HP Envy 4500, Officejet J5700: Two HP printers, a just put in place, skip lines when printing

Similar Questions

• HP OfficeJet 3830: Two HP printers on the same wireless network?

  I have two HP printers on my wireless network. First HP Deskjet 3520 (installed for a few years). The second HP OfficeJet 3830 (new). Two software printer installed on the same computer from HP Desktop running Windows 10-64 bit.

  Two printers put in place for wireless operation. Questions: the 3830 analyse, said the software is not installed (I am online for drivers and installed everything except the photo software.) After the scan does not work, I went back online and installed all the software, but it still says the softwar not installed. Having two printers the problem? Should I uninstall the old 3520? Any help would be appreciated.

  @bman55

  Best I can tell by looking at the installation packages, two software are not in conflict with one another, in other words, it should be possible to connect two printers.

  Range of all-in-one printers, HP OfficeJet 3830

  File name: OJ3830_72.exe

  Communicate details

  Exit the: 8 may 2015

  Version 36.0

  E-all-in-one printers HP Deskjet 3520

  File name: DJ3520_1315 - 1.exe

  Communicate details

  Exit the: 3 November 2015

  Version 28.8

  -------------------------------------------------------------------

  Ideas

  Check that both printers do not seek to use the same IP address - to connect to your router and check the list of attached devices.

  If you wish, you can assign a static IP address for each printer.

  Static IP address for printer

  -----------------------------------------------------------------------

  Make sure that the Direct wireless is not enabled at the same time as you try to use a standard wireless connection.  (Using a router) wireless standard and Direct wireless are not compatible, that is, they cannot be activated / used at the same time.

  If you do NOT directly use wireless:

  Toggle the Direct wireless (on the printer) to ensure that it is effectively disabled - it might be lying to you. Toggle start / STOP to make sure that it is actually DISABLED.

  Connectivity information:

  OfficeJet 3830 user guide, Chapter 8

  Deskjet 3520 user guide, Chapter 8

  -----------------------------------------------------------------------

  If you have recently migrated to Windows 10, it is likely that the printing software didn't like (or survive) the transition to the newer operating system.  Remove the existing program of printer > restart > download and install a new copy of the Full Feature software > restart

  Install the full features software - printer

  NOTE: If the computer has recently migrated to Windows 10, you may need to remove the existing printer software > restart > download and install the new copy of the Full Feature software > restart

  • The Windows 10 printer Frenzy section

  At some point, you can try to restart everything, including your router - the "clutter" could unravel with a fresh playing field.

  -----------------------------------------------------------------------

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP Envy 4500: Says new ink cartridge is not compatible, it is the right type of printer

  I bought a new black ink cartridge and it was appropriate for the printer and worked for the first time. Now, whenever I need to print something the printer says "cartridge is not compatible.

  Need answers step by step to solve the problem. Thank you.

  Hey @angelee,

  Welcome to the Forums of HP Support!

  I see that you have some problems with your desire 4500 e - all - in - one printer which rejects a cartridge. I can help you with that.

  To start, make sure that the printer is connected directly to a wall outlet, not a surge protector. When done, make sure you use real not reloaded cartridges. If the cartridges are genuine and not filled, this document explains How to fix the errors of rejection cartridge with your printer.

  Please let me know the results after following the above. If you are able to clear the error, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8600: Thin vertical lines when printing photos

  The printer referenced did a fabulous job to print photographs.  In this case, the printer is fairly recent and has recently recently consumed the original cartridges when it was decided to try to use it for photo printing.  Therefore, the fabulous results were extracted relatively new cartridges and consisted of at least a dozen photo printing in various sizes.  Then all of a sudden these thin vertical straight lines began to appear in print.  They are equidistant on the full image.  That they appear in the printed image.  When using paper letter (8.5 x 11) to print an image cropped at 8 x 10 with landscape orientation spacing is about 1 1/8 (one and one-eighth) inches or 8 evenly spaced vertical lines.  Somewhat like the photo was divided into 8 columns.

  According to the printer built in ink gauge, that the cartridges are now just a little more than half full.

  These lines are narrow enough so that they are not very visible when printing on normal paper (copy).  They would probably be imperceptible on many kinds of printed documents.  However, they become quite noticeable and reprehensible when using good quality (in this case HP) photo paper to print photos.

  Absence of a printer resolution is not good for photo printing.

