HP Envy 15: Touchpad problem

Similar Questions

• HP ENVY 17 Notebook PC: HP ENVY 17 Touchpad problem

  IDK if its supposed to be like that, which i dout it is, but the right side of my touch pad is lower than the left side. If you run your finger along the bottom of my touch pad, you can feel that buffer gets lower and the right side of the touchpad is not flush with the surrounding material of the body of the laptop. anyone else experienced this as well or is it just me? does anyone have a solution for this? Should I unscrew the bottom of the laptop and adjust the level of my touchpad or shouldn't worry about this? the only thing I could think is that the right is lower because I click more on the right than the left, but I don't think he would give an unbalanced feeling. All comments are welcome and appreciated. Thank you.

  Its really just a pad of the singular connected at the top of the touchpad to the chassis. If its warped or possibly stick could have developed a toggle on a side switch.  I have not particularly noticed this problem on Envy 17 my wife but the other laptop with a touchpad click without left or right buttons tend to develop a curvature over time with use. His plastic after all and deforms.

• Touchpad HP ENVY 4-1215dx problems

  There are a few problems with the touchpad on my laptop 4-1215dx HP ENVY.  One problem is the bottom of the touch pad, which is used for left and right clicks.  Sometimes the click noise is very loud and sound like something is broken, and the click does not work.  If I put the laptop mode only 'sleep' and leave it for 3-4 hours, everything works when I exit mode "Eve".  I highly doubt to update or reinstall the driver would fix the loud rattling noise.

  The second problem occurs on when you tapoterez the main part of the touchpad to make a right or left click.  I have tap several times, and the click does not work.  It works after taking the laptop out of fashion 'sleep'.

  The two problems are random and cannot be re-created at will.  Due to the loud click noise I think something can be broken with the touchpad or the motherboard underneath.  If the touchpad is broken, can it be replaced or what I have to live with it or get a new laptop?  Thanks in advance for any help you can provide.

  Gary

  Hi @garyg45

  I saw your post about the problems with the touchpad of your wife. From what you described, it could be a hardware problem with the touch pad. I suggest you reinstall your Synaptics TouchPad because it is a solution that requires no disassemble the laptop or send it in for repair.

  Synaptics TouchPad Driver (Windows 7)

  Synaptics TouchPad Driver (Windows 8/8.1)

  If you have had the laptop for less then one year or bought a long warranty give us a call for a repair. You can reach HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

  The TouchPad is a replaceable part and page 54 of your Maintenance and Service of Guide , you will find instructions on how to replace it and the compatible replacement part numbers. Do not do this if you are in warranty, as this leads to the cancellation.

• Satellite P300-1 year - Touchpad problem with AC adapter / CC

  I have a laptop Satellite P300-1 year and from the beginning (two weeks)
  I have a touchpad problem: it will not immediately responsive and the pointer shakes when pressing the key. Very often, it freezes for only one or two seconds.

  It's VERY annoying. A USB mouse works perfectly.
  I tried to reinstall the drivers of the ALPS, tried Synaptics ones, just try Windows Vista drivers: no way.

  Now, I found the reason: this question is present only when the laptop is powered by the AC adapter / CC.
  With the battery, the touchpad is perfect.

  I contacted Toshiba Service and thay said that they do not change the AC adapter if I don't mean before a full system restore!
  Is it not more simple just try with a new adapter and then only, if the problem persists, try more drastic procedures?

  Anyone had this same problem?

  > I contacted Toshiba Service and thay said that they do not change the AC adapter if I don't mean before a full system restore! Is it not more simple just try with a new adapter and then only, if the problem persists, try more drastic procedures?

  The point is that your laptop should be always verified using the Toshiba factory setting.
  Why? Because the ASP wants to make sure that this issue is not related to a software problem (compatibility problems with applications 3rd part). Software problems are not covered by the warranty.

  In addition the ASP will always recover the laptop before the verification of the pieces of equipment to malfunction. Therefore, you should always back up your data from the HARD disk until you send the laptop to check.

  I recommend you to reinstall the operating system using the Toshiba recover disc and then check if the problem appears.
  If yes you can contact ASP and could provide all the necessary details for only one technician.

  Good bye

• HP Envy Notebook PC left m6 area hinge separating and touchpad problem

  I noticed that the cases on my 3 month old computer was gaping open near the hinge of the left-hand opening and closing of the screen.  I examined the screws from the bottom and noticed that there is a screw missing on the nearest corner of the hinge.  After further consideration, as it seems that the necklace that the head of the screw would be sitting against lacked so that put another screw would not do anything to close the gap.  I had also noticed that the touchpad was so glitch in its operation at times that he has been unsusable and required an external mouse.  I contacted HP through this forum and HP called by email and PM me.  They sent me a box and I sent the computer for them on 3 Oct.  I received an email from their share on the day wherever they received saying that they should have it me 17.  I contacted them to see if the date could be improved and I was assured that the 17th was an automatically generated date and that I get it before that date.  The touchpad has been out of stock and they gave me several dates that came and went and finally got the computer on 24.  Turned on the computer and the device boot saw not found error.  After a few hours of troubleshooting with HP, they determined that the hard drive was bad.  They tried several times to send me a new hard drive and I refused and I wanted to return the computer to them.  I have never replaced a hard drive and you want to start on my new computer.  There is no cd drive and no way to load the operating system on.  There is also no guarantee that the HD is the problem.  They agreed to do the repair.  I told them that I could reuse the box and packing materials and prints a new lable and new ship date.  They said that they do not have a protocol for this and they would have to send another box.  I'm now waiting on the new box and I was without a computer for almost a month.  I will update that takes place the next chapter.

