HP Envy 17-jk130us Touchsmart: reclassification of 8.1 W at 10, button does not work

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• Envy 15: Airplane Mode button does not work after update of Windows 10

  My airplane on my HP envy mode button will not work after the upgrade to Windows 8.1 for Windows 10. I can turn on and off airplane Mode but not the button. Grateful for the help

  Hello:

  The only suggestion I can offer would be to see if installing the W10 wireless button driver solves the problem.

  http://h20564.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943827&swItemId=ob_150986_1&swEnvOid=4192

• HP Envy 23: HDMI in button does not work in Windows 10

  After the upgrade to Windows 10, the button used to display HDMI no longer works on my HP Envy 23

  I had this same problem, except on the 27xt, which is the version 27 "the envy of HP TouchSmart. It is same as the 23 '' only bigger. I called HP who told me to call Microsoft, which, after an hour of Remote Desktop new installation graphic drivers and who does not, told me to call HP.
  
  So, I googled the problem and found this thread on this forum and I am so glad that I did. Hpuser30 is quite right, except that I found a method even easier for fixing.
  
  I went to my local BestBuy store which sells version 23 "and I plugged a flash drive, I brought home, in the USB 3.0 port on the side of the screen. Then I went on the c:\ drive and found their SWSETUP folder, and I "copied" the entire folder on my flash drive. Their machine works perfectly in Windows 10, so I felt confident that this could work. I went home and opened the SWSETUP folder on my computer and I tried MyHPDisplayOSD and I found the folder named the same thing. Inside this folder is a file called HP_My_Display_2.08.020_Setup.exe.
  
  I tried to launch the file but it said I couldn't, because I already had a newer version. That was the problem in the first place. Microsoft or HP had updated the driver to one that is no longer recognize the HDMI port or button.
  
  And I went to control panel configuration then programs and I uninstalled my HP device, requiring a reboot. Then I installed the Setup file on the Flash drive, I got the computer to BeatBuy. I didn't even have to reboot. I just pressed the button HDMI IN and it worked perfectly, the way it is supposed to.
  
  The version store is 23 "and mine is a 27". The store had 10 Windows Home and I have Windows 10 Pro, but the HP_My_Display_2.08.020_Setup.exe works on both.
  
  So, it isn't the graphics driver and is not the button or port, is this HP My Display driver. The solution is really as simple as that. Now, I have to see if Microsoft or HP update again and it mess... Once again. If they do, at least I know how to fix it.

• dv6 7309tx wanted: HP ENVY DV6 7309tx BIOS update after the corrupt bios, SP68425 F.2D does not work

  The problem began with a blue screen after the updated copy on the road on machine of internal to external hard drive...

  After the reboot, the screen went white and CAPS LOCK has 2 flashes

  Device: HP dv6 7309tx envy

  Current BIOS: 22/01/2013 F.24 / 181E

  Downloaded SP68425 with F.2D since 08/2014

  insydehflash.exe in the package on a spare computer (no HP) does not support the extraction to USB, I will need to update the bios on device dead...

  Device is now in HP PC Hardware Diagnostics UEFI, where I can add usb and start to update...

  However, the raw after extraction of sp68425 bin file is not accepted...

  and I can't go any further with the tool insydeh sp682425 because it does not allow me.

  There is no real BIOS option the last update on the HP support who is crazy enugh...

  F.2d

  FTP://FTP.HP.com/pub/SoftPaq/sp68001-68500/sp68425.html download: ftp://ftp.hp.com/pub/softpaq/sp68001-68500/sp68425.exe

  Please help to send me the appropriate files or explaining how I can generate in a different machine than the one update has no boot?

  Thank you

  Hi all

  If the solution was done by a kind shop in Hungary, http://reballing.hu

  and a specialist in firmware http://vinafix.vn

  So apperently my BIOS has been corrupted that CAPS lock sign showed and it could have been rewritten with HP Diagnostics if HP could provide the RSA key for her...

