HP ENVY 15-j175nr: HP ENVY 15-j175nr cannot set brightness :(

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• I have laptop HP Envy M6 Tx 1216 and brightness keys do not work.

  I have laptop HP Envy M6 Tx 1216 and brightness keys do not work.

  Hello

  Try to use Recovery Manager to reinstall your graphics driver of origin AMD - the procedure to use the Recovery Manager to reinstall the drivers and software is detailed in the document in question on the link below.

  Recovery Manager - Windows 8.

  Recovery Manager - Windows 7

  After reinstalling, restart the laptop.

  Kind regards

  DP - K

• HP Envy 750-124: cannot get into the Bios of the normal on the envy of 750-124

  I speak not normal Bios and UEFI. I've recently updated to Win 10 anniversary

  Given my http://support.hp.com/my-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/8819... Bios Update

  who was A0.16 Rev.A.

  Installed and it reset my settings. I need to come back here to turn back on my virtual technology. Otherwise, I can create only 32-bit VM VirtualBox

  https://h30434.www3.HP.com/T5/desktop-operating-systems-and-recovery/how-to-access-BIOS-to-enable-th...

  Cannot return to normal Bios. I tried Tap the ESC which worked before, screen freezes and I hit enter and the HP logo comes up, tried to hit and also hit F10. As much as I turn power. I have a wireless Logitech K800 keyboard that worked before. I tried a usb keyboard standard ensuring they were on a USB 2.0 port. F2 to display a cold start UEFI bios.

  Them win 10 things don't me settings there, recovery, advanced. Tried all

  I was hoping that HP had fixed the enter the Bios thing with updated Bios if installed. This thing was a pain like that otherwise I'd be a camper happy with this PC, how is it you can not solve this HP?

  Because of disconnect hard drive it hangs just below ground

  The solution is

  I had installed a better Nvidia GTX-950 video card. By hitting the ESC, it hangs and nothing happens. Black screen, although you can see slightly change the colors

  Fortunately both the edge video card and the new Nvidia both using a HDMI cable. So I just plug my integrated video card. Started while typing ESC and the Legacy Bios screen selection came where I choose F10 to enter the Bios of the legacy

  When you perform an update of the HP Bios seems to put everything back by default, in other words on board, by selecting the video edge. Although you can see by selecting HDMI port at startup if you think it's ok.

  I have worked with Dell PC for 15 years to work, it does not matter what card I put in them. At the start, I hit F2 and Bios loads so that bit me. Now I know

  Hope this helps someone else.

• HP Envy 7640: Unable to set the scanning resolution

  Have been unable to set the resolution of scan during the scanning of the glass in a computer file (pdf, jpg). Guide the user to the HP page 47 7640 said: "● If you want to adjust the size of the scan, output type, scan resolution, or file type and so on, start scan from the software of the printer."
  ● To avoid all scanned text wrong or missing, make sure that the brightness is set properly the
  software.
  ● If you want to scan a document with several pages in a single file instead of several files, run it
  Scanner with the software of the printer instead of the sweep of the screen of the printer".

  First of all, where is the "printer software" to start the scan?

  Have tried all this. When I opened the series HP Envy 7640 (network): Assistant of HP printer, I click on "Scan the Document or Photo a" place in the scanning area. No scan dialog box never opens. Actually I tried to reinstall the printer driver. No change. Always impossible to get a scan dialog box. In addition, when I go in the start menu and the title of the series 7600 HP: HP envy, I click on the HP Scan icon. After a long wait, a dialog box appears that says: "Cannot communicate with Scanner", and it offers a few options. The first is to activate the device (printer), and then on; the second, control cables (its wireless operation); the third: try the software "fix." Happy to report that after stopping then on and running assistant printer again, this time by pressing the "scan a Photo Document' results in the appearance of a dialog box to make the changes that I've been looking for.

• HP Envy 5530 e-all-in-one: envy 5530 E cannot detect alignment page

  I'll put up a new e-all-in-one printer HP Envy 5530. I went through the installation OK, until I got to the part about the alignment of the print cartridges.  It prints the alignment page, it will copy even, so I know the scanner works. I printed several pages and they all look great.  But when I use the ink cartridge alignment tool it does not detect the alignment page in the scanner.

  Yes, it is face down on the scanner

  Yes, the cartridges are installed OK

  Yes, printing seems good

  Yes, the scanner can scan and print pages, even the alignment page

  What else to try?

  Thank you

  Well, too bad. I unplugged, moved the card to a regular wall outlet instead of a power strip, and it is turned on, ask to do a print alignment.

