HP 6830 Officejet Pro: problem with printhead

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• OfficeJet Pro 6830: Problem with printhead

  My operating system is Mac OS X 10.5 Yosemite but who did not have the menu drop down.  In any case, I too more ink for my Officejet Pro 6830.  I ran through the troubleshooting suggestions, nothing worked.  I've unplugged and took ink and back in.  My printer was purchased on 06/05/15.  I do not see the feature that allow the print head be replaced, who would say that my printer it just says: Oxc19a0020 and problem with printhead.  It appears so, there is nothing that can be done other than to buy a new printer?

  Solved!  HP sent me a replacement.

• HP Officejet Pro 6830: My 6830 Pro Officejet a error Messege "problem with printhead. Through troubleshooting all.

  My HP Officejet Pro 6830 worked normally and then all of a sudden it started giving the error messege "problem with printhead.  It does no more than print all.  It doesn't let me do any troubleshooting procedures.  I use a wireless network on windows 10 64-bit operating system.  My printer is covered by the warranty.  What can I do to fix this?

  You will need to contact HP for the service, they will probably send you a replacement printer.

  From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
   
  File number and phone number are displayed.

• problem with printhead - it's on my Officejet Pro 6830

  All I seem to get on the printer is the message above - problem with printhead and underneath there is a code 0xc19a0042.

  Could someone tell me how to get this printer working again I tried to turn off, remove the ink cartridges, looking for all the obstructions, switch on fowarding impression and the same message appears.

  Any help would be greatly appreicated, Oh and also when I took the printer out of the box that it came in a small plastic Cog is out, it may have something to do with it, but it has been printing fine since I got it a month ago.

  Hi people, just check you received a replacement of HP support printer?

  Thank you

  Ciara

  Note for someone else on this thread, please see the links below for support Docs

  Americas and Asia

  http://support.HP.com/us-en/document/c04839288

  Europe, Middle East, Africa

  http://support.HP.com/us-en/document/c04839289

• OfficeJet 6830 E3E02A: problem with printhead

  It is said in the Panel problem with printhead... Help

  You will need to contact HP, likley you will need to have a replacement printer. From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  
  File number and phone number are displayed.  Dial the phone number and to give the agent the number of folder that you just created.

• problem with printhead HP photosmart B109n

  PROBLEM WITH PRINTHEAD

  I tried many ways in order to I clean the printhead without result.
  It does not work. The printhead has banned.
  I want to replace it.
  My printer model is

  HP PHOTOSMART Wireless B109-n

  Q8447B

  To get a print head for this printer model, you should contact HP directly. You can find their number by following the link below. I hope this helps.

  http://goo.GL/WaHYM

• New Premium Officejet Pro 8600 with envelopes in Tray 1 and 8.5 x 11 in tray 2 copies only to Tray 1.

  New Premium Officejet Pro 8600 with envelopes in Tray 1 and 8.5 x 11 in tray 2 copies only to Tray 1.  When I try to select the tray 2 in copy options, only Tray 1 appears as a choice.  How to choose tray 2 when it is not listed and do the copy default tray?

  I remember coming across this question:

  1. turn off the printer and remove the lower whole and not just the tray 2.

  2. turn on, turn off,

  3 replace the tray 2 and the power up.

  To enable tray 2 as default copy ferry. Go to the printer->-> select copy LCD display-> select settings-> a selected tray 2 as default.

• HP Officejet Pro 6830: problem with printhead

  Error message: there is a problem with the printhead

  I turned printer off and unplugged, rebooted and then same message.

  This link explains with this error msg & steps to follow.

  Most likely, you will need to contact HP support.

  Open this link: www.hp.com/contacthp/
  Then enter your product number or select Auto detection
  Scroll up to "still need help? Fill out the form to select your contact options.
  Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appears.

• Printer Officejet Pro 6830: problem with printhead

  Where can I find a solution (repair or replacement) the problem with the printhead?  Call to Staples made me a call to HP and an automatic reply back to www.support, that got me nowhere.

