment for S $13 today. I tried with my VISA and AMEX card credit (from different banks) and the two do not work. Why Adobe / Digital River rejects my credit card payment?

  The problem seems to be resolved, please try to place another order, send me the result.

  Concerning

  Baudier

• Card memory blackBerry Smartphones can help with problem memory curve?

  I had (apparently common on this forum) problems with memory on my blackberry curve 8310.  I use Missing Sync MarkSpace software to synchronize with my macbook.  The software works very well, but he has to use too much memory.  I added a memory card hoping that it would help this problem... but the map does not appear to be used.  I have no more than two or three rings and a few photos.  I think that the software and my contacts/calendar to take up space.  I can't load this kind of applications or data on the card?  How? Is it possible to increase the memory that works?

  No, you cannot load or run the press card applications.

  What you can do:

  Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

  And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

  Other links to read:
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

• Credit card payment problem

  I have problems with this month, Adobe CC Plan payment. Initially, the problem was not being able to update the credit card information (error: PMT_000008), after having tried several browsers, clean cache and introducing the new card number (I have 8 requests for prior authorization charged to my new card) I was able to update the information of the card , but the old card is displayed in the "Payment information" section (masterCard * 41 this is the old card), but in the "registered Payment Options", the new map is saved as the default (* 18 new card). So I was wondering. The information of credit card offers day or not, because you have tried to load twice the old Cardinal

  I already tried with the support (to appeal, they have not), any help would be good.

  I checked that you have bought in a Digital shop CC river, unfortunately the credit card can be changed by contacting support.

  Please visit http://shop.adobe.com/store/adbehap/Content/pbPage.faq

  Please click Accounts & billing link here https://helpx.adobe.com/contact.html to have a conversation with our billing support team.

  Concerning

  Stéphane

• Registered credit card payment problem - limited number of transactions on the new.

  I have delay in payment for my program because of the default limits of the new credit card. I'm in the photographers CC program. Credit card has been set at zero operations per month then on due time.  What to do now?

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• my account expired because of payment problems

  My account has expired due to problems of payment this month. I have a special plan because I was using an old product before so I discount membership for a year. So now I'd like to change my credit card information and continue to use my old subscription because a year has not yet done. But there is no options to change my payment information to the web site. So, how can I change, pay and continue to use my old subscription.

  Thank you

  Hi Eilf,

  If I check the records with the associated profile adobe ID, the subscription has already expired due to non-payment of the invoice.

  The solution to this problem is to place a new order.

  Please see the link below for more information.

  Renew or restart your creative cloud membership

  Hope this will help you.

  Kind regards

  Hervé Khare

• Greek payment problems of credit cards

  Hello, due to capital controls which are effect on the Greek banking system the monthly payment from my account bounced. Greek credit cards are not accepted, and no doubt I'm the only one with this problem, because the cat of support was not aware of the problem and there is no official route from Adobe on how to handle this. My proposal was to use the credit card of our subsidiary in another country (and change the details of the Bill accordingly), but again this was not also possible... support offered to cancel the account and create a new. I assume that the payments more bouncing of the Greece, there will be a sort of average payment of handling/alternative that will be acceptable to Adobe (like banking or temporary transfer accept credit card from other countries until the situation is resolved).

  Best regards from troubled Greece.

  Adobe provides an extension of 30 days to customers creative Cloud in Greece who are up for renewal and the difficulties of payment face in light of the current constraints placed on financial transactions. This should help to ensure that you continue to have uninterrupted to your tools and services access while the situation is being resolved.

• Direct payment problems

  Hey everybody,

  I have a system of direct payment somewhere between user registration and authentication within the app. I confirmed that my Integrator ID is valid, and that the box "send app ID and version" is checked in the app generator.

  , The system has been for a while, but I had to change, that is when I noticed that the system was broken. After some research I found that the SSL certificate on https://lighthouse.adobe.com has been and remains disabled. I managed to write my system around the invalid cert, but I fear that it may still cause problems.

  I have contact the Gold technical support, but they were not useful (they still able to deliver a file number).

  I'm on date limit and many require this system works. Any help is appreciated.

  -Scott

  Hi Scott - contact me directly at [email protected].

  But, regardless of your service, you should not use anything on lighthouse.adobe.com.

