HP help and support after Windows 7 SP1 update

Similar Questions

• Problem with the help and support after Windows Update

  Hello

  After downloading some updates from microsoft, I now cannot open the option "help & support". It is said ' sorry Internet Explore cannot download / help.

  Anyone got any ideas how I could restore the option ' support & "?

  concerning
  Dale

  Hello

  It would be useful to tell us what operating system you have and what computer you have. Regarding your problem:

  who help and support option do you mean? Help windows?

  Moreover, already checked the website of microsoft? Would be useful for you since almost all topics around the windows are covered here.

  Visit this link for the support of the MS Web site: http://www.microsoft.com/europe/

  Welcome them

• Error - Windows cannot find HELPCTR. EXE, not able to open help and support in Windows XP Edition family.

  Original title: help and support on windows XP Home Edition / ' helpctr.exe no path of the Panel start.

  He is also said to open help and Support, but when I get the file he doesent exsist. I typed the micrsoft directions but it just says: the same thing-Windows cannot find helpctr.exe... then when I try to search in the Middle it says librrary something LONG when I X out the screen goes blank then comes back healthy Windows open a window I have never heard od to type a regrestry or something can someone help me with this question

  Found that I had the same problem here: http://support.microsoft.com/kb/555472

  "To solve the problem, follow these steps:
   
  Go to the Windows registry.
  Navigate to the following registry key:
   
  HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/App Paths
   
  -Double-click HELPCTR. EXE.
  Right-click (default) in the right pane, and then click on edit.
   
  Type the following command:
   
  C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
   
  Click OK.
  Exit the registry editor and restart Windows XP".

  what I did export this key to work windows XP install and import the reg file for windows failure or you can manually create the key and send it to point to the location of the file if the file is missing then copies the file u do not know if the file differs from the House of Pro but its another option to take if U'r is still stuck.
  Sort my prob was the corruption in the reg for missing file that the hotfix may not work as such. If U still have the problem (cause the post is old) so good luck

• How can I turn on help and support in windows xp?

  After I got a virus and I installed avg virus program to help eliminate the vuris that I wasn't able to go in Help and support. I get a message telling me to activate the program, but he didn't tell me how or where.

  "Help and Support" is a Service that runs under Windows XP.  To enable it, go to the Services Panel:
  Start-> Run-> "services.msc".
  When the window opens, look for the line "Help and Support" and double-click it.
  In the next window that appears, make sure the "Startup Type" is "Automatic" and the "Service status" is "started."  Otherwise, click on the 'Start' button and/or set the Startup Type to automatic.  OK your way out.

  HTH,
  JW

• When I click on the link while using help and Support in Windows XP, I get an error message saying "page is not available" also a filled red circle crossed out

  Original title: help and Support under XP

  The installation option "search" in Help and Support is OK, but if I try to open any underlined green/blue link I get the error message "page is not available" also a circle full red bar. This always happens in any response. Obviously something is damaged - but as you please and how to fix it.  John

  Hello

  ·         You have installed Windows XP Service Pack 3 on the computer?

  ·         You are able to browse normally in internet explore?

  This occurs if the Microsoft HTML Help control is blocked (probably by a Microsoft Update) by defining a "Kill bit" in the registry. To resolve the problem, upgrade to Service Pack 3 , which publishes an updated version of the hhctrl.ocx control.

  If this doesn't help, run the following command from start, run dialog box:

  Regsvr32.exe hhctrl.ocx

  Press ENTER

• "Help and Support" on Windows Vista

  "Help and Support" which should be available on my Windows Vista suddenly stopped working.  If I try to access, he said his non-operational and contact my system administrator.

  What would prevent the HELP function to stop?

  My computer in an Inspiron 1525

  Hello

  First of all do to erase corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  --------------------------------

  Then these that the 1st here should help solve the problem and the others are just in case.

  How to fix the Windows Vista Help and support
  http://www.Vistax64.com/tutorials/87497-help-support-Vista.html

  Windows Vista and Support help pages do not display correctly
  http://www.Winhelponline.com/articles/194/1/pages-in-Windows-Vista-Help-and-support-are-not-displayed-correctly.html

  "Help and support error" - Service not started
  http://WindowsXP.MVPs.org/Helpsvc.htm

  Difficulty of support and Windows Vista Help
  http://www.Windows-now.com/Media/p/36567.aspx

  I can not open Help files that require the Windows Help program (WinHlp32.exe)
  http://support.Microsoft.com/default.aspx/KB/917607

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Windows Search is not working/libraries will open in Windows Explorer after Windows 7 SP1 update

  After execution of Windows 7 SP1 update and restart the computer, Windows Search is no longer works and the libraries of the desktop icon does not open Windows Explorer.