  In addition to the troubleshooting suggests that the problem is not due to the printer, but rather to the software used to perform the printing. It was not immediately obvious that I printed only photos using Picasa and it worked fine and then all of a sudden the problem developed. However, I have now tried to print the same photos with other software and there is no problem for the steps.

  The Picasa forum also has many messages wanting to be the same or a similar problem to what I have experienced. Unfortunately, there doesn't seem to be an explanation for a repeatable cause, nor a specific solution. Some hacking autour with the settings and options seems to be in order. If it does not then print with other software may be necessary.

• OfficeJet Pro 8500 has just put in place and feel is biased

  I just bought and put in place the 8500, everything seems fine, except that when I print from the computer I only get half of the page and it is all asymmetrical on paper. I tried the copy function, I got the full page, but he was also seriously twisted.

  I've lined up the printheads twice for nothing doesn't.

  Usually tilt occurs when the paper guides into the support in the status bar are not tightly against the paper.  This allows the paper is introduced at different pressures along the edge and it gets introduced into the printer at an angle.

  You can also take the paper from the printer, turn 180 degrees (so that the front edge is now the back edge) and put it back in the printer.  If you print again and the skew going the other way, that the paper is not cut right.

  You should also check that there is nothing in the drain plug rear tray and the tray or the duplexer is completely down.

  As soon as we have the issue fixed tilt, we can see if we still have a problem with the 1/2 page print.

• OfficeJet L7680 - thick horizontal white lines when printing faxes and fed through copies

  Fine prints from the computer.

  Print fine, but now when you print a fax or copy a fed, I'm thick horizontal white lines making it impossible to read some of the impression.

  It was suggested to me to uninstall and then reinstall as a power surge may have corrupted a file create this problem. Cannot figure out how unintall it. It does not appear in my program announcements. to remedy this, I downloaded an updated driver. Did not help.

  Hello sz6,.

  Looks like you may need to clean the lid of the scanner printer and it's other components.

  See this troubleshooting article for step by step instructions.

  Vertical stripes, lines or streaks on Copies, faxes or scan

  This article can also help to solve your problem.

  Received faxes are empty or have vertical lines

  Articles specifically mention the vertical lines, but given that printing works very well and it has only the faxes or scans I think that information is still valid.

• Want to 4500 All in One Printer: Envy 4500 and Photo paper

  Recently, I tried to use my 4500 want to print photographs, using HP Premium Plus Photo paper. Each attempted printing resulted in the printer telling me that there is a paper jam. I would open it upwards, remove the paper (which has never been really stuck - just looks like he started getting into the printer and stopped) and try again... Paper jam. I don't have the paper in the tray - went out my plain paper. I am able to print correctly on plain paper, but it won't take photo paper. Any ideas on how to solve this problem?

  Hi @kpdevlin,

  Welcome to the Forums of HP Support!

  I see you are trying to print a picture on your craving 4500 All in One Printer and it keeps blocking. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  Looks like there could be a problem with the rolls of paper, print settings, or the paper tray.

  Please work your way through this guide to see if you can solve the problem, a 'Paper jam' error on HP ENVY 4500 e-all-in-one HP Deskjet Ink Advantage e-all-in-one 3540 Printer series.

  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  You have a photo that you can try to make a copy of, as a test? It would be to help eliminate the printing as the cause.

  Please make sure that the paper type/quality settings are correct, for more information, please see this guide. HP ENVY 4500, printer Deskjet 3540 - change the Mac OS X print settings.

  In addition, if you have access to a Windows computer running Windows 8.1 or earlier, it is an update of the firmware available for your printer. HP Envy 4500 series firmware upgrade to improve the performance of the printer.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP Envy 4500 error Code OX83C0000A OUR LOADER APP

  My new HP Envy 4500 shows the error Code "OX83C0000A OUR LOADER APP" on the screen of the printer. Currently the power botton blinks and the printer will not turn off unless I unplug it.

  Any help you can offer is appreciated!

  Thank you!!

  This problem has been resolved after a call to HP support. Thank you!

• HP ENVY 4500: Jam of transport

  Hello

  My Hp envy 4500 printer keeps 'jam of transport. " There is no visible sign when I opened the cover, and I don't know what to do. I really need to fix to print my homework of girls today.

  Thank you

  Hi @DeanPhillips,

  Welcome to the Forums of HP Support!