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• ENVY dv6-7320el: problems with touchpad

  Hello

  I'm new here, so I don't know if this is the right place for this question, but here goes:

  I had problems with my touchpad, precisely with the two-finger-roll. It would sometimes stop working, but then set a few minutes. Today that work completely collapsed. I have read suggestions on how to solve this problem, I tried the HARD RESET, it did not help, I tried to juggle synaptics in Panel, which did not help either. Now, I have managed to completely remove the synaptics and cannot install it back.

  Can someone please help? The two-finger-roll was my main way of getting around, I feel so lost without her.

  model: dv6-7320el

  Thank you!

  Bob

  Dear customer,

  Welcome and thanks for posting your question on the Forum of Support HP

  Looks like you are facing difficulties to solve problems with your laptop Touchpad

  We will surely help you with this

  Steps to drain the static charge and load the BIOS default settings to solve the problem

  Step 01. Turn off the laptop

  Step 02. Disconnect the power/AC adapter and also remove the battery too

  Step 03. Press and hold the power button of the laptop for a minute

  Step 04. Now re - insert the battery back in and plug again the power supply/adapter

  Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS

  Step 06. Once you get the BIOS, please press F5 or F9 key to load the default settings for the BIOS

  Step 07. Now press ESC/ESC. Save Changes and Exit - Yes

  Step 08. Now, please wait until the unit load the Windows operating system

  Now please download and reinstall the drivers from the touchpad for your laptop on the Site of HP Support

  Please click on this link to find several troubleshooting steps to solve this problem

  Please find the screen shot as shown below for your reference:

  

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  Although I am an employee of HP, I speak for myself and not for HP

• Partially envy 15 touchpad does not work

  I bought the hp envy 15-j063cl in October 2013. The touchpad worked fine since I bought it until last night, when I just could not scroll vertically, on the side, zoom in and out, or switch between applications by sliding my finger from the left or the right. I can still use the touch pad to aim and click things well. I tried to look at other forums, but none of them seem to have the same problem as I do. Can someone help me with this please? Thank you.

  LovelyBeagle,

  Welcome to the HP Forum.

  Find, open to view the file named: difficulty TouchPad / ClickPad

  In particular, you can try the recommended first step for 'relax' things in working order.

  You can then skip to the section titled TouchPad / settings ClickPad

  Unless you become really stuck, avoid 'invasive' methods described at the base of the document (refresh, Reset, recovery) - Although these would probably work, everyone involved that you reinstall the part of the operating system as a whole.  You don't want to do unless you're quite ready: backups, lots of backups, the correct kind of backups and support recovery, more time and patience to do the job.

• Envy 17 3270NR: Envy 3270NR - mouse problems

  Help, please!

  the touchpad on my envy 17 is so imprecise / jumpy.  I can move the pointer in the right place, but when I click on the mouse button it jumps off the side and selects something else.

  This problem can be resolved via a patch or what I need to replace the touch pad?

  I think you missed a step between step 4 and 5, you will need to press the ESC key before you can press f10.

  Except that there was an improvement, thank you

• Sound on hp envy 15-k073ca problem

  When I'm multitasking with two windows open at the same time both with sound, I noticed that the computer automatically decreases the sound of a program in the volume mixer. I can manually slide the volume up, but it keeps automatically adjust by itself. How can I change this?

  * Also, is there a way to disable the touchpad?

  I use the hp envy 15-k073ca with touch screen in windows 8.1.

  Hello @RickyTarjaes,

  I see that you encounter a problem with the sound on your laptop, if you use several applications that produce sounds. I will try to help you with this.

  The rules you are expirencing is normal in the measurement of parameters. Some applications/programs that produce sounds can be set to "transcend" the other applications and programs. According to the current volume, this would lower the sound in another program. Usually see you in voice chat programs, where they will reduce the volume of another application.

  In Windows this can be defined as. Below shows you how to disable in Windows.

  • In the menu start, look in the category parameters (Win + W) 'change the noise map settings.

  • On the Communications tab, change "when Windows detects communications activity' to do nothing.

  

  Regarding specific applications, you should be able to find instrustions in all their support. I would recommend starting from that.

  With respect to the touchpad, this can be disabled in two ways.

  1. double click on the upper left corner of the touch pad. This acts as a "switch".

  2 disableing the driver of the touchpad in Device Manager.  To do this, go to the Device Manager, locate "mice and other pointing devices, click on the '+' to expand. You should see the driver listed here, right click on that and choose "disable". In this way, you will have the driver for later, but the touchpad should no longer be active.

  I hope you're able to help.

