HP ENVY 17 Notebook PC TS: Fingerprint Reader driver issues

Similar Questions

• ENVY 15-k006tx: does not fingerprint reader

  Recently, I upgraded to win 10 (64-bit) Home from 8.1 to win.

  Since then, he had problems with the fingerprint reader.  I can start the machine by sliding my finger, but after the screensaver login screen, I couldn't. From there, I could use only PIN or password when connect you. In the end I had to disable the fingerprint reader.

  Yetserday I handed my machine to win 10. After that the fingerprint reader does not work on my machine together al. It doesn't show any option for fngerprint anywhere

  Manager of devices will display a yellow mark excalmation on sensors Synaptice FP.

  HP simple pass does not show me the option of fingerprint.

  I tried to install the driver from the HP site but once again, but it was of no use.

  Would appreciate if you can help me with this.

  My cell phone product is that j2c51pa #ACJ and serial number is [removed personal information]

  @Reeps

  System:

  HP ENVY 15-k006tx notebook PC

  You have not said; I guess that you install the following driver:

  File name: sp72143.exe

• Envy Touchsmart laptops, 15: need to reinstall the fingerprint reader driver

  I accidentally deleted the driver for fingerprint reader, and now I can't use it.  I looked to see if there is an article of biometric device in the list of HW devices and there is no.  I have recovery drive if it would help to get it working again.

  Product number is EOKO3UA #ABA

  Thank you

  Clanders,

  Welcome to the Community Forum of HP.

  Product number: E0K03UA

  Be careful of the letters and numbers in the name.  The smile.

  =======================================================================

  Support website of your notebook page:

  ENVY TouchSmart 15-j050us Quad Edition PC HP laptop drivers

  Your validity sensor driver is in the driver - keyboard, mouse and input devices category

  There is one more later (more recent) series 8 / Version 8.x HP SimplePass program available; downloading and the procedure to reinstall your driver, and the program is in this document:

  HP SimplePass upgrade instructions

  See Page 5:

  Procedure - updated / (install HP SimplePass Re)

  Reminder: Ignore references to series 6 - you use series 8 / Version 8.x SimplePass.

  ==========================================================================

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• HP Envy 15 C8P48AV laptop: HP fingerprint reader passes Simple, allowing to work on Windows 10

  Fingerprint reader simple Pass stopped working. I used to be greeted by a flashing LED drive. That no nonger can't. Suggestions for the restoration of the features, please.

  HI @vdolcourt,

  Thank you for your query.

  I seized you fingerprint reader was working fine but suddenly stopped.

  You did it all change hardware or software because he worked? You did all your Windows updates?

  You have the last validity sensor driver installed. The HP Support Assistant can help you in this process.  Here is a link for HP Notebook PCs - troubleshooting a (Windows 8) fingerprint reader. The steps should be the same for Windows 10.    Have you tried uninstalling and reinstalling the driver?

  Looking forward to your update.

• Envy of HP dv7-j020: Fingerprint reader no longer works

  Fingerprint reader has stopped working. I checked for new drivers, and he says he is fully updated. Not sure why it just stopped.

  Hi @JoMama527.

  Thank you for visiting the Forums HP's Support and welcome. I've read about you are having problems with the fingerprint reader and HP Notebook. Here is a link to software to troubleshoot a fingerprint reader. You can start with a reboot of the laptop.

  The software might have to uninstall.

  I hope this helps.

  Thank you.

• ENVY 17 t-J100 Leap Fingerprint reader seeing Motion?

  My brother has the motion of non-saut ENVY 17 t-J000. And he has a LED indicator to the left of the sensor fingerprint that lights in white or orange when you drag your finger. Which is really nice to know that it has detected your finger when you think that nothing is happening.

  But I just got the Motion Leap of his laptop computer version, and I don't see any LEDS light up when I slide my finger. The sensor works well though.

  So my question is, can confirm one that this model has or that there is no LED indicator as the motion of non-saut feel LIKE? I don't want to lose time to call HP if this model does not have the LED indicator. But if he does, I need to have the unit repaired or replaced before I get it all together at the top.

  Weird that it is not displayed, here's an imgur link, in case you still want to see

  http://i.imgur.com/SUGm57s.jpg?1

  I've seen non - Leap Motion want and it is similar, as you say. Really weird that it does not work, especially since you said that the fingerprint reader itself works. I hope you have better luck with the replacement!

• HP ENVY 17-j070ca: does not fingerprint reader

  I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader has stopped working. I tried to run the program several times, but he also refuses to start. I reinstalled all the drivers and have used the Task Manager to close on everything which can cause the program starts do not.

  SyberFox

  Welcome to the Community Forum of HP.

  Your laptop support site:

  HP ENVY 17-j070ca laptop drivers

  I wonder if your system is an upgrade (Windows 8 for Windows 8.1); There is no a SimplePass program listed for the OS Windows 8.1.  Upgrades can be tricky - SimplePass runs very well on a system upgrade, and then - poof!  Not-so-good.  IF your OS is an upgrade, the following may or may not be as useful - however, we invite you to take a look at the following and I hope it helps.

  Open the file > click Download > click 'open in Adobe Reader.

  HP SimplePass upgrade instructions

  • The 'official' document HP link is to Page 2 - take a look at this.
  • Jump to the bottom of Page 10 (updated) - follow the procedure in the order of Hard Reset

  Reminder: stay calm: there is a device reset, it will not erase your computer.