• Urgent: need help on problems on the iPhone after updating iOS 10 6s

  Hey there! It's my third post about the problems Ive been face on my devices after 10 updated iOS. Initially, after that I've updated, the music app was not running on my phone-all I could see was an empty screen and the APP crashed and I was redirected to the homepage in a few seconds. Tired to restart the phone, deleting and then adding the app back, nothing worked. Not at all. So I tried to restore my phone, save all content via icloud. Followed all the steps and after the restoration of the aircraft of other problems surfaced, BUT the music app still does not work.

  Now, not only the app does not work, I can no longer sync my iPhone with iTunes. Whenever I try, I get the following errors:

  (1) itunes cannot sync the iPhone connection has been reset

  (2) iTunes sync session could start.

  IF PLEASE NOTE, BEFOR RESTORE IPHONE I COULD ALWAYS SYNCHRONIZE WITH ITUNES EVEN AFTER IOS UPDATE 10 AND TRANSFER THE MUSIC ETC, BUT JUST COULDN'T NOT OPEN MUSIC APP TO PHONE-NOW I CAN'T DO EITHER!

  I have tried pretty much everything, restart both phone & iTunes, reset the network settings on my iphone, reset itunes sync history, by removing the lockdown folder, running iTunes as administrator on my PC, change my USB in corduroy, update iTunes, reinstall iTunes on PC-nothing seems to work AT ALL. And it's extremely frustrating. I can sync music/documents on my iPad after update of the device and the restaurant then (iPad also has major problems) and then play the music on it but just isn't my phone can be synchronized. It is a function important and if I can't synchronize my device is a sitting duck.

  The new update of iOS also gave my massive lag of phone. Screen freezes, apps for time-consuming, HDR photos take longer to be broken. It is just too heavy to wear.

  CCAN anyone help me please with my iTunes sync + music matters app... I really regret updating to the new iOS. Please help me.

  Thank you.

  PS apologies for this long post, I had to write everything I tried.

  If you are on Windows, uninstall iTunes, uninstall Apple Mobile Device Support. Once both are uninstalled, reinstall itunes, see if it syncs with itunes then.

• Help! Problem of freeze/reboot IMac, Apple has been without help

  Hi all. I have a persistant problem with my iMac (chart below). Presented it Apple Store twice now, they have not solved the problem. Basically: my computer, with no visible trend, will freeze while I use it and trigger a reboot. Sometimes once a day, sometimes several times a day. Various open applications, does not make a difference. Apple Store/Genius Bar people have told me they think it's a software problem, but the system log confuses me and makes me doubt this conclusion: I was meticulously noting the time of freeze, at +/-5 seconds, and there is NOTHING in the paper system at this time. No kernel panic, no newspaper of the accident, no notice of ANY running process. I'll post the last example below I list of specifications. Anyone thought EVERYTHING might happen? I am running:

  iMac (retina 5K, 27 inches, end of 2015)

  OS X 10.11.5

  4 GHz Intel Core i7

  1 TB drive merger

  Third party memory 32 GB

  Also always have an Apogee Duet race / connected, so the software Apogee Maestro is always on - it is the only part of the software that is always on- but no problem journal related to that.

  Speaking to the newspaper, it is an example of the journal at the time of my last fall. The accident occurred at 09:54:05 6/26. You will notice that in the part of the newspaper I have write, leave a little before the accident until the process starts again, there is NOTHING happening yet near the time of the accident. This is typical of these accidents, and there are hundreds of them at this point. Daily minimum of the event, usually several times per day. Excerpt from diary system (all Messages); still, the crash took place at 26/06/16 09:54:05:

  26/06/16 9:43:38.000 AM kernel [0]: Google Chrome process it [1145] taken causing excessive Awakenings. EXC_RESOURCE lost audio playback

  26/06/16 9:46:09.437 AM WindowServer [206]: _CGXRemoveWindowFromWindowMovementGroup: 0 x 235 of window is not attached to the window 0 x 246

