HP LaserJet CP1215: cp1215

I have a document hit in Quebec, even if I cancel / remove several times, he is still there and I can not print anything else afterwards. Can someone help me with this? Thanks in advance.

Hello

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

Scroll down to the print spooler service, right click and select Properties, then click the Stop button.

Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Desktops

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