HP ENVY 17 laptop PC TS: fingerprint reader

Similar Questions

• ENVY 17 t-J100 Leap Fingerprint reader seeing Motion?

  My brother has the motion of non-saut ENVY 17 t-J000. And he has a LED indicator to the left of the sensor fingerprint that lights in white or orange when you drag your finger. Which is really nice to know that it has detected your finger when you think that nothing is happening.

  But I just got the Motion Leap of his laptop computer version, and I don't see any LEDS light up when I slide my finger. The sensor works well though.

  So my question is, can confirm one that this model has or that there is no LED indicator as the motion of non-saut feel LIKE? I don't want to lose time to call HP if this model does not have the LED indicator. But if he does, I need to have the unit repaired or replaced before I get it all together at the top.

  Weird that it is not displayed, here's an imgur link, in case you still want to see

  http://i.imgur.com/SUGm57s.jpg?1

  I've seen non - Leap Motion want and it is similar, as you say. Really weird that it does not work, especially since you said that the fingerprint reader itself works. I hope you have better luck with the replacement!

• HP ENVY 17-j070ca: does not fingerprint reader

  I have a HP ENVY 17-j070ca, and a few months ago my fingerprint reader has stopped working. I tried to run the program several times, but he also refuses to start. I reinstalled all the drivers and have used the Task Manager to close on everything which can cause the program starts do not.

  SyberFox

  Welcome to the Community Forum of HP.

  Your laptop support site:

  HP ENVY 17-j070ca laptop drivers

  I wonder if your system is an upgrade (Windows 8 for Windows 8.1); There is no a SimplePass program listed for the OS Windows 8.1.  Upgrades can be tricky - SimplePass runs very well on a system upgrade, and then - poof!  Not-so-good.  IF your OS is an upgrade, the following may or may not be as useful - however, we invite you to take a look at the following and I hope it helps.

  Open the file > click Download > click 'open in Adobe Reader.

  HP SimplePass upgrade instructions

  • The 'official' document HP link is to Page 2 - take a look at this.
  • Jump to the bottom of Page 10 (updated) - follow the procedure in the order of Hard Reset

  Reminder: stay calm: there is a device reset, it will not erase your computer.

  • If no joy, see Page 5: procedure - updated / (install HP SimplePass Re)

  Of course, you are welcome to read the entire document.  Understand that this is NOT a document of HP; It is not written in a particular format or order - it's more a collection to a specification.  The smile.

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  I am happy to provide assistance on behalf of HP. I do not work for HP.

  Click on accept as Solution when the answer provides a fix or a workaround!

• HP Envy 15-j140na: HP SimplePass fingerprint reader incentive is not to connect

  Hello

  I just bought the HP Envy 15-j140na sound of HP. The laptop is fantastic, but I'm having a problem with the fingerprint reader. The computer comes with the simplepass 8.00.57 already installed the version of the software.

  The problem I have, is that once I implemented the simple passage fingerprint reader, it lead me to analyze my impression when connecting windows and I have to log on normally. I checked all the settings and it should be implemented, however there is no prompt. Just to emphasize that everything works fine. I can't sign in Web sites on IE no problem at all using the fingerprint reader. It can be a little frustrating because it goes against the interest of having a fingerprint reader.

  Any help to operate would be greatly apprecieted,

  Bravo guys.

  Kaany_K

• ENVY 15-k006tx: does not fingerprint reader

  Recently, I upgraded to win 10 (64-bit) Home from 8.1 to win.

  Since then, he had problems with the fingerprint reader.  I can start the machine by sliding my finger, but after the screensaver login screen, I couldn't. From there, I could use only PIN or password when connect you. In the end I had to disable the fingerprint reader.

  Yetserday I handed my machine to win 10. After that the fingerprint reader does not work on my machine together al. It doesn't show any option for fngerprint anywhere

  Manager of devices will display a yellow mark excalmation on sensors Synaptice FP.

  HP simple pass does not show me the option of fingerprint.

  I tried to install the driver from the HP site but once again, but it was of no use.

  Would appreciate if you can help me with this.

  My cell phone product is that j2c51pa #ACJ and serial number is [removed personal information]

  @Reeps

  System:

  HP ENVY 15-k006tx notebook PC

  You have not said; I guess that you install the following driver:

  File name: sp72143.exe

• Envy of HP dv7-j020: Fingerprint reader no longer works

  Fingerprint reader has stopped working. I checked for new drivers, and he says he is fully updated. Not sure why it just stopped.

