HP Envy 5640: Printing doctor cannot download software required

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• pictures 1.0.1 quit unexpectedly after printing on HP Envy 5640

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• 5640 envy: Envy 5640-can we print but cannot scan

  Hello

  I can print but cannot scan. I restarted it printer and pc, plug in the printer and the computer, the HP scan doctor and did the updates. Scanning HP doctor break WIA Scan this part and not finished troubleshooting.

  How can I solve this? Thank you.

  Hello

  Thank you for using the forum.  You will need to install the full features printing software to scan.

  You have downloaded and installed the software features FULL?

  Here "link for your convenience;

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-5640-e-all-in-one-printer-series/6583033/model/6583034#Z7_3054ICK0K8UDA0AQC11TA930C7

  Please select the correct operating system and download the FULL features software.

  We recommend that you uninstall the current software before you reinstall the downloaded software.

  You can try using the Auto Connect Wireless HP if your want a wireless connection of your computer to your printer.

  You will need restore your network wireless to factory default using the Auto Connect Wireless HP.

  There are the following videos very useful for wireless setup.

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  https://goo.GL/9fyrGS

  Setting up the printer using HP Auto Connect Wireless wireless

  https://goo.GL/oBY6AJ

  Let us know how it turns out.

  Thank you.

• Want to 5640 e - Allinone: HP Envy 5640 cannot print without problem indicated

  My hp wireless want 5640 e - Allinone scanner/printer all of a sudden couldn't print more with no error showing.

  This printer has been used very frequently and it used to work well.  However, I kinda stopped using it for about 2 weeks, and today when I tried to print, whenever I sent a document to print, the printer status showed 'Impression' and suggested that the documents have been printed successfully; However, the printer was actually nothing.

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  Hey Willow.

  I see that you are having a problem wireless printing using your printer HP Envy 5640.

  If your roommate can print using your printer wireless, then I think that there is nothing wrong with his connection.

  To restore the State of your printer, you can try to do a Hard Reset. Simply unplug the power cable from the wall outlet, then to the back of the printer. Wait at least one minute, then plug it on both ends. Normally the printer will power on automatically. If this is not the case, simply press the power button.

  Blue wireless light should remain solid, once the printer is powered completely.

  On your PC, go to run by pressing Windows + R keys on your keyboard.

  Type services.msc and Services window should appear.

  Restart the services listed below by right-clicking on them and selecting restart. If it has not started yer, select start.

  1. print spooler

  2 IP Helper

  3. web client

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  Try to print all your documents and see if it will work.

  Hope this will help.

  Nice day!

• ENVY 5640: HP ENVY 5640 - cannot print more

  Hello

  I have a HP ENVY 5640 I had setup was working fine before.
  I have not used the printer for a few weeks, but there is no problem with the ink cartridges.
  The part Scanner works fine.

  I can't print anything more and I do not understand why.
  PowerPoint, gives me the following error: "we have found a problem with your installation of the printer and could not print.
  I tried the printer with word and acrobat reader and nothing going on (not even an error message)
  I ran all the tests in diagnosis using HP doctor, I tried to receonfigure the network settings, I tried to uninstall

  Reinstall the printer as a USB and a wireless printer, I even tried to disable the firewall and nothing seems to

  make it work.
  With the doctor of HP, the test page prints fine, but otherwise nothing printed.

  I am really confused and a little frustrated because I really need to print some papers tonight.
  I just spent 2 hours trying to fix it without any luck :-(

  Could you please help me?

  Thanks in advance.

  Hi @RS25,

  Thanks for getting back to me.

  I thought it had something to do with the corruption on your computer. I'm glad that you were able to determine the cause with my suggestions.

  I would like to use this guide:

  Difficulty of a corrupted user profile

  http://Windows.Microsoft.com/en-us/Windows/fix-corrupted-user-profile#1TC=Windows-7

  Please reply to this message with the results.