  I understand that you are unable to get rid of the 'jam transport' message on your HP ENVY 4500 printer. I will definitely do my best to help you.

  I would like to try the steps in this guide, a Message appears 'transport Jam' HP ENVY 4500 e-all-in-one HP Deskjet Ink Advantage e-all-in-one 3540 Printer series.

  This document will help you determine if there is an obstruction causing the carriage jam message, or if there is a mechanical failure in the printer.

  • If these steps solved the problem and the page print test, you can stop troubleshooting.

• HP Envy 4500: paper jam

  I have a strange problem that nobody has ever seen on this forum that I can tell.

  It not the elements how to print the document, wireless or wired or just straight up asking for an alignment page - sucks it the printer in a piece of paper, to spend some time 'impression' and then it jams. When I take the paper, nothing about this except for a black spot. The ink levels are both 90%. I took a flashlight and doing everything that I could to see if there is no actual jam. There are not. I cleaned both trays + rollers with alchol. When I open it upward to jam on, the book has no way to make even the print heads. It cannot continue beyond this section. I did nothing with it. It just started happening. Is this a problem with double-sided printing?

  Hello @larryzhang6263,

  It is a great place to get help! I read your post and see that the book custody interference. Please provide detailed information and the steps you have already tried. I want to help you solve this problem.

  As you experience this problem to print the alignment page, I don't think it would be a problem of double-sided printing.

  It can be a carriage jam that causes this problem, try the procedure described in this paper: a Message appears 'Transport Jam' of HP ENVY 4500 e-all-in-one HP Deskjet Ink Advantage e-all-in-one 3540 Printer series. Do not take into account the title.

  If the problem persists, contact HP customer care to find out what service or the recovery options are available. Check the model number and the form to receive a file number for
  more fast help.

  Please click the 'Thumbs Up' to thank me for my efforts! If this helps you resolve the problem you are experiencing, please click the "accept as Solution. Keep me posted. Good luck!

• HP Envy 4500 series: printers has been removed

  Help, please! I accidentally reset my settings to the printer when you try to restart my printer because it was frozen. I tried to reinstall the printer several times but failed. When I'm in the printers option in my settings, I tried clicking on the button "+" to add my printer, but have been unable to get it to connect. It is completely wireless and I can not get the printer to appear in any screen. When I got to my printer a few months ago, my computer basically put it all for me. No cables needed. I desperately need help my printer because I am a graduate student and need to print almost every day. Any help would be wonderful I've exhausted all possible ideas I have.

  Thank you!

  Hello @kkall,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of your wireless HP ENVY 4500 e-all-in-one printer on your computer Mac OS X 10.10. I understand that everything has started when you accidentally reset your printer settings. Therefore, I will start by ensuring that your printer is always connected wireless. Once we determine if the printer is on the network and 'talk' wireless with your Mac, you should be able to (+) add your printer back in. Please follow the steps below.

  Step 1: Check of connectivity:

  1. On your printer, down arrow until see you Wireless
  2. Select OK in the wireless
  3. Select Wireless details and click OK
  4. Make a note of the IP address that appears
  5. On your Mac, open your internet browser
  6. In the address bar type the IP (omit for www.)
  7. Search this site
  • Opens a Web site for your printer: If means that your printer and your computer "speak" wireless. Please proceed to step 4 below.
  • If a Web site for your printer does not open: This means that your printer and your computer communicate wirelessly. This would result in your Mac not to 'see' the printer (+) Add again. In addition, If none displays IP address on the printer, which means that the printer is is more connected to your wireless network. Please follow the steps below.

  Step 2: Run the Setup wireless Assistant:

  1. On the front panel of your printer, down arrow for the Wireless option
  2. Click OK
  3. Select the wireless configuration wizard , and then click OK
  4. When you are prompted to choose your network name SSID
  5. Fill in your password (key) wireless. It is case sensitive.
  6. Once the wireless is connected successfully, check the IP address of the printer
  7. Now, on your Mac take the IP address and enter it in the address bar of your internet browser
  8. Search this site
  • If the Web site for your printer opens: The printer and the computer are now 'talk' wireless. Please proceed to step 4 below.
  • If the Web site for your printer does not open: The printer and the computer are not 'talk' wireless. Please proceed to the next step.