  Note, I can open the Windows Explorer (WIN + E) and go to %AppData%\Microsoft\Windows\Libraries without any problem.

  Is there any solution for this?

  Hello

  1. what happens when you try to open libraries by using the desktop icon?

  2. do you get an error message?

  Method 1:

  Follow the link below and check if the problem persists in safe mode.

  http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

  Method 2:

  Follow the link below and open the troubleshooter of search and indexing and check if it helps.

  Open the troubleshooter for search and indexing

  http://Windows.Microsoft.com/en-us/Windows7/open-the-search-and-indexing-Troubleshooter

  Method 3:

  Follow the link below and run the fix - it tool and check if it helps.

  http://support.Microsoft.com/mats/windows_search/en-us

  Method 4: Perform a clean boot.

  To perform a clean boot and see if the problem still occurs, follow the steps in the below link.

  http://support.Microsoft.com/kb/929135

  Note: once you are done with the boot, follow step 7 in the link to your computer in normal mode.

  Let us know if it helps.

• Code error 1058 and 80070422 in Windows Vista SP1 update

  I use Vista Home premium SP1 and now for a long time, that I was not able to use windows update. Im not sure when or how it started, but when I try to update, it gives the message: 'windows not can find new updates' Code 80070422.  In the Services under administrative tools for windows update description is: and when I try to start the service, it comes with a: Error 1058

  I also tried a few fix by doing a repair.bat I've read here, but when I run the application it (it disappears quickly) it says something about error 1058 so...

  I really hope someone here can help me!

  Best regards...

  Hi DonJazz,

  The most common cause is a computer virus that has disabled the automatic update of Windows, or another service on your computer that is required by Windows Update. If your computer is infected with a virus, you will need to analyze and clean first and then restart these services. While your computer may not be infected with a virus, it is recommended that you follow the steps to search for viruses and then turn on the services.

  To restart in Mode safe and search for possible viruses

  If a virus infects a computer, it often blocks the ability of the computer to run antivirus programs or causes these ineffective programs. Follow these steps to control and eradicate any viruses:

  1. reboot your computer in safe mode. For more information, see start your computer in safe mode .

  2. scan your computer for viruses.

  3. Please see How to get rid of malware for more information on removing the virus programs and malware from your computer

  4. Once you've scanned and removed any viruses, restart your computer.

  For more information about restarting the services required by windows update, please see the link below.

  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Update-error-80070422-80244019-or-8DDD0018

  Hope this information helped you.

  Concerning

  Arona - Microsoft technical support engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• A blank window appears when I click on help and Support.

  Original title: help and support the problem

  I have vista Home premium, when I click on help and support, the window comes up empty, when I do a search it is said, not found in the help topic, this content under construction, we were able to recover the requested topic, how can I get the help to work again window?

  Hi jak509,

  In addition, you can check if this article helps.

  I can't open the help that was created in Windows Help format (WinHlp32.exe)   I hope this helps.

• where can I find windows help and support

  Please help me. Where can I find the windows help and support on windows 7

  Hello

  Click on the Start Menu, type Help and Support , and press ENTER.

  Kind regards

  DP - K

• Help and Support Windows has encountered a problem

  Original title: HELP, SUPPORT, MAINTENANCE, TROUBLESHOOTING

  RUNNING WINDOWS 7 NO HELP NO UNABLE TO RESOLVE SUPPORT ISSUES. IMPOSSIBLE TO CHECK MAITANCE. GET THE ERROR MESSAGE. THIS IS THE MESSAGE I GET...

  Help and Support Windows has encountered a problem

  You might be able to solve the problem by restarting Windows Help and Support.

  If the problem persists, try the following:

  1. Search Help topics online on the Windows Web site.

  2. Contact your computer manufacturer or Support technique Microsoft for assistance. There might be a problem with one or more Windows system files or folders on your computer

  Hi Mokovdcone,

  ·        Exactly when you receive this error message?

  ·        You did changes to the computer before this problem started?

  ·        Were you able to access help and Support earlier on this computer?

  However, I suggest you look into the file Event Viewer if there are other important messages/error codes related to the issue.

  See the link below for more details:

  What are the information contained in the logs of the event (Event Viewer)?

  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

  You can also follow the steps below and check if it helps.

  Steps 1

  You can try to download and install Windows Help program (WinHlp32.exe) as a workaround and check it it helps solve the problem, please visit the link below to download WinHlp32.exe for Windows 7.

  http://www.Microsoft.com/downloads/details.aspx?FamilyId=258aa5ec-e3d9-4228-8844-008e02b32a2c&displaylang=en

  If you have problems when installing the Windows Help file, please see the link below.

  http://support.Microsoft.com/kb/917607

  Step 2

  You can try running the following commands in elevated command prompt and see if you can help and support the windows properly.

