HP Envy 4 recovery does not

Trying to fix a 4 envy for a friend and restore works do not at all.

Cause:

Laptop could not do a Windows Update, during one of its automatic restarts it never recovered and sat down at the start screen HP does not have 4 days before I got it.

I did the following:

1 attempt to restart and F11 factory restore, nothing

2. rebooted and press F2 to run the system update, all tests passed

3 carrier recovery order and tried it, but when I boot it sits HP splash no screen, no response

Solutions?

Thank you

Have not heard of anyone, so I guess I'm on my own.  Former recovery with the new disk several times, were able step software installation only to fail, errors are as follows:

ChkErrBB.cmd: Detect an error in the PININST_BBV

ChkErrBB.cmd: Check c:\system.sav\logs\BurnBootWarn.log

ChkErrBB.cmd: or, visit c:\system.sav\logs\BurnBootMerge.log

I recorded it on the log file, but since nobody offered to help I did a search for "PINIST_BBV" and found a solution.

I did the following:

1. once the installation has failed to restart I hit F10 to enter the BIOS, then F9 for default of the BIOS

2. I also enabled LegacyBoot in BIOS

3. the next attempt to make recovery worked!

It took time, not know not why it is such a difficult thing, a simple recovery.  I must tell my friend to avoid in the future, product HP HP sorry but it was a terrible experience...


Tags: Notebooks

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