  Hi @JoMama527.

  Thank you for visiting the Forums HP's Support and welcome. I've read about you are having problems with the fingerprint reader and HP Notebook. Here is a link to software to troubleshoot a fingerprint reader. You can start with a reboot of the laptop.

  The software might have to uninstall.

  I hope this helps.

  Thank you.

• HP ENVY 17 Notebook PC TS: Fingerprint Reader driver issues

  Before I upgraded to WIndows 10 my fingerprint reader work properly.  I used it to connect to the laptop.  After the 10 Windows, upgrade and update of my first Norton 360 to a compatible version of windows 10 I got an error in for the fingerprint reader device manager.  I uninstalled the driver (Device Manager said that the registry entries have been corrupted).  After four hours of trying to find the right driver on the HP site, I was able to install validity sensor Driver version 4.4.232.0 dated dated 18/08/12, which recognizes the device.  However, it now under the tab ' events/information"error message:"USB\VID_138A & PID_0050\2012482178ab device still requires the installation."

  The fingerprint reader is completely ineffective: no lights at startup.

  I'd appreciate any help anyone could offer to solve this problem.  The fingerprint reader is a nice feature.

  Thank you

  Bill

  Hello @Bill38,

  Thanks for the quick response!

  Have you tried to find the drivers for you fingerprint reader, using the link above?  You can also use Windows Updateto search for the drivers that are compatible with Windows 10.

  If you have problems to install the drivers, you can use the tool on the following site:

  Open the Windows Update troubleshooting tool

  Please consult the following document as well and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  I hope this helps.

  Kind regards!

• Envy 17-j130ea (F7T68EA?): fingerprint reader

  I've already owned a desire to 15 (etc.), which had a fingerprint reader work (perfectly). I gave my son and bought the 17-j130ea for me. The new machine has the upper housing to the fingerprint reader, but it became obvious from the BIOS, and material check in Windows there is nothing under the read head slot. SO, can question, I buy an upgrade to give me a fingerprint reader? I can live without one, but prefers not to do so. Thanks in advance for the news or advice you can give me.

  Here is the part:

  To be used on computer without jumping movement capability models 720236-001

  You have no movement of jump from what I can tell.

  Here is the manual in its entirety:

  Manual

  See Page 72. All models of the series 17-j100 have the possibility to accept the fingerprint module.

  But it is not easy to take it apart enough so the module can be added.

  $56 for the part of HP

  $26 on eBay

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• HP Envy dv6 7323 CL: my fingerprint reader does not work

  My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

  Hello @Skipnielsen,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I read your post on the fingerprint reader and wanted to help you!

  Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• HP DV4 1104tx fingerprint reader not detected?

  Hello

  I have a dv4-1104tx and recently I turned on the laptop and the fingerprint reader came as "undetected"? I have re-installed driver and HP.com digipersona validity and still no luck? I even did a fresh install of windows 7 x 64 and still the problem is not resolved?

  In Device Manager under usb ports tab indicates that the scanner is 'unknown '? and the status says "Windows has stopped this device because it has reported problems. (Code 43) "in my experience code 43 means his problem with drivers but I'm not sure? Please if anyone can help with this problem it would be greatly appreciated.

  John

  Hello

  Thanks to everyone who showed their support to help solve my problem with my reader of fingerprints, the problem was the device real work failed and stopped all together? After 2 years to have it work just dropped.

  So to anyone who has the same problem, that is, no matter what you install you not you the scanner to work, I had to buy the part of real of fingerprint scanner and install it. But after that, everything works perfectly!

  Thank you once again,

  John

• Fingerprinter reader driver is not installed

  I have a TravelMate TM8571-733G25Mn laptop with a FingerPrinter reader. I tried to install the driver for this device without success?

  Hello

  ·        What happens when you try to install the driver?

  ·        You receive an error message or code?

  ·        Who is the manufacturer of the system?

  ·        The place where you are trying to install the driver?

  ·        What operating system is installed on your computer?

  Put the computer in a clean boot, and then try to install the driver for the fingerprint reader.

  http://support.Microsoft.com/kb/929135

  Note: follow step 7 to set the computer to a normal startup.

