HP Compaq dc5800 microtour format: Audio does not work after Windows 10

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  Try the following.

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• Audio does not work after an update in Windows 8

  I use a laptop HP Folio 9470 m... Last week some update was installed to win 8 and after that my audio is not working properly. Every time when I need to play a song or a movie, or watch something on the Internet, I need first logout, then after logging in first, I need to open the drive. Other wise the audio does not work... Whenever I check to test the speakers, it shows its used by another application, but there is no application by using the audio device. I checked all the drivers, and everything is right in there... But I don't understand that either the app using the audio device in the background... I even reconfigured my system, suspecting it was a virus. But after installing the operating system first two days, that it worked fine, and then a few updates got installed, now return to the box starting... I can see the updates which has installed, but cannot identify the one which may cause this disorder...

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  07/11/14 - the problem is caused by the updates of security KB2964736 and KB2965788, which has turned off the sound from the speakers and output microphone of my VAIO laptop, as well as all the features in iTunes.

  I was able to determine that, because now, I manually install updates after the last problems caused by automatic updates. Having discovered this problem, I did a system restore to before the updates to get my sound back, then I manually created a restore point individual for each update before installing. It was a frustrating and time-consuming process, but I could locate the defective updates that I've now hidden so that they will not download on my laptop.

  07/12/14 as a result of writing the earlier yesterday, all sounds had again been disabled when I started my laptop this morning. I did another system restore before installing updates security yesterday (KB2965788, KB2939576, KB2964736, KB2957189) AND my sound back. I've now updated iTunes with the latest version in the hope that this stops the residual fault caused by security updates and I will keep you informed.

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• Wireless does not work after Windows Update

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  Hello

  Read the following article.

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• Troubleshooting Guide: Audio does not work after a Certain period of time

  Hi all

  Thank you for choosing the HP Forums!

  If your sound recently stopped working on Windows 8.x or Windows Server 2012 and you suspect an update of Windows is involved, then look like! This is the troubleshooting guide that will explain how to solve the problem!

  Explanation:

  Currently, there is a Windows update that may cause the sound on your computer to stop working. The update is KB2962407, and it is now an "Important" update This means that it will be installed by Windows Update unless hide you it.

  This thread also covers generic sound troubleshooting which can solve the problems of "no sound".

  Before the update itself, since an update of Windows cannot be the culprit, there are a few troubleshooting can be done.

  A round of troubleshooting:

  1. run the Audio Troubleshooting in Windows 8 may solve the problem. It does not contain the possibility of eliminating any parameter that affects sound. Here are some steps on how to perform this troubleshooting:

  (a) hold down the key "Windows" and "R" and type "Troubleshooting" and then press ENTER.

  (b) a window will open. On the left, click on "Show all", then "Audio playback".

  (c) click on 'Advanced' and run it as an administrator. Then click on 'Next' to complete the process.

  2 try to create a new user account. The changes forced by the update that is likely to affect only a single user. This HP document shows you how to create a new user in the section "creating a new account in Windows 8": users and connections (Windows 8) account management

  3. try a pair of headphones or external speakers. This is set by the whole issue if the sound does not work via an output of second or third device.

  4. an alternative is to uninstall the driver manually and then force to be installed again:

  (a) open the Device Manager and go to the section "audio, video controller and game."

  (b) make a right click on your audio driver and select "Uninstall".

  (c) restart the computer. This will force the material to write a new driver at startup.

  5. Finally, to ensure that the remaining steps that you have not tried this document are tempted: no sound from speakers (Windows 8)

  New inclusions:

  Deactivating and activating the audio driver has been tested with success results enough for me to post here. Here are the instructions to do this:

  (a) open the Device Manager and go to the section "audio, video controller and game."

  (b) make a right click on your audio driver and select "disable."

  (c) wait a minute, then right-click on it and select 'enable '.

  Also, the restoration of the system is also a valid troubleshooting step. This will return the computer to a point before the update or an external source of the issue has occurred. Here is a document on how to perform a system restore: System Restore

  If you want something strong, an update of Windows completely refreshes Windows 8, without affecting the files: refresh your PC to solve problems (Windows 8)

  Also, this is a sound of Windows troubleshooting tutorial. Just out of curiosity, I've recreated the problem on a Windows 8 and went through this tutorial. He has been able to solve the problem: no sound in Windows

  *Everything in italics is currently untested, but will be tested as soon as possible. I believe that these steps will help:

  In the search bar, type "services.msc" and press ENTER.

  Hold down the 'Windows' and 'R '. Type "services.msc" and press ENTER. Look for the following services:

  -Audio service

  -Windows audio

  -Windows Audio endpoint Builder

  I want you right click on each of these services and select "Stop". When they all stopped, right-click on each other again and select 'start '. So, make sure that the status of each service is "started" and their startup type is "Automatic".

  Troubleshooting of the update:

  At this point, unless you want to reinstall the operating system, the only other option is to tackle the update, KB2962407. Please note that the following troubleshooting is ONLY a workaround, for now and should be done only if the computer has installed this update.

  First of all, you can try the hotfix package content in this document from Microsoft, specifically at the KB2962407 address: RT of Windows, Windows 8 and Windows Server 2012 cumulative hotfix: June 2014

  If that doesn't help, then uninstall the update of Windows and then hide it, are the only way to eliminate the question if she caused by this update. Here is the procedure to uninstall the update:

  1. go in Control Panel, then click on "programs and features".

