OfficeJet J4540 habit of scanning

I have a HP Officejet J4540 all-in-one.  It will print without any problem but when I try to scan a document I get the following on my computer screen error message:

An unexpected internal error has occurred.  Click OK to close the program, then try one of the following:

-Restart the program

-Restart the PC and then try again

-Reinstall the software Photo & Imagining and try again

8, [(6,1018,-2147220486)]

I did everything above and even ran a program of diagnosis proposed by HP that came with no error.  Any help would be appreciated.  Thank you.

Did a google search and found this solution.  Stop all antivirus software or spyware, you have running.  They sometimes prevent some files of configuration during installation.  Close the mine and it worked fine.  Anti-virus restarted after installation and everything is fine.

Tags: HP Printers

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