HP envy laptop: dvd player

I just put a dvd in my player for the first time and it makes a winding noise / rattling during operation.

Hi there @mperry5,

Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions.

First thing to do in situations like this is backup all your personal files. Better safe than sorry.

Here is a link to the HP Support Assistant. Simply download and run the application and it will help with the software and drivers on your system at the time of purchase or need to be updated.

If it does not work. Please follow these steps.

  1. Turn off the computer.
  2. That you put it on press the F10 key. This will load the BIOS setup utility.
  3. Press F9 to load the default values.
  4. Press F10 to save and exit.
  5. When the computer starts up, check if everything is working.

You can also try updating windows. Here is a link that will guide you through the steps.

It may be a hardware problem with the drive since it is the first time that you tried to use a DVD in the drive.

HP generally has a 1 year warranty program on their products. If this is your case, you may call HP and see what options it must repair or replace the disk.

Please use the following link to create yourself a file number and contact HP:

Step 1. Open the link: www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

They will be happy to help you immediately.

I would like to know how it goes!

Have a great day!

Tags: Notebooks

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