  Thanks for posting on the HP Forums.

• Split x 2, touchpad problem

  The Split X 2 HP with processor i5 and WIndows 8.1

  I bought a x 2 split this last November and I had a problem of re-occurred since I got it. During use, the mouse will often freeze and my touchpad does not work. Can you please tell me how to fix this? I am a student engineer and I need my computer works fine for my work. Thank you

  Hello

  I recently used a Split 13D x 2 that has the same problem and the next seems to correct the problem.

  Open windows control panel and open the Device Manager.  Expand "Controllers of Bus USB" and you should find 2 entries for "Generic USB Hub".  Right-click on that 1 and select Properties, then select the tab power management and Remove the tick in the box "allow the computer to turn off this device to save power".  Click Ok to save the setting.

  Do the same for the 2nd "USB hub generic.

  Once completed, restart the laptop.

  Kind regards

  DP - K

• Charging battery HP Envy x 2 problem

  I started having problems with the secondary battery on my HP Envy x 2. I have for a few months now, and first of all, everything was fine. A couple of weeks, I started having intermittent warnings when I lit the envy. He said there was a problem with the calibration of secondary battery and it must be callibrated or possibly replaced. The problem is that even if it says this he sometimes shows that the battery has with full success and sometimes it isn't. It still does not appear to use the load sitting in the accumulator, it is intermittent, too. I have been using the battery calibration procedures and although the battery shows once again as a 100% load he always says that the battery must be callibrated.

  Ok.

  Your craving for x 2 has a 11-030ea product name.

  Followthe troubleshooting procedures in this document from HP web. If you still have problems with the batteries \an\or load later, I suggest you Contact HP for warranty repair.

• HP Envy m6: hinge problem

  Hello world

  I'm having the same problem of hinge than many other people with my Hp Envy m6. It is more under warranty and I wonder what are the options I have. My laptop is everything to me because I'm in my last year of college and I'm also a DJ is an essential part of my life.
  
  Bottom left of my screen (black plastic part) is cracked due to hinges loosens. I see many other people are having the same problem, but it becomes serious on my laptop as the screen begins to blink if I move the laptop.

  Could someone please point me in the right direction as seems to be a problem with the hardware as one number of others have the same problem.

  Thank you for your time,

  Brendan Lambe.

  @Lambo067

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• Pavilion: synaptics touchpad problems.

  I currently have problems touchpad and mouse.

  I used my wireless mouse once and my trachpad has stopped working compltetely.

  I have seen that it is a common problem but Ive tried everything and nothing works. a hard reset worked once to get my mouse works again without the wireless mouse but when I need to click top of cushion does nothing.

  I tried another hard reset, but the mouse pad still does not work. the mouse only appears when I plug the wireless mouse.

  When I go in the settings is not synaptics, so I downloaded synaptics for my laptop and he said 'impossible to find specific program BONES.' so I uninstalled the old version, downloaded the version for my computer laptop but still said the same thing, even if it was the version for my laptop.

  Any idea?

  @evanb1997

  Install this first.

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72862.exe

  RESET.

  Then install this.

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72875.exe

  RESET

  REO

• Satellite Z30 - A - 1 d 0: No. Wlan after fashion 'sleep' / touchpad problem

  Hello!

  I bought this laptop in early September and I am super happy with it, but there are two little things that annoy me and I was not able to fix yet:

  (1) exit standby or sleep mode, it is re - connect never automatically for the wireless on it's, I have to do it manually every time. Windows wireless works well, so this isn't it, but what is?

  (2) sometimes the touchpad will stop working randomly and I have to use a mouse or restart to fix it. I reinstalled the drivers for the touchpad. Turning the touchpad/disable using function keys does not resolve the problem.

  Any help would be appreciated!

  Yes, the Intel® Dual Band Wireless-AC 3160 pilot was published on the Intel page, and looks like this driver is more recent than the one provided in the Toshiba page.

  Here you can get the latest version of the driver:
  https://Downloadcenter.Intel.com/SearchResult.aspx?ProdId=3776

• Satellite L505-13W - FN keys were not and touchpad problem

  Hello everyone,

  I have two questions and I'd highly appreciate your help.

  First, when I got the laptop he used to have a Fn bar that comes down from the top of the screen when I press the Fn, it shows all the keys Fn, now it disappeared. I need to get it back, I almost tried everything and nothing is there yet.

  Second, the touchpad is a zoom no more when I apply the 2 fingers in and out, he used to do that before.

  My laptop is Satellite L505-13W

  Thanks in advance

  Hi abdouni,.

  1. I think that the problem is related to Toshiba Value added Package, and Flash Cards Support utility. These two tools control FN keys and cards Flash appears if you press the FN key.
  You can download it from the official website of Toshiba:
  http://EU.computers.Toshiba-Europe.com > support & downloads > download drivers

  Regarding the installation: first remove these two tools and reboot the laptop. Now, install the package of added value and stop and start again. Install the Flash Cards Support utility and do a restart. Now, the FN keys should work again.

  2. it could be related to value added package too to check my ad.
  If it s does not work, reinstall the driver for the touchpad.