  This is my first answer on this issue known.  Followed by replys supported.

  Read it here, as your warranty would cover the Exchange.

  More information on the trade.

• 8.1 Windows Pro problem with HP OfficeJet Pro 8600

  I am running Windows Pro 8.1.
  I tried to install the software and drivers for HP OfficeJet Pro 8600 without success.

  I tried to remove the software, reinstall, reboot the computer, do a 'clean' start, and nothing has worked so far.

  I received the following error message:

  Impossible to install a file that is necessary because the CAB file c:\users\User\appdata\local\temp\7zS2EAD\OJ860x64.cab has a signature digital invalid. This may indicate that the file is corrupted.

  The error message is the same every time I try something new.

  I am able to print, if I add the printer through the option "add a printer" in Windows Explorer, but I want to install the complete software so that I can scan also.

  I downloaded more than 10 times the files several associates of troubleshooting: troubleshooting HP Installation failure MSI, HP Print and Scan doctor, but they have not helped at all.

  Any suggestions would be greatly appreciated.

  Hello Alfitoand welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have found errors during the installation.  I want to help you with this.

  I would start by trying to install on another account on the computer.

  It also seems that there may be a corruption in the temp directory.  I suggest you remove all your temp HP folder.  I am including the steps to get the specific folder:

  -On your keyboard, hold down your windows key and R key

  -A 'RUN' box will become available

  -Type in %Temp%, and then hit

  -Open your folder that begins with 7z

  -Delete everything inside

  -Restart your computer

  Once you have done this, I recommend reinstalling the software using the HP printer install wizard for Windows.

  If this does not resolve the issue, I would recommend going to your home screen in mosaic, and typing in CMD and press to enter.  That will take you to your command prompt.  In you command prompt, type sfc/scannow, and then press ENTER.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• OfficeJet Pro 6830: Officejet Pro 6830 does not print

  When I send the print job from my laptop to the printer (wirelessly), the screen of the printer say an impression with a symbol of loading, then makes the sound usually makes when printing is completed.

  But nothing comes out, I tried turning then once again, but no idea what to try next.

  I've never had any problems doing this before, have the printer for a few months now without any problems.

  Help, please.

  Amanda

  @drivertraining

  Hi Amanda,.

  Your printer:

  E-all-in-one printer, HP Officejet Pro 6830 range

  Your software feature complete (the printer program):

  File name: OJ6830_73.exe

  Communicate details

  Exit the: 17 November 2015

  Version 33.1

• HP Officejet Pro 8500: Officejet Pro 8500 hp printhead question

  My printer does not print Cyan. I replaced the ink cartridge. Clean the print heads. Has taken the print head and it was blue ink on it. A picture of the problem. All other colors will be printed.

  Hello @Cynusps

  Thanks for posting on the HP Forums!

  Looks like you did more troubleshooting for your question.  I do not recommend remove the printhead again and clean the copper contact us about this.  Ink can get on the copper contacts not cause the print head to get a good signal of the printer and cause poor quality.

  Print heads are also a replaceable part in the printer and must be replaced as cartridges from time to time.   Here is a document concerning the fixing of problems of quality Print for the HP Officejet Pro 8500 all-in-One Printer Series.  If you fill the document with no resolution, you may need to replace the print head.

  Here is a link to the page for the purchase of print heads: HP 940 printheads

  Let me know how it goes!

• HP Officejet Pro 6830: Officejet Pro 6830 prints black, no color

  I have a Macbook (not Pro) Late 2008 unibody, running Mac OS X Yosemite 10.10.3. The impression was of color, now the same document print B & W I reinstalled the driver, no improvement. Using the touch screen of the printer, the quality Diagnostic Page Print prints color very well. The ink cartridges are genuine HP. They are all half full or more. I'm wireless printing.

  A test, I created a new Word, typed in three words, big and fat, made every word a different color doc. It prints B & w.