  26/06/16 9:46:32.000 AM kernel [0]: Google Chrome it [1157] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fc657cc3 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:46:33.586 AM Google Chrome Helper [1157]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:46:58.000 AM kernel [0]: Google Chrome it [1158] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b200d8c40b 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:46:58.000 AM kernel [0]: Google Chrome it [1159] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fa3525fb 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:46:58.000 AM kernel [0]: Google Chrome it [1160] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1f7760773 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:46:59.000 AM kernel [0]: Google Chrome it [1161] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fadcb7eb 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:47:13.000 AM kernel [0]: Google Chrome it [1162] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fa3525fb 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:47:14.021 AM Google Chrome Helper [1162]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:48:53.000 AM kernel [0]: Google Chrome it [1165] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1f7760773 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:48:54.000 AM kernel [0]: Google Chrome it [1166] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b200d8c40b 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:48:55.000 AM kernel [0]: Google Chrome it [1167] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fadcb7eb 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:50:11.000 AM kernel [0]: Google Chrome it [1169] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1f7760773 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:50:12.000 AM kernel [0]: Google Chrome it [1170] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fadcb7eb 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:50:13.713 AM Google Chrome Helper [1170]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:50:13.713 AM Google Chrome Helper [1170]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:50:13.000 AM kernel [0]: Google Chrome it [1171] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fc657cc3 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:51:12.000 AM syslogd [43]: sender ASL statistics

  26/06/16 9:51:27.000 AM kernel [0]: Google Chrome it [1174] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b200d8c40b 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:51:28.000 AM kernel [0]: Google Chrome it [1175] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1fc657cc3 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:51:29.002 AM Google Chrome Helper [1175]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:51:29.000 AM kernel [0]: Google Chrome it [1176] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b21635a5fb 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:51:30.000 AM kernel [0]: Google Chrome it [1177] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1f7760773 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:52:19.000 AM kernel [0]: Google Chrome it [1178] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1f7760773 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:52:21.122 AM Google Chrome Helper [1178]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:52:45.000 AM kernel [0]: Google Chrome it [1180] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b200d8c40b 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:52:47.004 AM Google Chrome Helper [1180]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:52:47.000 AM kernel [0]: Google Chrome it [1181] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b21635a5fb 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:52:47.000 AM kernel [0]: Google Chrome it [1182] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b200d8c40b 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:52:48.092 AM ntpd [213]: time together + 0.463544 s

  26/06/16 9:52:48.709 AM Google Chrome Helper [1182]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:52:49.439 AM Google Chrome Helper [1182]: CGAffineTransformInvert: singular matrix.

  26/06/16 9:52:50.000 AM kernel [0]: Google Chrome it [1183] triggered unnest range 0x7fff87800000-> shared region DYLD card VM 0xb52818b1f4cc1393 0x7fff87a00000. While it is not abnormal for debuggers, this increases the system memory footprint until the target ends.

  26/06/16 9:52:51.585 AM AppleSpell [403]: failed to create Lexicon: lexicon resources not found

  26/06/16 9:55:01.000 AM bootlog [0]: BOOT_TIME 1466952901 0

  26/06/16 9:55:04.000 AM syslogd [42]: notice of Configuration:

  ASL Module 'com.apple.AccountPolicyHelper' claims the selected messages.

  These messages may not appear in the standard system log files or in the database of the ASL.

  26/06/16 9:55:04.000 AM syslogd [42]: notice of Configuration:

  ASL Module 'com.apple.Accounts' claims the selected messages.

  These messages may not appear in the standard system log files or in the database of the ASL.

  26/06/16 9:55:04.000 AM syslogd [42]: notice of Configuration:

  ASL Module 'com.apple.Accounts' claims the selected messages.

  These messages may not appear in the standard system log files or in the database of the ASL.

  26/06/16 9:55:04.000 AM syslogd [42]: notice of Configuration:

  ASL Module "com.apple.authd" sharing output destination ' / var/log/asl "with ASL Module 'com.apple.asl '.

  The Module of the ASL "com.apple.asl" output settings override any Module of ASL specified in "com.apple.authd".

  26/06/16 9:55:04.000 AM syslogd [42]: notice of Configuration:

  ASL Module "com.apple.authd" sharing output destination ' / var/log/system.log "with ASL Module 'com.apple.asl '.

  The Module of the ASL "com.apple.asl" output settings override any Module of ASL specified in "com.apple.authd".

  etc in the boot process. Any ideas? I'm at the end of my rope with this.

  -Jon

  Goggle Chrome Helper is a known culprit.

  https://productforums.Google.com/Forum/#! _PsSKFsDLeY/chrome/subject

  Also, the Goggle itself browser is constantly harvest marketing information because it is Google's business model.

  If it's not her, I do a clean install of Mac OS X and test this. If it still restarts then it is not a software problem.

• "Erase content and settings" help battery problems?