  In this case it is not provided, you don't have that one other solution, to find a nice (as reballing.hu) repair shop, where the guys are nice enough to disassemble your computer, take the chip and write the data without the requirement of RSA software HP Diag using a writer BIOS correctly. You can also buy writers of the bios and the tools, but he could be uite costly and risky for you to do...

  So you have a repair guy, the only other thing that you might need to trust is the dump of the BIOS correct, please note that the supplied with the softpaqs .bin file is encrypted, so it must be decrypted, it is not an easy task, it worked for me too after awhile, but better to find a provider of bios (saves time for you as well and that is why HP is not willing to give it to you, you have two choices: make a work computer, and read the bios in this way (you must have the identical chip and content, so preferabily the same card mother or product)

  Or go to www.vinafix.vn and ask them to provide you with, these people are kind enough to explain how the thing works and what you need to write your own return data.

  So once that you set is not more than 30 minutes for a handy guy and as they work at the time, it is fairly cheap as well, it cost me 25 USD total (10 for bios) and 15 for the actual work done

  It's a shame that yu can not really find information about this threat, and also that it can happen to your computer at any time it seems that, always in waiting to see what caused, and if she came back or not... but as of now, I am pleased that the computer is back on!

• HP envy m6 touchscreen does not work in windows 8.1

  Hello! Yesterday I updated windows 8.1 after updating my touchscreen was working while my graphics drivers were not installed and after I installed my INTEL HD GRAPHICS card in my laptop HP - ENVY TOUCHSMART M6 and transformed to I just turned on after 16 hours and try to use the touch screen, but it does not work in 'This PC' properties he showed "no pen or enter key is available for this view" is it Please help me how to repair the.

  Open the HP support assistant. Select the section drivers and updates. As long as the drivers are available and you have an internet connection that the HPSA should automatically find, download and install the drivers for you. The following images show how the updates have been installed to my current loan from the HP spectrum XTTouchSmart 13-3000 CTO ultrabook product.  It was quick and painless.

  

  

  

• Envy 15 J003-tx: Webcam does not work properly

  My laptop webcam does not work correctly. It worked correctly and comfortably at the time where I bought the laptop recently.  But now, the hd quality missed thanks to a certain period. I have tried several methods until this. I thought the cyberlink you cam affect only indirectly & I uninstall & began to use the camera to windows. But it does make a difference. The photos are very dark such as silouhgts can only be seen. In my view, there is a vulnerability with some drivers or settings. But I can not diaognase that. What should I do?

  Hi @Gumindu,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer laptop TouchSmart from HP ENVY 15-j003tx and questions with the WebCam works not properly. Here is a document on WebCam troubleshooting.

  I would just start the section marked the Webcam image quality problems.

  Please let me know how it goes.

  Thank you.

• HP Envy 7640: HP Envy 7640 Scanner does not work.

  I got a new printer HP Envy 7640. Prints beautifully, but the scanner does not work. I can not make copies, I can't scan something and send it by e-mail or save it in my flash drive, and of course I can't print with my hp pc. I followed the instructions I found in the doctor but it does not work either. I followed the instructions I found on this forum and it does not work either. What can I do?

  I had to go back, because the scanner came broken from the factory. Then they gave me another printer and has so far been working well. Thank you.

• HP ENVY 17-n013na: the Legacy BIOS boot option does not work

  Support dear HP team,

  I recently bought for laptop HP ENVY 17-n013na .  It came with Windows 8.1. I have to install Windows 7. Unfortunately, the legacy in BIOS boot option does not work for me. Here is detailed information:

  BIOS version: F.04 Rev 5.0

  I tried updating to the latest version of the BIOS on the Support site.

  To activate the option to boot legacy, I followed the following steps:

  • Entered, BIOS configuration utility
  • Go to the System Configuration
  • > Boot options
  • Changed the setting to the Legacy Support on " Enabled"
  • F10 - save changes & exit

  Now, after the restart, if I go once more, configuration of the BIOS Legacy Support is set to disabled. Whenever I have change to active BIOS, Save & Exit, it is up to the people with reduced mobility. Because of that I can't run the installer of Windows 7 DVD.

