HP Laserjet M1319F MFP is not able to scan under Windows 7 (64-bit at home)

I have a Windows 7 Home Premium 64 - bit HP Pavilion connected to the HP Laserjet M1319F MFP. All the functions of the printer worked so far.

The scan function has stopped working. Here are the steps and errors that I see:
1. I load the sheet from which I scanned in the printer and the printer displays
2. I start Windows Fax and Scan dialog box and press the button new scanning
3. New Scan, dialog and I press the Scan button
4. the printer begins to feed the sheet and displays
5. immediately after the message that the printer displays the message
I did the following steps to try to fix the scan:
1 uninstalled the printer and it added. Scan still does not work.
2. I downloaded the latest driver and firmware on HP site updates and installed on the PC and on the printer firmware. I had success on the driver and firmware of the facilities. Scan still does not work.
3. I ran PC-Doctor hardware diagnostics on the printing device and got a status of success. The Test page printed successfully.
4. I am able to print documents, but will not scan. I tried both ways - single and multiple - sheets. Scan still does not work.
Any suggestion would be appreciated.

Hi ApolloWZ,

Thanks for your quick response.

In the meantime, I found the solution to my problem, so I thought I'd share it here for others.

I found the answer here:

http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/can-t-scan-from-M1536dnf-after-reformatting-computers/TD-p/3914820

I will cut & paste the answer below, in which case the link above doesn't work at some point:

(1) on the computer target under the normal user account, press Start, in the search box type services.msc. Right click on the program that appears and select "Run as Administrator". Enter your user password or click on next to go to the UAC popup, if necessary.
(2) locate the service called "Windows Image Acquisition (WIA)" and double-click it.
3) click the connection tab, and then change this service to log on under a Local System account. Click here to allow the service to interact with desktop. And then click OK.
(4) reboot (or if you really don't want to restart & know what you're doing, you can just stop & restart the WIA service twice)

See you soon,.

Gary.

Tags: Windows

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