Hi, upgrade installation support needed

Hello

I bought an upgrade to adobe Illustrator. I have cs4. Instead of informing me of my mistake when I had trouble to install the first time (since I have no previous version), the support just made for me. Unfortunately its an old version and tech support is no longer available. I can't install it again because its an upgrade and I have no previous version. But technical support helped me once, perhaps this forum can help me once again. What lays in the balance is the 600 dollars I paid. Help, please! How can I install with no previous version upgrade? (and why not support tell me my error of purchase when I could still returned the product! jeeze).

No one here has the ability to override the tne installation requirements.  If you can't get Adobe support for help then it is probably not that you can do.  Your best chances are to convince a support person to help you... hopefuklly you registered the product as it is in your account history.

Here are some links to help get in touch:

http://www.Adobe.com/support/chat/ivrchat.html

http://www.Adobe.com/support/download-install/supportinfo/

Tags: Adobe

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