  • If no joy, see Page 5: procedure - updated / (install HP SimplePass Re)

  Of course, you are welcome to read the entire document.  Understand that this is NOT a document of HP; It is not written in a particular format or order - it's more a collection to a specification.  The smile.

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• HP Envy 15-j140na: HP SimplePass fingerprint reader incentive is not to connect

  Hello

  I just bought the HP Envy 15-j140na sound of HP. The laptop is fantastic, but I'm having a problem with the fingerprint reader. The computer comes with the simplepass 8.00.57 already installed the version of the software.

  The problem I have, is that once I implemented the simple passage fingerprint reader, it lead me to analyze my impression when connecting windows and I have to log on normally. I checked all the settings and it should be implemented, however there is no prompt. Just to emphasize that everything works fine. I can't sign in Web sites on IE no problem at all using the fingerprint reader. It can be a little frustrating because it goes against the interest of having a fingerprint reader.

  Any help to operate would be greatly apprecieted,

  Bravo guys.

  Kaany_K

• HP Envy dv6 7323 CL: my fingerprint reader does not work

  My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

  Hello @Skipnielsen,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I read your post on the fingerprint reader and wanted to help you!

  Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• HP ENVY 17 laptop PC TS: fingerprint reader

  AFTER THE UPGRADE TO WINDOWS 10 MY FINGER FINGERPRINT DOES NOT START UNTIL AFTER MY LOGIN, I GET MAUALLY, FINGERPRINTS READER DEVICE IS NOT AVAILABLE. AND SIMPLEPASS SOFTWARE GOES TO THE PASSWORD PHRASE.

  Thank you for your advice, sorry I did not take the solution to my problem was very simple, I had to wait for HP put the new update!  Following the solution, I went to HP Support Assistant, the trick here was to goto Support Section and not up to date on my Device option. In the Support section, I clicked on my camera since I went to the Support Center HP technology - software and drivers, then I clicked on check now. and Wallah all the drivers I need to solve my problems... After updating my finger print sensor, I logged in Simple Pass and downloaded the new version. everything works well so far.

• Envy 17-j130ea (F7T68EA?): fingerprint reader

  I've already owned a desire to 15 (etc.), which had a fingerprint reader work (perfectly). I gave my son and bought the 17-j130ea for me. The new machine has the upper housing to the fingerprint reader, but it became obvious from the BIOS, and material check in Windows there is nothing under the read head slot. SO, can question, I buy an upgrade to give me a fingerprint reader? I can live without one, but prefers not to do so. Thanks in advance for the news or advice you can give me.

  Here is the part:

  To be used on computer without jumping movement capability models 720236-001

  You have no movement of jump from what I can tell.

  Here is the manual in its entirety:

  Manual

  See Page 72. All models of the series 17-j100 have the possibility to accept the fingerprint module.

  But it is not easy to take it apart enough so the module can be added.

  $56 for the part of HP

  $26 on eBay

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• Tecra M10 and Windows 7 64 - bit - fingerprint reader driver

  Hi all

  I just bought a M10 - 17 H and was updated for Windows 7 64-bit system.
  I used the drivers [posted by Toshiba | http://uk.computers.toshiba-europe.com/innovation/jsp/supportMyProduct.do?].

  Everything was therefore acknowledged properly share the fingerprint reader and a controller PCI of communication Simple.

  I tried the driver provided in the link above (also the uninstall after the driver installation program) useless.
  When windows 7 has been installed (new installation) the drive has not been recognized either.

  I also installed the [driver beta Authentec 64bits | http://www.authentec.com/win7beta64.cfm] yet once anything is.

  Does anyone know about the availability of driver?

  Thank you

  Best regards

  Pedro

  Hello

  Have you tried to use the Vista driver?
  Check it out and try it!

  Most Vista drivers work well with Win 7.

• X 60 fingerprints fingerprint reader driver

  Hello gurus,

  I installed Win7 RC on my X 60 and all is well.

  My colleague mentioned that Win7 has native support for the use of a fingerprint reader, and I would try it rather than using the Lenovo Client Security Solution.

  I have a clean Device Manager now except for the "biometric" coprocessor, which I suppose is the fingerprint reader.

  No idea how I can get the driver for it?

  Thank you

  -Michael

  You can get the driver here: http://www.upek.com/support/downloads/windows7/learnmorew7.asp

• Fingerprint reader driver for HP Pavilion dv6 3049-tx

  My product name is HP Pavilion dv6 3049-tx.

  OS - 64 bit Windows 8

  I upgraded my OS from "Windows 7 64-bit" to "8 64-bit Windows. But after my fingerprint reader stopped working because there is no driver support for Win8, I guess. Please let me know if there is a solution to this problem.

  Thanks for the reply.

  It worked.

  And once again thanks for the installer.

• Fingerprinter reader driver is not installed

  I have a TravelMate TM8571-733G25Mn laptop with a FingerPrinter reader. I tried to install the driver for this device without success?

  Hello

  ·        What happens when you try to install the driver?

  ·        You receive an error message or code?

  ·        Who is the manufacturer of the system?

  ·        The place where you are trying to install the driver?

  ·        What operating system is installed on your computer?

  Put the computer in a clean boot, and then try to install the driver for the fingerprint reader.

  http://support.Microsoft.com/kb/929135

  Note: follow step 7 to set the computer to a normal startup.

  Post back with the required information so that we can help you further.