HP Color LaserJet 2840 confused with 2830

Hello, everyone

We had problems with our HP Color LaserJet printer 2840, so I took it to a store of the local computer for repair.  (The problems were that the printer has been really bad grinding and tray 2 had stopped working...)  So, I came back from the shop, and these problems persist...  But it is a different matter, with the store I had this 'repaired' at...

Here's my new problem: I plugged the USB cable into the printer and put the power cord back where it belonged.  Interestingly, Windows XP decided to not detect it as a new piece of hardware, but he insisted on detect it as a HP Color LaserJet 2830.  Again, we have a "2840", not a "2830.

I don't know what the difference between the two models, all I know is that Windows XP has never detected this printer as a "2830" before.  I then proceeded to delete all printers and then re - install the appropriate driver.  Unfortunately, the installation failed.  Who, even once, never happened to me before with this printer.  At half-way I suspect that if I could get Windows XP to detect this printer as a "2840", which it IS, instead of a "2830", which is NOT, that maybe the driver install might work.  But that's pure opinion

A reasonable question you may have is "are you sure they gave you YOUR printer back?  What I know for sure right now is that the model number printed directly on the top of the unit says "2840", not "2830" there was at least a note that one of our Church stuck on the printer.  For this, I'll watch the next time I see the printer...

So, I have two questions:

1A this problem never happened before, and what could be the cause?

2, and the BIG QUESTION: How can I get Windows XP to understand that it's a 2840 and not a 2830?

Thank you for your help

Steven P. Ulrick

Hit the cable for card reader lose - if you pop the side cover you can put the cable on.  If the cable is firmly attached, then the card reader is dead.  He was supposed to be a released 2830 who had the fax but no card readers, but at some point, they cancelled this decision.  However, the firmware was written for all 3 models, so when the printer detects a fax but no card readers, he is noted as a 2830.

The carousel grinding and not by pulling the tray 2 means he needs an interview by a truly qualified on this particular model HP technician.  Tray 2 should be easy enough to fix, but the carousel may have to be realigned and this isn't an easy task.  You may need to call anywhere or to go out of your way, but find a service center authorized in this model of printer.

I worked on this model myself for a few years - if you think a carousel of Squeak is bad, try to listen to 4 or 5 of them all at once!

Tags: HP Printers

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