HP Envy 7640: Printing photos

I am trying to print photos using the main tray with plain paper and it will not be printed.  He tells me to load paper into the photo tray.  I've tried which as well and it still does not.  But I want to print from the main tray.

Hi @TRG8,

Thanks for joining the Forums of HP Support for a solution to your printing problem.

I understand that you use a HP ENVY 7640 e-all-in-one printer with a Windows XP computer and you were trying to print photos from the main tray on plain paper, but the software tells you to load paper into the photo tray, which you did, but it still does not work. I would like to help with that.

It looks like a problem of printer settings as perhaps you do not have the main tray selected as the input source, but try to download and run the HP print and Scan Doctor to see if everything is OK with the drivers and the software of the printer.

If the HP print and Scan Doctor detects no problem, it is perhaps a matter of settings. Here is a document of support that can help ensure the setting of the impression are set the way you need them - Print Photos. On the Paper Type/quality tab, that you want to make sure that the main tray is selected as the Paper Source, or Photo tray if you want to print on photo paper.

Please let me know if that solves the problem, or if you need assistance.

Tags: HP Printers

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