HP Envy 5530: HP Envy 5530 billboard has stopped working

My 5 month old HP Envy 5530 e - all-in - one control/display is no longer display for print/copy/scan options.  It is empty when the power is on and turns "off" after that the printer is turned on for a few minutes.  This occurred immediately after I installed a new black ink cartridge, as it is shown on the display.  I was able to print a test page for my laptop wireless and the printer works properly.  I checked the function of the printer for troubleshooted and driver and software updates.  Once again, all are installed correctly and working properly.  I turned off the printer for an hour before you turn it back on, but it does not solve the problem.

Hi @amm0716,

I'd love to help you with your 5530 envy. I realize, according to your description, that the disply panel just doesn't work and it already has, but I wonder, you have the printer connected directly to a wall outlet or is a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.   Questions when it is connected to an uninterruptible power supply/Strip/surge protector power

In this document, you will see, QUESTION: questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

↑ This is not limited to the Laserjet printers.

I know that you said you turned off the printer for about an hour, but have you tried a hard reset?

To do this, leave the printer and unplug the power cable for 1 minute. While it is unplugged, press and hold the power button on the printer for 10-15 seconds to release built his power, then after the minute, plug the printer in.

By clicking on the thumbs upwards below helps to show me that you are grateful for my efforts if despite our efforts the screen continues to not work, I suggest that we call. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

Good luck!

Tags: HP Printers

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