How to load firmware on SX20?

Someone at - it a link to the documentation on loading the firmware on the SX20. I'm having a difficult time finding. With the download release notes don't say much.

Any help would be much appreciate.

Thank you.

The whole process is the same, but slightly different on where in the web interface, you'd download software.  Take a look at the "Upgrade of the system software" section of the SX20 Administration Guide for the version of the software you are currently using.

If the SX20 is running TC6.0 or on the bottom and you're upgrading to the foregoing TC6.1, you will need a key to unlock, can be obtained from the Cisco Licensing Portal > obtain other Licenses > telepresence Software Release Key.  Note, after TC6.1, release keys are no longer required, only an active service contract is required to download the software of Cisco.com.  If you you are upgrading within the same major version, such as TC7.0 to TC7.3.3, you do not need a key to unlock.

Tags: Cisco Support

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