HP 7612: Habit of scanning

I can't scan with our new 7612.  My computer and the 7612 lie on a network.  My colleague on the network can sweep with the 7612.

When I double click on the "HP Officejet 7610 Series" icon on the desktop, the "HP9183BB (HP Officejet 7610 Series): HP Printer Wizard opens, but indicates only 'PRINT' no. Scan or Fax items."  When my colleague, double-click on the icon itself on his computer, he gets 'PRINT', 'SCAN' and 'FAX '.

I tried HP Print and Scan doctor.

During the process, he showed our two HP and our plotter HP printers.

Then he said: "All out with your scanner."

So I clicked on "Test Scanner".

He has said, "the HP Officejet 7610 series not found."

Thank you.

Our IT consultant took care of the problem.  It took him more than an hour.

I think that the solution was the BH link mentioned, but ALSO some updates.

Tags: HP Printers

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