  Please provide any help & suggestions.

  Thank you.

  Kind regards

  Eugene

  I managed to pass in Legacy mode as follows: http://www.eightforums.com/tutorials/13326-downgrade-windows-8-windows-7-a.html

  Reset the BIOS helped: https://www.youtube.com/watch?v=6KUyZIJ0xOc

  Can close the topic now.

  Thank you.

• Envy 15 j139tx: fingerprint does not work after the upgrade to windows 10

  I have improved my ENVY 15 NoteBook Windows 8.1 for windows 10 j138tx. But after the upgrade of my fingerprint also does not work. I have updated software driver and it shows as follows.

  

  And the unit is also working (it is said ;-))

  

  But I can't add my fingerprint in sign in option. It does'nt allow me to set up.

  

  And when I open simple passage, it shows me after the error message.

  

  can someone please help me to reactivate it?

  Hello

  Open windows control panel, open programs and features, make entry for HP SimplePass right click and select uninstall.

  When this has completed, restart the laptop.

  When windows has reloaded, download the version of HP SimplePass on the following link and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp71501-72000/sp71729.exe

  Once the download is complete, open your downloads folder, right click on the installer SimplePass and select "Run as Administrator" to launch the installation.

  Once again, when this has completed, restart the laptop.

  When windows has reloaded, open windows control panel and on the top right, next to the display by: select "large icons".  The new layout, select the HP SimplePass entry and see if you can set your footprint digital log - on.

  Kind regards

  DP - K

• ENVY of HP dv6-7300ex Notebook PC: Wi - Fi does not work on battery mode

  Hello

  Good evening everyone,

  I have a problem with connecting Internet using Wi - Fi connection. When I use the battery mode, the internet connection does not work. However, when I plug the cable into electricity, it works very well without any problems. The computer shows me that I am connected to WiFi but when I try to go to some Web sites, it does not work.

  The original operating system is windows 8 and now I've upgraded to windows 10. However, the problems is not in the two operating systems.

  Thank you very much.

  Hello

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer problems with WiFi and laptop dv6-7300ex of HP ENVY staying on when the battery mode. Here is a link that shows you how to change options in Figure 19 of the link allowing the hybrid sleep.

  It shows the battery options and you can check what power plan options on this moment, you are. Balanced is always recommended with laptops.

  You can try to use the Windows Update Troubleshooter to fix updates that do not come through Windows 10.  Please restart the laptop twice to make sure that all updates are completed!

  I hope this helps.

  Thank you.

• HP Envy 14 HEADSET MICROPHONE DOES NOT WORK

  Hi, I have a HP Envy 14-1111 nr laptop computer with Windows 7 and I always had problems with working microphones. I plug in my headphones and put plugs in the appropriate ports, including through taking Mic in port with a picture of a headset/microphone. I also put the audio plug on the correct port.

  The audio still works fine I can hear things properly from the helmet. But the microphone NEVER WORKS. I made sure the microphone is on and I put the headset microphone as the default recording device, and made sure it's not muted and even tried like 3 different types of helmets, but it still does not work.

  My computer recognizes my headset has a microphone when I plug it, because the independent headset appears on my recording devices. But any point the noise I into the microphone, my computer does not recognize him. Basically, it is saying that it cannot detect all the sounds of the mic.

  It's incredibly frustrating because I spent money on different microphones, but now I think it's the fault of my computer. Is there something wrong with the microphone/headphone jack? What can I do to fix this?

  Thank you.

  Solution: the HP Envy laptop is not a microphone jack, it has a "headphone" which is designed to work with smartphones.

  In order to use a headset with microphone with this computer, you need a conversion cable so that you can convert your helmet at the exit of the smartphone. I just ordered it on amazon, it should be here soon.

  http://www.Amazon.com/headset-buddy-01-PC35-PH35-smartphone-BlackBerry/DP/B002SK66OY/ref=sr_1_4?ie=UTF8&QID=1367377726&SR=8-4&keywords=headset+to+Smartphone

  Boring, but at least I think it is resolved.