  Post back with the required information so that we can help you further.

• Dell Latitude D820 Vista x 32 bit fingerprint reader?

  Hi, I got a Dell Latitude D820 with 32-bit vista. I just found out that this laptop has a fingerprint reader between two things of click of laptop. I THINK I downloaded the driver for it. Now what should I do? How can I get this set-up all and working properly? How can I do if I can use it instead of a password at the windows logon screen.

  Any help in getting this work will help me much. I've looked everywhere and I can not understand how it works. I insisted want to know how to operate it. I'm not so smart in computer terms, please try to keep things simple. Thank you very much.

  Hello

  The fingerprint for the D820 reader is an optional addition.

  Because your really make install...?

  Search in start - all programs

  "Wave Systems Corp EMBASSY Trust Suite.

  It seems there is no real documentation.

  Wave Systems EMBASSY Trust Suite Corp.
  http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R175929&SystemID=LATITUDE%20D820&servicetag=&os=WW1%20%20&osl=en&deviceid=12628&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=50&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=239171

  Dell support
  http://support.Dell.com/

  Dell support drivers - product manual & warranty Info (left side) - and much more
  http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHS

  Dell forums
  http://en.community.Dell.com/forums/
  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• fingerprint reader not working not not cus. expired need new software hp for the reader to work

  computer laptop Pavilion dv7, fingerprint reader does not work, so I need the new hp software spent to so I can use it again.

  Hello

  Click on the link below:

  HP SimplePass Identity Protection, validity of fingerprints fingerprints and Windows 7.

• How can I disable the fingerprint reader? I use an HP Envy 15-k064nd laptop.

  Nice day

  I just bought and Im the proud owner of a HP Envy 15-k064nd laptop.

  I would like to disable the fingerprint reader, because he keeps asking codes while I type on the keyboard. Could you please help me telling me how I can disable the fingerprint reader please?

  Thank you

  Anne-Els

  Please follow the steps as indicated below to solve the problem

  Disable the biometric identifiers:

  Delete the biometric login option:

  Control Panel > biometric devices > change biometric parameters

  Uncheck the BOX "Allow users to log on to Windows using their fingerprints"

  Save the changes.

  To remove the biometrics data for all users, click the option button (round) "off biometrics.

  Clear validity sensor driver:

  Validity sensor driver controls the fingerprinter material.

  SimplePass software manages the password database.

  You can disable the device.  The fingerprinter work not long until the device remains disabled.

  Control Panel > Device Manager > biometric devices > right-click on Validity Sensor > disable

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  I work on behalf of HP

• Fingerprint reader in my laptop HP Envy 15-j063 cl suddenly stopped working

  In my HP Envy 15 laptop fingerprint reader - cl j063 suddenly stopped working after 3 months of good work in Windows 8 operating system.

  I have tried all troubleshooting list Troubleshooting a (Windows 8) fingerprint reader

  but it does not help.

  I have updated the driver from the HP website and also using Recovery Manager, reinstalled SimplePass using Recovery Manager, update the BIOS...

  My first step was was restore system to a previous date (when the fingerprint reader worked correctly). It did not help.

  There is no list of"biometric devices" in Device Manager.

  There is no unknown device in Device Manager.

  Said control panel ' there is not connected to this computer... fingerprint readers '.»

  But it WAS and worked correctly for several months!

  Please help me solve this problem!

  I wonder if it is software problem or hardware problem...

  Hi SergeyPov,

  I see that you are having problems with your fingerprint reader on your laptop. I'd love to help you.

  You mentioned that you also updated the BIOS. After doing that you did that the fingerprint reader is always enabled in the BIOS?

  Another option would be to possibly check the connections related to the fingerprint reader. It may have a bad contact, or it is also possible that the Board is defective. See the link below that can help checking the connection.

  HP ENVY 15 Notebook PC and HP ENVY TouchSmart PC - Maintenance and Service Guide 15 laptop

  If you are still experiencing a problem, see the following link to download the driver and software from the OEM, but also take note of the limitations to functionality.
  Windows 7, 8 and 8.1 software WBF for validity sensors

  Also, here is the support page for the laptop that also has links to the drivers and other manuals.

  HP ENVY TouchSmart drivers for PC laptop 15-j063cl

  If after all this, you still have problems, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Let me know if this helped.

  Kind regards