  I did, it printed the page, I put the page on the scanner and it completed the alignment.

  I don't know what the problem was earlier, but it worked this time.

• Envy 14 K110nr: Cannot recover system recovery media, associated with PININST_BBV

  I have a HP Evny 14 K110nr. In short, the system upgraded to Windows 10, started acting weird about a month after:
  Lose access to resources (Task Manager, desktop, Control Panel, etc.)
  Defective devices (wifi, bluetooth, etc.), suspended connections, System Restore gave a lot of mistakes.

  Tried to fix the system, nothing worked (even the DISM restorhealth was not working and suspended 40%)

  Long story short, I tried to recover the hd partition and could not complete successfully, same thing happened with my recovery media.

  At the end of the recovery attempt, I get a BSOD and system resets. It was a loop like that for awhile.

  Ran Diagnostics, no errors, but I suspect it was the HARD drive as the mentioned system errors on it before the collapse.

  I replaced the HARD drive and started the process again, this time I have not received any BSOD, but after completitng, I get a message saying that the recovery was incomplete. Just now my system is a Clipboard and consider Ubuntu if I can't up the widows, but it makes no sense. I read through several threads that referred to this issue and I don't know if I've seen any absolute solution to this issue (none have worked for me so far). Here are a few:

  http://h30434.www3.HP.com/T5/notebook-recovery/recovery-incomplete-cannot-get-any-further-than-Inser...

  http://h30434.www3.HP.com/T5/notebook-recovery/after-disk-recovery-restoration-incomplete-error-ERRO...

  http://h30434.www3.HP.com/T5/notebook-recovery/quot-detect-some-error-during-PININST-BBV-quot/m-p/25...

  http://h30434.www3.HP.com/T5/notebook-recovery/HP-envy-6-1010ea-boots-into-Recovery-Manager-attempt-...

  http://h30434.www3.HP.com/T5/notebook-recovery/dv4-ChkErrBB-cmd-detect-some-error-during-PININST-BBV...

  At the end of my mind, that has persisted for more than a week. My computer is literally a week or two longer under warranty, HP thank you.

  Hi @braveally,

  Welcome to the HP Forums!

  It's a great place to find answers and advice!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

  Learn how to post and more

  I understand that you upgraded to Windows 10 and then the system started acting weird about a month later with the loss of resources. and malfunctioni devices. You tried to do a restore but received many errors.  Then, you tried to do a system repair, but no luck. You tried to do a recovery from recovery and recovery but Media Manager once again without success.  At the end of the restore process, you have a blue screen and the system resets and goes in a loop.  You have run a complete diagnosis and all spent and that you have received error on the HARD disk before you replace it.

  You proceeded to redo recovery and you do not have the BSOD, but after, you have received the message that the recovery was incomplete.

  Here is a link to HP-HP System Recovery troubleshooting (Windows 8) computers that can help.

  You can also try booting in safe mode.  HP computers - Windows Safe Mode (Windows, 10, 8).

  If the problem persists I try to clean the optical drive, and then try using the recovery again.  You can try to clean it with compressed air or a disc to clean the disc. Also, check your disk recovery for stains or damage.

  You can also try to boot any disk from Windows and reformatting the drive to start over with the recovery.

  If it breaks down again it is likely that the discs and you will need a recovery kit.

  Contact HP to Contact HP Support assistance

  Please reply back with the results.

  Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

  To show recognition for my efforts please click the Thumbs Up below.

• HP Envy 5535 all-in-one: I have a HP Envy 5535 and cannot scan multiple documents in a PDF file to send it in an e-mail message.

  I have a HP Envy 5535 all-in-one printer. I tried for a month now, to be able to scan multiple pages into a single PDF to send all documents in your e-mail.  Nothing works, I do not see even a place to choose. I work on an Apple I Pad2.  I appreciate any help you can give me.  Thank you!

  Sunshyn2005... Thank you very much, I didn't even know that there is this type of app.  I will try.

• HP ENVY 17 TS cannot recognize 5ghx wifi

  I just bought a TouchSmart from HP ENVY 17 - j005ea Notebook PC , but can not do recognize my wifi 5 ghz. It connects fine to 2.4 Ghz.

  I have updated the drivers for my wireless adapter that is configured for both 2.4 and 5 Ghz.

  My router is a double strip of BT Homehub version 4.

  Anyone who has any suggestions please?

  Thank you

  Hello:

  The Intel Centrino 2230 is a wireless card single band (2.4 GHz).