  Battery life of my iPhone of 6 has problems. All of a sudden, the battery started to die very quickly. Sometimes my iPhone at 30% and I have to keep it on the charger for most of the day. Will help to "erase all content and settings '?

  If some app is the origin of the battery problem, then the clear operation will help, because it gets rid of all applications.  If its still bad after the operation to clear and without restoring from a backup, then it's a hardware problem.

• Need help with problems after you download Service Pack 2 for Windows XP Home Edition

  I downloaded the havce to uninstall Service Pack 2 only because when I rebooted the computer system has 4-bit color without the possibility to change and everything was HUGE. I need to have installed so I can play Sims and get the rest of the windows downloads. I can't do anything until this issue is resolved. Has anyone else has this problem? I'm working on a new hard drive (180 MB) and I don't know if I need to update the drivers that came with my gateway first, before I can install SP2 correctly. Please someone can help me I got appriciate it! Thanks in advance! If you have any other questions I can answer.

  ~ * Heather * ~.

  aka

  ~ * Slicky * ~.

  If you get just to install WinXP SP2 for the first time ever, keep reading. If not, tell us why you need to reinstall SP2.

  ==================================

  Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  Other useful references include:

  HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

  HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

  Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the appropriate removal tool before installing updates, Service Packs Windows or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  See also:

  Risks & benefits of P2P file sharing
  http://www.Microsoft.com/protect/data/downloadfileshare/filesharing.aspx
  http://blogs.technet.com/MMPC/archive/2008/10/06/the-cost-of-free-software.aspx

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Help! Problem using HPSCAN.exe or the TWAIN for HP Laserjet Pro cm1415fnw driver using Windows 7

  I used the HP Laserjet Pro cm1415fnw for over a year without problem.  When I first bought the unit, I was using a Dell with Windows XP desktop computer and connected to the printer via the USB port.  I was able to print and scan from my computer, even in applications that use the driver scan TWAIN such as Word, Acrobat, etc.

  I've since upgraded to a HP slimline s5-1160 computer using Windows 7.  I installed the software my installation CD Laserjet is no problem.  The printer is connected to the computer by USB port.  I can continue to print without problem.  However, I am is no longer able to scan using the HP (HPscan.exe) software, or applications that use TWAIN scanning driver such as Word, Acrobat, etc.  When I try to do, it takes a lot of time before he asks me which scan TWAIN driver to select.  When I select the MFP from HP cm1410 series, the program hangs or returns to the State wherever it was before I tried to scan a picture in a document from the program.

  I can scan however successfully using the Wizard Windows Scan / Fax or if I choose "Devices and printers" in the Start Menu and select 'Start scan' in the menu after right-clicking on the HP printer icon.  However this option restricts my use of the scanner - I can't scan to PDF and I can scan several pages in an OCR application.  I have to analyze on a JPG or TIF or PNG.

  What to try to solve this problem, I did the following without success:

  1. Uninstall and reinstall the drivers and software complete (and using the most recent version on the HP site)
  2. Change ETIOU USB ports
  3. Run the HP scan diagnostic utility, which seems to show an error to the WIA, scanning stage and then recommend that I have uuninstall and reinstall the full software.  When I skip that and allow it to check for TWAIN scanning, it gives me a similar error, suggesting I use the latest version of the drivers (the driver that I use is v 3.0 dated 12/11/2009) so in this case the utility of diagnostic scanning HP provides NOT a fix for this problem other that uninstalling and reinstalling , which I did several times without success
  4. Contact HP support for the computer and the all-in-one (which as I understand it there's different support staff).  Staff of the printer claims it's a software problem and that the staff of the computer must be able to resolve the issue (something not having "launchpad" installed correctly.  When I communicate with the staff of the computer, they say it is a printer driver problem.  So I'm at a standstill
  5. I studied the HP support forums to see from this link - http://support.hp.com/us-en/document/c02661093 - if you can't scan from software HP you can use programs that rely on WIA (Windows Fax and Scan) drivers that I already know I can do it, but implies that HP doesn't have a solution to find out how to scan using their own software!

  My gut tells me that he is one of those problems that many others perhaps, but for which there is no viable solution.  It is possible that during the uninstall and reinstall the software, remains can stay behind that prevent the proper functioning of the drivers, but without knowing how to "clean up" specifically those remains before you reinstall the software, I am at a loss.  Oh and by the way, I also tried using CCleaner and Norton Registry Cleaner to try to clean up these remains, but that effort did not help.

