How the * fact pick from Microsoft that they deal with the problems of software?

OK, so I just got a phone call from people "Microsoft" Software, saying that there is crazy with my computer problems. The person who I understand only thanks to a focus then directed me to look at the event viewer, so I could confirm a problem with the software, the person went to a lot of boring details about the problem, then directed me to go to https://secure.logmeinrescue.com/Customer/Code.aspx which i then did and after reading very naively all and not have noticed something wrong I gave on my laptop to be remote controlled, which resulted in the person taking me to this site http://www.pcsoftwareservices.com/ then this http://paymentgatewaynias.com/pay.php as if the person was going to force me to pay for something, I can't afford right now. And the person on the phone several times to say 'If you don't do this your laptop will be blocked for life. The person asked me if I had a boyfriend who has the credit/debit card I could use to pay 'Insurance' and if I had not noticed what was going on on the person to remotely control my computer would have gone through all the videos of my webcam. Therefore I had to unplug my laptop and shut down my computer, because even if I tried to control my mouse "technicians" are the one who had the most control. So my question is how the * does the person get my number, know so much about my computer?

Hey, Viktoria,.
I'm sorry to hear that you were almost scammed. But I'm glad that they didn't get away with your money. The one who called you, it's NOT a part of Microsoft at all.
(It's actually a big scam keep us track of, but just as the Prince of Nigeria offering you millions, for everyone that we're closing, two more replace it).
Defend your self with knowledge of this scam and how it works! Also I see that they did not have access to your system for a short period of time, I think it would be best to run all necessary safety programs, this thread has a lot of good advice. I personally use Microsoft Security Essentials and have yet to have whatever it is slipping by.
Also if you save your passwords in your system, I think it would be a good idea to change these, I don't want something else goes wrong, and again, I'm sorry that you had a bad experience, but fear not, they are not Microsoft :)
Thank you for using Microsoft Answers! I'm moving your thread to the section Windows security now that we understand what really happened.
If you have any questions, we have a wonderful community here who would be happy to answer those for you.
-Robert P.

Tags: Windows

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