  Here is the link to the Intel product plug on the wireless card.

  http://www.Intel.com/content/www/us/en/processors/Centrino/Centrino-wireless-n-2230-brief.html

• HP Envy 5535: scanner cannot connect to server want 5535

  I have a MAC / Windows and the scanner will analyze more than all. The error message is unable to connect to the server. I have reset the printer / scanner to factory default and reset everything and still not able to scan what it is only printing works wireless.

  What is next steps for scanning back?

  Thank you!

  Yes

  Hey @Dodgrboy,

  Welcome to the Forum from HP Support.

  I see that you are unable to scan with your HP ENVY 5535 e-all-in-one printer. I would like to help.

  I recommend you try the following:

  1. Uninstall the printer - click here for instructions.
  2. Fix permissions of the disc on your Mac - click here for instructions.
  3. Once you have finished running the utility above, restart your computer.
  4. Finally, click here to reinstall your printer.

  If your question is scanning to email try this troubleshooting flow:

  When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

  Here's how:

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

  • The printer's front panel, press the Setup/key icon and then tap tools
  • Select Restore to factory settings

  Then, touch the wireless icon () and run the Wireless Setup Wizard to restore your network connection.

  Make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.

  Then, press the icon of Webservices () and reactivate your webservices (necessary for scan to e-mail, ePrint and other features).

  Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support. Have a great day!

• HP Envy X 2 cannot create com port error virtual 577

  Hi all

  Reinstalled Windows 8 32-bit HP ENVY X 2 and updated all drivers (again).

  Try to create the virtual com port with two different Xport and FransonGPSGate programs.

  These programs normally create a virtual Com Port that can be used by e.g. two different programs of maritime navigation at the same time.

  Xport responds: error code error Windows Xport pilot 577 from

  Franson GPSgate responds: unable to create virtual serial ports

  What is the solution for this problem?

  Thanks in advance for your answer!

  Learned a lot the last few weeks on Windows 8.

  I will guide you to acquire the same knowledge for Xport and fully operational Maxsea

  First read: http://www.pcworld.com/article/2027593/windows-8-put-its-hidden-security-features-to-work-.html

  You probably missed it but read what follows:

  "Included in the UEFI is a feature called Secure Boot, which avoids unauthorized operating systems and malicious software from running at startup."

  "Windows, you can type msinfo32 in the start menu search box or invites him to run it to find out the version of the BIOS.

  Within windows 8, I saw:

  -A start secure ACER (old machine): unsupported

  -To a HP Envy X 2 (new machine) Secure Boot: enabled.

  Secure boot disabled in Envy of HP X 2 and

  Xport and my older prog navigation are fully operational new.

  Good wind,

  -No.

• HP ENVY 14 LAPTOP - cannot change the color of the menu of win 7

  Right now I know it is a HP support forum but I have a HP laptop and desktop and I really hope someone here can help me really...

  Good one a few months ago I bought a HP Envy 14 laptop and I must say that I really liked it. Then a few days ago, I just bought a HP desktop computer (can tell you I'm a fan of HP) and I love it also.

  Here's my problem...

  On my desk, I decided to change her look, so I installed a custom theme (dark theme) and it changes the appearance of windows 7 and changed the color of the lower menu/taskbar of windows 7 in black and I really liked it. I decided to install this theme on my laptop and everything has changed except for the background color of menu/taskbar of windows 7 botom. For some reason any will not change the color of the menu bit matter what I do.

  I tried to go to:

  Panel-> personalization-> change the color of window glass

  and by selecting a different color but not matter what color I select windows 7 background menu/taskbar does not change it remains just the grayish color of say her since I got the laptop.

  Now, why this work on my desktop but not on my laptop?

  There must be a setting on windows 7 that prevents me to change the color of the lower menu/taskbar. Still worse firefox is horrible. I can not change the appearance of firefox, whenever I have try and install a new firefox theme does not change. On my desk, I installed a dark theme for firefox 11 (the Nasa Night Launch) theme and it worked very well but for some reason any on my laptop, nothing seems to work just...

  I really hope that someon can help me with this because it makes me crazy...

  I want to thank you all for your time and help,

  gh0st-HP

  DragonFur, I want to thank you for your time and your answers, you should know that it meant a lot to me.

  After doing a lot of work and trial and error, I finally found a solution to this problem...

  I did a lot of googling and research and what I found is that there are many people out there who are owners of laptop HP Envy 14 who have trouble changing the color of their windows 7 start menu/taskbar or with the taskbar is not not transparent.