  My question is basically this... or does anyone know of a fix for this problem should I resign myself to use the Wizard Windows Fax and Scan to scan documents and pictures, and forget about using TWAIN programs like HP seems to suggest?  I think that because I use a HP printer/scanner and a HP with Windows 7 computer, this problem should NOT be a problem!

  Hi Radiopeople,

  Follow the steps below to check the WIA Service:

  1. type services.msc in run or search and files program

  2. scroll the page up to the WIA Windows Image Acquisition

  3. make sure that the service is running. Click on stop and then restart to ensure

  4 restart the computer

   

  Restart the services of dependencies:

  1. Click Start, in the search box type 'service ' without quotes.

  2. scroll down until you see Windows Image Acquisition (WIA).

  3. double click on it and go to the Dependencies tab.

  4-2 services must be listed.

  5. close this window and look for the remote procedure call (RPC).

  6. make sure it's on manual or if it is enabled automatically, just leave it. Make sure the service is started.

  7. go to hardware detection kernel and Double click.

  8. set the Startup Type to manual and click on apply.

  9. you should be able to start the service by pressing Start.

  10 now, you are done and the Twain Manager must work and gives you is not a mistake.

  Check the dependencies or sous-dependances:

  Right-click WIA (Windows Image Acquisition) by selecting the first Properties , and then click the dependencies tab. It should list: remote procedure call and Detection of Harward Shell

  Under the CPP, it will then list DCOM Service Process Launcher point final RPC Mapper date back to the start all the items listed as dependencies or dependencies under WIA void list main services.msc and right click then

• Please help, Virus problem, have 2 Trojan horses that I cannot remove

  I have windows XP 32 bit. A few days ago I couldn't open microsoft Web sites unless I was in safe mode. My Virgin Media anti virus keeps turning it off yourself and when I try to run microsoft virus analysis the computer just turns off. I ran Malwarebytes and it found 2 trogans with the name of microsoft in them. but when I tried to reboot the computer the problem is still there. Help, please

  Try to download and run a full system scan with:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  If defective, then try using Windows Defender offline connection and create a bootable scanner:

  http://cyberdefend.WordPress.com/2012/01/07/boot-Windows-for-scan/

  http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

• HELP Please: problems connecting to Google Chrome or Internet Explorer: think it has to do with my network cards

  My computer works perfectly except that I can't connect to the internet using Google Chrome or Internet Explorer. Internet works fine.  I have another computer that is connected to the same network, and it works fine.  Also my signal strength is optimal. When I try to go on Google Chrome, it says that the web page is unavailable & the reason why is error: 105 (net: ERR_NAME__NOT_RESOLVE) the server is not found.  When I try to use the Internet, I get this message:

  Device is not working properly because Windows cannot load the drivers required for this device (Code 31)
  I've tried everything and looked at other forums. I went into Device Manager and tried to update the driver, but whenever I do it just says that all updates are already made.
  I really feel that my problem has something to do with network cards. When I go to Device Manager and discovered the network adapters 13 different adapters appear. The 1st is Atheros AR5007 802. 11b / g Wireless Adapter and it looks like it works very well but there are 11 different (Microsoft 6to4 adapt #10) (all have different # s, 10,11,12,14,15,16,17,18,20,5,9) there is (NVIDIA nForce Networking Controller)
  I think the problem is with the Microsoft 6to4 adapters because win I right click & then click on PROPERTIES of each adapter says: State of the device, this device is not working properly because windows cannot load the drivers required for this device. (Code 31) So, is to "find solutions", says & when I do that nothing happens, a message flashes on the screen that says: "Could not load driver software" and that windows is looking for information, but nothing ever happens.
  Can some1 please help me! My computer worked fine and both Google Chrome and still worked and then out of the blue it just stoped working. Any information would be very useful

  wisports,
  Thank you for visiting the Microsoft Answers community forum.

  You have found the source of your problems.  You must remove or uninstall, all the cards of 6to4.  Also delete everything that said map Tunnel or card miniport WUN.  Also uninstall or disable, Internet Protocol version 6 (TCP/IPv6) Properties tab on existing network cards.

  Once you have done these things, restart the computer and make sure that the 6to4 adapters does not return.

  Let us know how it works for you.
  Thank you
  Gloria
  Microsoft Answers Support Engineer
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