• Windows Live Messenger does not work on my HP Touchsmart Windows 7 computer

  I can't get windows live messenger to work on my new computer windows 7 HP touchsmart.  I only use msn before that.  When troubleshooting it says to check my proxy settings in messenger options.  Well, there is no 'options' tab to select, then no idea even where to choose from.  I tried to go to "start," "programs" then windows live messenger, but it doesn't open the sign in page - no option at all, even if the right click.

  Very frustrating to say the least.  I can not even find where to go to the microsoft Web page to ask for help to fix this problem.

  I even turned off my firewall setting and that did not help.  When I checked my firewall, it says windows live Messenger had permission - so I don't think it's that.

  I am considering removing the Messenger program just as he ceases to appear to connect but it does not work!

  Jody

  You receive probably more responses from forum of Windows Live Messenger/MSN Messenger:

  http://social.Microsoft.com/forums/en-us/windowslivemessengerfr/threads

  t-4-2

• HP Photosmart ENVY: upgrade to Windows 10 now my SD card does not work!

  I bought my HP photosmart envy a few months ago.  I signed up for the free update to windows 10.  I had no problem until yesterday, I noticed that my SD card does not work.  When I insert an sd card that I know has the pictures, there is no pop up asking me what I want to do with photos.  When I go into my files to find that the external storage device manually there is no such folder showing.  What should I do?  I use my card sd slot all the time and now its useless.

  Hello:

  Please unzip the file in its folder (right click on the file zipped, select extract).

  Then after that he extracted, open the folder and then inside is a different folder, open that then double-click to run the Setup file of blue, then the driver will be installed.

• HP touchsmart 310-1020 webcam does not work

  the integrated webcam does not work. In touchsmart, when you click on the webcam, she began, but starts immediately. How to update or download a new driver? Device driver, it says it's updated?

  OT: I have a HP touchsmart 310-1020...

  Hello

  Method 1
  I suggest you perform the clean boot and check if the problem persists.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: Follow step 7 clean boot KB929135 article to reset the computer in normal mode.

  Method 2
  I suggest you to download and install drivers for the smart key and also see the following link for problems with the webcam.

  Software downloads & Driver - HP TouchSmart 310-1020 desktop PC
  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4063&LC=en&cc=us&DLC=en&sw_lang=&product=4350646#N173
  Updated a hardware driver that is not working properly
  http://Windows.Microsoft.com/en-in/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  Using the HP TouchSmart Webcam
  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c01923517&LC=en&cc=us&DLC=en&product=4350646

• Sound does not work Windows 8 HP ENVY Phoenix 810 PC

  Original title: HP ENVY Phoenix PC 810

  I just put my new computer today and there is no sound. It does not appear to be pregnant anywhere on the screen. Are supposed to be? I also tried to plug the headphones into the top port of the Tower, and still there is no sound! Help, please. I paid a computer person to install this feature for me, now I'm worried, I'll have to return this machine and be the money that I paid for the help in setting this up.

  Hello

  Please contact Microsoft Community.

  Just a few questions first, to get a clear picture of the issue;

  1. Do you see a "Red X" mark on the volume icon in "Notification tray"?
  2. Did you make any changes after you set up your PC?

  This problem may occur if one or more are true.

  • Hardware failure.
  • Audio drivers are not installed or disabled.

  I suggest you follow the method below and check if it helps.

  Method 1: Convenience store;

  1. Press Windows Logo + 'W '.
  2. In "Find", type "Troubleshooting".
  3. On the left, click "Show all" and in the list, click on 'Hardware and devices' to run the troubleshooter.

  Important: After you run the troubleshooter, it is recommended to restart the computer to apply the changes.

  Note: After restarting, try to listen to music and check if the issue still persists. If audio does not work, you will be invited to an "error" or "error Code". I suggest you to make note and respond to us.

  Meet us with the required information, then we can help you further.