  Here are some of the things I tried.

  1 Installing different themse (did not work)

  2. Update driver for ati radeon 5650 graphics card (did not work)

  3 tried to adjust areo ensuring transparency has been activated (did not work)

  4. tried to bios update (did not work)

  5 tried to use a program to change the color of the bar tasks (did not work)

  What I ended up doing is creating a new user to the administrator and when I created this account is a program called "stardock mypaint" come asking me if I wanted to use this program to change the original theme for windows. When I said this software to change the original theme of windows 7, it changed my taskbar to the greyish appearance, it was the same off-white color I had on my account I tried to change. So I went back to my account and I searched for the program "stardock mypaint" and I have disabled this theme and then he changed my windows operating system 7 to an original blue theme but the taskbar was transparent! Then I went into my themes and changed the theme I wanted and my taskbar has changed color and transparency! Needless to say I was so happy.

  I really hope that this post will really help someone else who is trying to solve this problem...

  HP I really hope that maybe you guys can watch this program "Stardock MyPaint" which I think may be for HP Envy 14 laptop computers and allow users to know that the use of this program can affect other issues.

  Isn't funny how the solution to the problem is always the simplest answer...

  I knew there was something in the windows that kept my taskbar to be transparent and changing colors and it turns out it was a program of HP.

  Yet once I really hope this helps someone else out there and I'm hoping that HP employees this will read so maybe they can help each other if someone falls on this problem.

  DragonFur, thanks again for your help...

  gh0st-HP

• ENVY 15-j104sl: cannot install Coolsense on Windows 10

  Can someone help me?

  Hello

  Try the following.

  Open windows control panel and on the top right, next to the display by: select "large icons".  In the new page layout, select programs and features.

  Click Windows turn on or off features in the left pane.

  When the window is loaded, enter a check mark against .NET Framework 3.5 (included .NET 2.0 and 3.0) then click Ok and follow the procedure to install it.

  When this has completed, restart the laptop.

  When windows has completely recharged, download the installer for HP CoolSense on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp67501-68000/sp67743.exe

  Once the download is complete, open your downloads folder, right-click on the setup of CoolSense and select "Run as Administrator" to launch the installation.

  If this completes Ok, restart the laptop.

  Kind regards

  DP - K

• HP ENVY TouchSmart 17-j140us n: brightness

  Brightness control keys do not work after the update of windows 10

  and I've already updated the Device Manager in graphics cards

  Hello

  Try the following.

  Download and reinstall the Chipset driver at the following link.

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63408.exe

  When this has completed, do not restart requested, rather download and reinstall the driver of Intel HD graphics on the link below.

  http://ftp.HP.com/pub/SoftPaq/sp72001-72500/sp72370.exe

  When this is finished, stop the laptop.

  Disconnect the power adapter and remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

  Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f9 to load the default values (sometimes it is f5, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

  Let windows take over completely for a few minutes before checking.

  Kind regards

  DP - K

• Envy 13 d001ne: cannot install Windows 10 from usb flash drive

  Summary of the problem:

  The laptop SSD has a GPT format. I am trying to insall a Windows 10 ISO I have on it from a flash drive. Formatting a usb startup as TPG manually or using Rufus drive will not make the unit visible non-traditional mode. Formatting the drive in the MBR on the other hand I cannot install on a GPT disk.

  I've tried everything. I disabled and enabled secure boot. I updated the BIOS to the latest revision F.35.

  What's wrong?

  The ISO had problems with it. I used another and then I could install Linux Mint and Windows without any problem.

  I solved my problem here.

• HP ENVY 750-170se: cannot access the RAID configuration via Ctrl + i on startup

  I activated the RAID in BIOS > Storage Options > SATA emulations.

  There are 2 drives HARD correspondents attached to the SATA 2 ports & 3.

  At startup the Intel Rapid Storage screen shows the two discs. It shows the prompt to hit "Ctrl + I" to enter setup.

  However: when I hit, stand or mash Ctrl + I, before, during and after the screen from the IRS, it never penetrates RAID installation.

  What keeps me to enter RAID configuration menu?

  Is there some SATA ports I need the HARD drive to be attached to the?

  Motherboard is the model 2B4B, verson A0.11 BIOS

  Based on this post I tried to use Intel Rapid Storage to make the RAID. TSRI was not installed/available in Windows so I donwloaded it... during the installation I was told there was a newer version already installed (which is weird because I couldn't access it).

  TSRI in Windows made the RAID volume. No need to enter during POST/boot.