  Another test, I printed a Web page of my iPhone and it printed in color very well.

  Is there a setting on the Macbook that I don't see? It printed in color very well about a week ago.  Now the draw is B & W. No new apps have been installed.

  How can I return the color? Thank you!

  Hello @portraitmac!

  Thanks for posting on the HP Forums!

  I'd be happy to give a hand on this black and white printing problem.  If the printer is able to do a self-test or print from another device in color then the issue is likely related software on the MacBook.  The fist thing I suggest resets the printing system in Mac.

  To reset the printing system:

  1. click click the apple in the upper left corner of the Mac

  2. click on System Preferences

  3. click on printers and scanners

  4 hold down the CTRL key and click with the mouse in the empty space under the name of printers

  5. click on reset the drop-down list printing system

  6. you should get a color wheel and the printer should disappear

  

  After that, try to uninstall the HP software.  Once the software uninstalled I recommended to perform a "repair disk permissions" on your Mac.  A repair disk permissions is a utility built into the operating system Mac designed to detect and resolve problems or errors. After that permission to repair disc is finished, reboot your Mac computer and re-install the software.

  To uninstall the software HP click here: uninstall the HP software

  To perform a repair authorization disk click here: performance of a repair disk permissions

  To download the HP software, click here: 6830 Officejet full feature and driver software

  After the installation I recommend that you check the software updates on the Mac. To search for software updates, click the icon "Apple" to the left and click on the "app store". In the app store, you can click on the "updates" at the top of the window. Updates install and Hp or a printer. After the update, you must restart the computer.

  When all is finished, try to print again and see if it comes out of color.

  If please, after back and let me know how everything goes!

• OfficeJet 8600: HP OfficeJet 8600 'problem with the printer or ink system '.

  We have replaced the cartridges (with HP) and now we can print only about 1/2 a page, sometimes 1 page-, then it displays an error, "There is a problem with the printer or the ink system" and the printer should be set and to continue...

  We bought new (2nd series) of the ink cartridges and the same behavior exists.

  It seems to point to a new print head - but those who are more expensive than a new printer.

  Are there other measures I could take to try to resovle?

  I can't find scraps of paper (ie: torn, jam, etc.), nor any excessive ink any where - everything seems pretty clean.

  I removed the print head and cleaned the contacts.  I cleaned the contacts on the ink cartridges. I ran "Clean print head" in the Tools menu (which results in the same error)

  

  There are sometimes up to 3 of these messages "stacked."

  It is died regardless of what was asked of it... ie: print from netowrk, printing via usb, copy color, copy b & w, etc..

  Hello @jassing,

  Thanks for posting in the Forum from HP Support.

  I understand that you are experiencing a recurring error state in your HP Officejet Pro 8600 e-all-in-one printer.  I want to help you with this.  While it is clear that you have tried most of the recommended troubleshooting steps, I have some additional suggestions that might help.

  HP article presents common troubleshooting steps in order.  You can give these another shot before trying the more intensive step that I have in mind.

  If you have tried all of the above and your problem persists, click here to check the status of your printer warranty.  If your printer is currently under warranty, please call our technical support in 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  If your printer is NOT IN WARRANTY, try the following:

  Get ready to clean the print head

• HP Officejet Pro 8500: Change printhead on HP Officejet Pro 8500

  How to install a new print head on officejet pro 8500 HP? I can't print head to move to the left so I can change the print head. There is no OK botton to push and when you open the top, it says to change the print head, push the * 5 seconds with all the doors closed.  It does not either.  Any help?

  Hello

  I understand that you are having trouble to replace the print head.

  Please click on the link below to see a video of how to do to replace the cartridges and print heads.

  Replacement prinhead

  Give Kudos to say 'thank you' by clicking on the "icon shots."

  Click on 'accept as Solution' if it has solved your problem, while others may find it.

  Although I am an employee of HP, I speak for myself and not for HP.