  2. click on "view installed updates". Look for the update with ID KB2962407.

  3. right click on the update and select "Uninstall". Restart the computer.

  Then, here is the procedure in order to hide the update:

  1. go in Control Panel, then click on "Windows Updates".

  2. click on ' Check for Updates '. When the process is complete, is expected to find important updates available. By clicking on the message will open a window where is the important updates.

  3. right click on the KB2962407 update and select "Hide update". This will prevent the installation update next time that Windows updates are installed.

  Conclusion:

  At the end of this guide, you will have the sound works again (assuming that the cause was the update of Windows, or the less focused on the software). Please let me know if you have any questions or concerns. Thank you!

  Mario

  I worked on behalf of HP.

  @Charlton26 ,

  As @vhawk1 recommended, please give my long post suddenly. You should have a positive resolution when you are finished. These steps are tested and solve the problem

  And @vhawk1 , thanks for getting the word

  Mario

• Y700 - Dolby Audio does not work after resetting the system

  After resetting my computer to factory settings, audio dolby does not work. This is the error message I get:

  "Your installation is missing components. Reinstall the audio driver or the stand-alone components available on the support site for the manufacturer of your PC. »

  His works on my computer, just not this request.

  Thanks for the help.

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  I have the same problem, I have a 70-Z40 and the Dolby Digital Plus open, but does not work, you can choose the profile but is not even, I have this problem after the last windows 10 updated a few days ago.

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  (1) Delete last windows update (after that, it did not)

  (2) delete the sound driver from Device Manager and reboot (it did not)

  (3) download the driver for my lenovo model page and install it (it did not)

  (4) any uninstall Conexant audio and Dolby of my computer and re - install again (it does not), it seems that my dolby 7.6.4.9 driver version is not correct, I need the 7.5.1.1

  (5) again to uninstall everything and restart

  -From there, he solved my problem

  (6) go on my computer (my system is in Spanish, so I don't know the correct name for the version in English, sorry) and then go to the Lenovo partition, then open drivers > Audio > Setup.exe This will install your Conexant audio driver, and then restart.

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• HP Notebook: Wifi and Audio does not work after update of the 10 victory

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  Hey @Riken_HP,

  Welcome to the Forums of HP Support! This is a great place to find solutions and help our community!

  I understand that you are having problems with the wifi on your HP laptop. I'd be happy to help you.

  What is the exact model of your laptop? If you do not know who will find it here: http://support.hp.com/us-en/drivers

  The following pages are useful for troubleshooting wireless connectivity problems.
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  In addition, you can watch the the power management of your wireless adapter:
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  2. expand the network adapters.
  3. right click on the Ethernet adapter / wireless, and then click Properties.
  4. click on the power management tab.
  5 remove the check mark next to allow the computer to turn off this device to save power.
  6. click on OK.
  7 test cycle.

  Forget a network (Windows 10)
  Forget wireless network profiles in Windows 10

  Reset TCP/IP on your PC:
  1. go to your start screen/menu and type CMD.
  2. right-click on the command prompt icon and select run as administrator.
  3. in the window that opens type "netsh int ip reset resetlog.txt" without the quotes and press ENTER.
  4 restart your PC and test.

  It can also help to reset the Winsock Catalog:
  1. go to your start screen/menu and type CMD.
  2. right-click on the command prompt icon and select run as administrator.
  3. in the window that opens type "netsh winsock reset" without the quotes, and then press ENTER.
  4 restart your PC and test.

  Reinstall the NIC drivers:
  1. download the drivers from here, but do not run them again.
  2. go to your Start menu/screen and type Device Manager.
  3. expand network adapters.
  4. right click on the wireless adapter and choose uninstall.
  5 install the drivers downloaded in step 1.
  6. restart your PC and test.

  Test an ethernet connection:
  Not call explanation. Test if the problem persists on a wired connection to the adapter hardware troubleshooting wireless can be directed to the appropriate areas.

  Test another connection:
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  Please hold me.

  By pressing the Thumbs Up button below, you can always say thank you!

  See you soon.

• Effects of Dolby Advanced Audio does not work on Windows 8.1

  Hello

  I've upgraded my HP Pavilion G6 2242sf to Windows 8.1 and the sound quality is not as good as in Windows 8: Control Panel in the equalizer Dolby works but switch the Dolby Advanced Audio check box has no effect, so there is no more virtualization surround and 3 effects 'Movie', 'Music', and 'The voice' don't work anymore.

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  6.10.6491 and more : Equalizer works but other effects dolby (Surround virtualization, Volume Leveler, etc.) does not work and the sound from the speakers of the laptop is low (even at 100%).

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• X 220 microphone does not work after Windows 10

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  When I go to "Set up a microphone" is said "the wizard could not start. Make sure that your hardware is working properly and check your audio configuration in the control panel to control Audio devices and sound themes. »

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  The same problem. I deleted the folder drivers\win\audio and loaded the drivers of Windows 7 instead of Windows 10 drivers from Lenovo site. Solved.

• Help, INternet explorer does not work after windows update

  One day, the computer automatically downloads and installs the programs that are recommended by microsoft windows.
   
  After installation, my INternet explorer does not work.

  It reads:

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  Windows received an HTTP error message: 403 (refused).
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  @ceda only: See...

  Help: I got hacked. Now what should I do?
       http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

  Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

  HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  Other useful references include:

  HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

  HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
  http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

  Tip: After getting the computer fully patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  See also:

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft