HP 6500 prints of color but not black


This is most likely a print head problem. The print head filter ink and put it on paper. If the cartridge has been replaced, I think he'll be the printhead to the cause of the problem.

I would try an alignment. If this fails, it is the print head. If he succeeds, he can solve the problem.

Replace a print head will be around $ 50. Most clients prefer to buy another printer. With the printer being 4 years and more under warranty, it would be at your expense. I suggest you call our technical support. We have available updates that are already in promotion for customers with printers with us.

1-800-474-6836

When a solution is found, please indicate the position that solves your problem.

If I have solved your problem, please do not hesitate to provide laurels and make sure that you mark this thread as provided solution!
Although I work for HP, my messages and responses are my own opinion and not of HP

Tags: HP Printers

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