  Follow the steps below:

  a. open the start menu, click programs principally made, select accessories.
  b. right-click on command prompt, and then click "run as administrator".
  c. type the following commands in the DOS prompt window and press ENTER at the end
  of each line:

  Regsvr32 msxml3.dll/u
  Regsvr32 msxml3.dll
  Regsvr32 /u msxml6.dll
  Regsvr32 msxml6.dll

  Regsvr32 jscript.dll
  Regsvr32 vbscript.dll
  Regsvr32 mshtml.dll

  Restart the computer and try to access help and Support.

  I hope this helps. Let us know the result.

  Thank you and best regards,

  Srinivas R

  Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• all help and support links get the notebook containing the scrpt for said linl

  When I click on a link for support, homepage products, call, etc., using windows, link brings up Notepad containing the script for the link. I'm doing something wrong or is my computer is having problems?

  Hello

  1 did you changes to the computer before the show?

  2. do you receive any error messages?

  3. who is the operating system that you are using?

  4. how you are trying to access help and support in Windows?
   
   
  Perform the steps described in the article
   
  Reference:
   
  Change default programs using Set Program Access and computer defaults

  http://Windows.Microsoft.com/en-us/Windows7/change-default-programs-using-set-program-access-and-computer-defaults

  Change the programs that Windows uses by default

  http://Windows.Microsoft.com/en-us/Windows7/change-which-programs-Windows-uses-by-default

   

  I hope this helps.

• my pc is running very slowly and without start - Help and support

  I'm not very good at tech stuff but need help, my pc is slow and not "help and support the option on 'Start'
  Please can you help me

  Hi, Penzsnow,

  Reinstalling help and Support on Windows XP

  http://WindowsXP.MVPs.org/rebuildhelp.htm

  How to fix Help & Support in Windows XP

  http://www.ehow.com/how_5035993_fix-support-Windows-XP.html

  The following helps speed up the pc.

  Start > Control Panel

  Add/Remove programs

  Do you think that the programs listed that you do not, have never used and do not use?

  Uninstall them

  Cleaning your drive hard - if you don't know Windows components, ask before removing.

  http://www.HelpWithWindows.com/techfiles/clean_hd.html

  Black Viper Tweaks

  http://www.blackviper.com/2002/04/17/black-vipers-Windows-XP-Super-tweaks/

• Group of startup programs in Help and Support

  I have a long list of startup programs that appears in the help and support after the judgment. They are MS and program updates are working, but some of them are weird and some I do not use. It says 12520850 is a Trojan or a virus. How can I get rid of these programs?

  Information in information system, software environment startup programs, startup programs (or msinfo32) can show more things that it should and can be quite intimidating.
  When you see a great list you describe, the process of collecting the information went haywire somewhere along the way, but does not seem to present other problems (next to the particular quest).  Most of the people never look as well as the article, so there are probably a lot of systems that have the problem and he is not even noticed.  It certainly should work fine but.
  You can fix it so it makes more sense and is less scary research with a small VB Script from the site of Ramesh.
  You can record and play back the script, if you care to know what it does and how it works.  You can do everything yourself by hand, but the script is easier.
  The script will make some registry changes, so if you choose to run the script, it won't hurt to back up your registry first.
  This is a popular free registry backup tool:
  http://www.SnapFiles.com/get/ERUNT.html
  Here is a link with more information on scripts and you can also download the Riou script to clean the list of startup programs.
  http://WindowsXP.MVPs.org/msinfofix.htm
  Thank you, Ramesh.
  Please report your results.
  If you still think you may have a malware infection, I could do this:

  Download, install, update and do a full scan with these free malware detection programs:

  Malwarebytes (MMFA): http://malwarebytes.org/

  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  The scans by operating clean, then to solve any problems.

  Do, or do not. There is no test.

  I need YOUR voice and the points for helpful answers and propose responses. I'm saving for a pony!

• Why the help and support of software still pop - up when I click on the buttons in Windows Vista SP1?

  I have this laptop to my cousin, because he does not use it more because of some problems. I tried several methods, but I still have this problem. When I open any software, automatically help and support appears.

  I hope you can help tnx I...

  Hi Jalke116,

  You can try these steps and see if it helps.

  Step 1:

  You can try to perform a clean boot and check if the problem persists.

  A clean boot to check if startup item or services to third-party application is causing this issue.

  You can read the following article to put the computer in a clean boot:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  After you resolve the problem, see the section on boot link to how to restore your computer to a Normal startup mode.

  Step 2:

  You can also read the following article and try to download the Microsoft Safety Scanner and perform a full scan on your computer.

  Microsoft safety scanner

  Note: When you perform the analysis, there are chances of losing the data that you can take a backup of important data before performing analysis.

  Hope this information is useful.