  Step 3: Powercycle network:

  1. Start by unplugging the power cable to your router
  2. Once your router is unplugged, turn your printer off
  3. Then, shut down your computer
  4. After 30 seconds to 1 minute, reconnect your router back in
  5. Then, turn on your printer
  6. Turn on the computer

  After a few minutes the internet connection will be back. On your computer to access a few sites test Web to verify that the internet is running correctly. Once the internet works again check again the IP address of your printer. Try to open the site on your Mac printers again using the printers IP address.

  Once you are able to open to the site of printers successfully, proceed to the next step.

  Step 4: Add your printer:

  1. click on the menu of Apple , then Preferences System.

  2. click on Print & Scan

  3. click on the plus sign , click Add a printer or a Scanner, click the name of your printer

  4. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the driver HP Envy is.

  

  5. click Add to add the printer to the list.

  -Source

  Now that your printer is added, please try printing again.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP Envy 4500: Adding multiple printers Envy 4500-specific names

  Our small firm just bought 6 HP Envy 4500's and I would like to put it all wireless.  The gentleman who suggested this all-in-one printer on the other had his office and we showed how it worked and said that we could identify each other something different on our wireless network.  It is important that a conference room only accidentally print something in another conference room, because of privilege lawyer / client, etc.  I can't find where in the configuration that I can quote each of these printers.  Any ideas?

  In Windows, it would be in the printer properties > general tab

• Re: Resizing of printing problems on my HP Envy 4500 wireless printer

  Is there a firmware update for the HP Envy 4500 for Mac OS X 10.6.8 users?  Expansion has worked well until recently. I solved the problem extends last week by turning the printer off, unplug from the wall, wait a few minutes, reconnect, turn on, and then you use tools to reset the printer to its default settings.  That did not work today.  I downloaded again the driver of HP and re-installed, but I can not enlarge copies.  I sw this message stream, but cannot find how to download an update of the firmware, since I'm on a Mac computer. Please notify.

  Hi @garden-2009.

  Welcome to the HP Forums!

  I noticed that you have problems with the resizing of the copies with your HP Envy 4500 printer. I'm happy to help with this problem!

  To download the latest firmware, please consult this guide, get printer updates for HP Deskjet Ink Advantage 3540, 4640, HP 4500 ENVY and HP Officejet 4630 e-all-in-one printer series.

  I would also be sure that the power cable from the printer is plugged directly into the wall outlet, not a surge protector. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

  Let's start with these two steps and see what happens!

  Thank you for posting!

• HP envy 4500 e: printer problem

  Click Print for pictures and he wants Telec.  Uninstalled software and drivers, reboot the printer i.e. power and usb disconnected for twenty minutes before reinstalling.  Always wants to fax my print mode and advises connect me to a fax.  When I remove this screen an E-mail type box appears with the attachment that I want to print.  ????????

  Hello @ginger20 ,

  Welcome to the HP forum.

  I understand that when you try to print, you get invited to a fax.

  I would like to help.

  When you install a fax printer capable it creates usually two icons.

  In your scenario, one would be HP Envy 4500 and other fax HP Envy 4500.

  More time in this case the default printer was set to the fax version.

  Go into devices and printers.

  Right-click on the fax printer no, and then select set as default.

  If you have only an icon, right-click it.

  Then hover over to set as default printer.

  This should produce a list of printers 'stacked' on this icon.

  I hope this helps. If you need more help please let me know.

• HP Envy 4500 e-all-in-one Seri: scanning multipe pages in a document file

  I'm trying to scan multiple pages in a document file. I am currently using Windows 10. What are the steps to do this successfully.

  Hello

  Thank you for using the forum.

  To use the Scan software on your printer, you will need to download and install the printer driver.

  We recommend that you download the full features and it can be found here:

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-4500-e-all-in-one-printer-series/5304875/model/5304876#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have installed the software, you can click the icon for the printer on the desktop and it will bring up the HP Printer Wizard and you can use the Scan software.

  You will first need to scan more than one page, select "Save as PDF".

  Once you've scanned the first page, in order to scan several pages, you will need to click on 'Add page' (as shown)

  

  When you are finished, you can save the document.

  Here are several videos giving you good advice on digitization (printers in the videos are using the same software to Scan as your HP Envy 4500)

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  HP Deskjet 2540 scanning tips

  https://goo.GL/qfQyf4

  Hope that helps.

  Please click on the "Bravo Thumbs up" If this has helped you and 'Accept as solution' If this helped solved your problem.