HP ENVY 17-j101sa: display keeps break / late

Hello, I packed up my laptop for travel a month ago and when I got home, I tried to play a game on my laptop and the game screen has started to break / late. I normally used to play this game and the screen was perfect but since I came back from my trip, whenever I start the game it starts lagging. My system has NVIDIA

Hey @stanstan1,.

Welcome to the HP support community. I'd be more than happy to help you. I understand that your laptop of HP ENVY 17 - j101sa is trolling when you try to play a game.

If my answer to solve your problem or answer your questions, please inform others that this answer was helpful by clicking on the button accept as a Solution .

You had mentioned that the display breaks. Could you please elaborate on what you mean by breaking for me?

As silly as it sounds, sometimes dust in the vents of the laptop can cause problems like this. Could you please clean the vents and see if that helps?

Have you tried to play the game in Mode safe?

It happens?

Have you tried to uninstall the graphics driver in Device Manager?

Have you tried to update the graphics driver in Device Manager?

Have you done all your Windows updates?

Have you tried to make updates using the HP Support Assistant?

Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that need updated.

Have you tried to do a system restore to when it was working fine?

Have you tried to do a hard reset?

Did you do a BIOS reset?

I have a document for you called Resolution Slow Performance of the system (Windows 8) and other to try troubleshooting procedures. I know this isn't the case except by playing the games, but the steps should help still the same thing.

You can also try to use the documentincreasing system performance and keep your computer . Use the information in this document to control when applications run, adjust how your computer uses memory resources and reduce the heat inside your computer. This could help solve the problems of slow performance that you are experiencing.

If you need assistance, I would be more than happy to continue to help you. Please re-post with any information that you feel may help more answers to the above questions.

If you want to show appreciation for my efforts today, please take a second to click the Thumbs Up button below.

I'm glad that you have joined in!

Have a great day!

Tags: Notebooks

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